Date Of Purchase: 13 December, 2005
Model: Electrolux W/M FabriGlow Steel E60(435)

I had lodged a complaint on 21 July, 2007 by calling the nos. 08025220736. The call has not been attended till date after calling the helpdesk and reminding them repeatedly. Nobody has bothered to call me and inquire if the complaint has been dealt with. When I tried to escalated the issue, by asking for a managers no., I was given this no. 08032946304, stating that it was the manager’s direct no. I was redirected to call 0802219440/41 and spoke to Chandru who stated that he was not the manager. He advised me to call 9342115441 stating that this is Mr. Vijay Goyal’s no. who is the Service Manager. When I called this no. nobody picked up and nobody called me back either. I do not know if there is a Mr. Goyal there? If he is there he is getting paid for nothing.

The whole process indicates only one thing and that is PATHETIC CUSTOMER SERVICE. I am regretting buying an Electrolux Washing machine. I will never ever recommend anybody to use any Electrolux products if this is the kind of SERVICE we are going to get. What is the point of having a service center at all? What is the point of having a manager in a service center if he does not have the courtesy to check if problems are being handled properly or rather being handled at all? For all I know the employees in the service center may be logging calls by themselves and closing them, and instead of making service calls they might be sitting at home.

I have spent Rs.1000. to pay for the washer woman to wash the clothes through the past two months when I have a washing machine sitting at home doing nothing.

Thanks to ELECTROLUX.
Thanks and Regards,
Bosco Mathew

Technologist
ATIS | HDS
Bangalore, India
Email: [email protected]
msn:[email protected]

We have purchased a fridge ER180, Sr. No.53313572 on 26-02-2006 in the name of Balwan Singh Guleria, Flat No.9, RZ-2066 Street No.26, Tugalakabad Extn., Kalkaji New Delhi-110019.

After one year of its purchase, it’s started giving problems. If we want to defrost it does not work. We have to switch it off for defrost. When we made complaint in this regard a service person visited our residence from Royal Refrigeration, 16/166 Amrit Puri-B East of Kailash N.Delhi-65, Delhi, Delhi saying that since it is already one year completed. He advised to change the thermostat on payment basis. We have agreed to his suggestion and he has replaced the part on 26-05-07 for a payment of Rs.550/-. He has made it clear that if we get the same problem in future it will be repaired free of cost for the next three month.

On the very next day we have called him because the problem is not resolved even after replacing the part. We have made several calls to Royal Refrigeration as well as to the company but nobody are caring. It is almost three months since we are facing same problem. Every time we made call it has been told that we have short of the thermostat and will replace the same shortly.

Regards,
Subhash Guleria.