I BOUGHT A ELECTROLUX VITESSE VACUUM CLEANER ON 21.08.2009, FROM HOUSE AND HOME, CENTURION, PRODUCT NO 900252765, FOR R1099-00. I SPENT MORE THAN I INTENDED, AS I WAS LOOKING FOR A VACUUM CLEANER THAT WOULD REALLY WORK WELL. I THEN DISCOVERED THAT THE VACUUM DOES NOT WORK AS PROMISED. THIS VACUUM HAS THE SELLING POINT OF BEING SUITABLE FOR PET HAIR, AND HARD AND SOFT SURFACES, ALL OF WHICH I HAVE.

WHEN I STARTED USING THE VACUUM RECENTLY AFTER MOVING INTO MY NEW HOUSE, I DISCOVERED THAT IT DOESNT LIFT PET HAIR OFF THE CARPETS, AND IF USED ON A HARD SURFACE, IT BLOWS DUST, PET HAIR AND EVERYTHING ELSE ALL OVER THE PLACE.

HOUSE AND HOME HAS A SEVEN DAY MONEY BACK POLICY, BUT AS I HAVE ONLY RECENTLY MOVED AND STARTED TO USE THE VACUUM NOW, THEY WILL NOT EXCHANGE FOR SOMETHING THAT WORKS.

HOUSE AND HOME ARE PREPARED TO REPAIR THIS PRODUCT FOR ME, BUT I DON'T WANT IT REPAIRED, AS IT IS NOT BROKEN! I WANT THE VACUUM REPLACED BY A DIFFERENT MODEL OR BRAND. ANYTHING THAT WORKS TO PICK UP PET HAIR AND DUST FROM HARD AND SOFT SURFACES AS WAS PROMISED BY ELECTROLUX

HOPING TO HEAR FROM YOU SOON

JANET SEAWARD

083 632 9860
012 663 2477
[email protected]