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Norkus
December 13, 2010
Seepage between door and glass!
Don't buy this product!! I purchased this oven 6 mos ago & after using the self-cleaning feature on this stove for the 1st time there was brown seepage at the base between the oven door and glass. I called the company to complain and was given the run around! They refuse to take responsibility and wanted to send me instructions on how to remove the door & glass to clean it. It doesn't take a rocket scientist to realize that there is a problem with the seal around the oven glass. ARE THEY KIDDING ME?!!! Had I known this, I would never have purchased their product. I want to warn all consumers who are considering the purchase of Frigidaire products that they don't stand behind their product line! According to the customer service representative's this is SUPPOSED TO HAPPEN? WHAT!!!??? They insult my intelligence if they think that I am going to accept their ridiculous excuses as to why this could have happened! Yet replacing the door is not covered under their warranty when they know that it will happen? The oven door is now ugly and unsightly and I am not physically capable of removing the door, screws, bolts, and glass to clean up this mess!!! in addition to putting it back together again!! Okay, so why not add in their "Use & Care Manual" that after using the self-clean feature there will be seepage of sediments between the door and glass making it necessary to remove & disassemble the door to clean it each time I use the self cleaning feature!!! How many consumers would purchase their product after reading that? NONE!! SHAME ON ELECTROLUX-FRIGIDAIRE FOR KEEPING THIS INFORMATION FROM THE CONSUMER WHO THINKS THEY ARE MAKING A GOOD CHOICE! I am not a mechanic and I should not have to dismantle this door if your product is defective!! In addition there are other complaints about this product listed at this site with the same problem! If they replace my oven door with one that doesn't seep then I will indeed rescind this message, until then it will remain for all consumers to be made aware of this defect in this oven! BTW I replaced my 11 year old-self cleaning oven with this one and this never happened when I used the self cleaning feature! So what they said to me is ABSOLUTELY RIDICULOUS!!!
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Jeannette Hernandez
June 5, 2010
Refusal to Honor Warranty
Unbelievably Poor Warranty Lack of Service
10 months ago, I bought a condo. I am the first owner of the condo, although the building was 3 years old at the time. According to their "warranty", I had 1 year after my date of purchase. I immediately registered ALL of my appliances. Upon moving in, the refrigerator did not work. I immediately contacted a Frigidaire approved repair company. They REFUSED to service my appliance, because Frigidaire "had a history of not honoring warranties in the building". I called a second company, who came out, and sent a repair person. They had to make 3 visits to diagnose and repair the multiple problems with the refrigerator. Unfortunately for them, thus started our mutual 10 month odyssey into getting payment for them.
Once they repaired the refrigerator, I answered Frigidaire's SOLICITATION for me to buy a 3 year extended warranty (to this day, they continue to send me extended warranty solicitations for all my other appliances).
Once the repair company called me and told me they couldn't get paid, I began working with them to get them paid. They said that they needed my close of escrow paperwork to prove when I moved in. I gave it to them. Thus began the ridiculous 10 months of BS from Frigidaire. Here are the excuses that they have given us for not paying (even though I now had a document that showed my COE date and the 3 year extended warranty I bought at their solicitation):
1) The COE documents were insurance papers not escrow papers (because the escrow company as "title INSURANCE" in its name)
2) I actually bought the condo in 2006 when it was built not 2009
3) I not only bought the condo then, I had it repaired in 2006 (and they had my signature to prove it, which they would never produce)
3a) The company that serviced it according to them was 175 miles from the condo
4) I fraudulently bought the extended warranty claiming that I bought the condo in 2009 when it was actually 2006. Therefore, even if the extended warranty WOULD have still been in effect, they were cancelling my extended warranty for fraud and sending me a refund (I will say, I just got the refund)
5) That the condo I bought had once been an apartment and the warranty expired during the occupants' tenancy (it was built as condos, period)
When I called Frigidaire myself, I was told that the person I was speaking with HAD NO SUPERVISOR. As I told her, I didn't think the CEO of Electrolux was a woman named "Ashanti". She merely repeated that I had signed a service order in 2006 from a company in San Diego (175 miles from me) but refused to produce any evidence.
After this, the builder of my condo got involved, contacted Frigidaire, and told them that it had never been an apartment, and I was the first purchaser of the condo.
Their next excuse, prior to finally paying the service company, was that I had left the date of purchase BLANK when I registered online, and that they had used the build date + 1 year to come up with the warranty period. GREAT LIE number 7. The reality is that A) you can't register an appliance online without a date and B) the date appears on the extended warranty they sold me.
CONCLUSION: I WILL NEVER BUY ANOTHER ELECTROLUX product again. I'm going straight to Kenmore (unless I get rich), because I've never had a problem with Kenmore appliances or warranty. Electrolux sucks in every way.
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