I clicked on a Ad on Facebook which said free Electronic cigarette just pay $9.95 shipping. They called to verify my address and when I called back they said that I will be charged $99.10 a month. I never saw that and I asked to cancel and they stated that I can't cancel because the product went out already. I was told that I had 10 days to decide if I wanted to keep the cigarette and they would charge the $99.10 on Jan 2, 2010. I called back on December 30th to cancel and they said they had charged my card already on the 29th. They would not give me a refund even though I never opened the package and was willing to send it back. I kept calling every couple of days and I got this person who finally said she would refund my money and gave me a confirmation code (big deal). She said it would take 7-14 days. Well I never rec'd it and called back every couple of weeks and they just kept saying it was in review with the collection dept. My last phone call on March 3/19/10 the rep said that they have been waiting for me to return the item, funny because I never even opened the package and offered to return it numerous times and was told no.
So I shipped back the package and was told to wait 2 weeks until I get the refund. Of course I did not and now I call and the phone numbers do not work.
Lesson learned.