ENTIRE CORRESPONDENCE ENCLOSED. NO REFUND OF MONEY RECIEVED SO FAR, SINCE JUNE 2009. lATEST LETTER SENT TO
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CC: [email protected]

From: [email protected]
To: [email protected]
CC: [email protected]
Subject: RE: Electronic Ticket refund request
Date: Thu, 15 Oct 2009 12:18:14 +0000

Dear Ms./Mr. Nirmal/ any concerned agent,
Kindly refer to your mail below stating that the refund process of Rs.4466/ has been processed by your end as advised by our bankers. I have been waiting since you had informed it may take a month, but till now no credit has come through to my credit card from which the ticket was originally purchased. I have even placed in a dispute form with my bank that why have I not got the credit to my Account, my Bank states that the amount has not come to their Bank or to my Account till now.
Kindly refer to your bankers to give some details of the transfer of the money to my credit card of Visa as ur bankers might have credited to my VISA CREDIT CARD FROM WHICH THE ORIGINAL PURCHASE HAD GONE THROUGH.
Once I get some details of the transfer or some No of the transfer I can fight with my Bankers.
Kindly tell ur bankers to give some date & number or details of the refunded money with the credit Card no; to which the refund has been given then I will have some foot to fight with my Bamkers & claim the amount refunded by you.
Kindly inform me this immediately as long time passes things become more difficult to trace as the refund should have come through in 4-6 weeks max.To add the card no from which the Original ticket purchased was VISA-MASHREQ BANK (Issuer) No:4579 0950 0018 8501 . This card had an expiry date of 07/2009, but the same number card had been renewed & now valid till 07/2012. I do not know if this is the reason or?.
Hoping for an urgent reply in the matter.
Thanks & Regards,
Dr Saroj Karamchandani

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Subject: RE: Electronic Ticket refund request
Date: Tue, 25 Aug 2009 12:46:24 +0530
From: [email protected]
To: [email protected]
CC: [email protected]


Dear Mrs Karamchandani,

Thank you for your email.


The refund has already been processed from our end and we also have been advised by our bankers that due credit has been passed on to your credit card issuing bank. Would request you to please liaise with your credit card issuing bank directly to ascertain status of the same.


Assuring you of our best attention at all times.


Kind regards,
Emirates India / Nirmal
Email address - [email protected]
03 Mittal Chambers, Ground Floor,
228, Nariman Point, Mumbai - 400 021.
Telephone +91 22 4097 4097
Fax +91 22 6649791
www.emirates.com

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From: saroj karamchandani [mailto:[email protected]]
Sent: 20 August 2009 21:44
To: EKINDIA
Cc: Customer Service
Subject: RE: Electronic Ticket refund request


Dear Madam/Sir,
As per the below mail of credit refund of INR 4466 which is now almost going to be 2 months from the time I recieved your below mail, but it is to bring to your notice that I have yet to recieve the refund to my credit card, which should not take time once if your airlines has sent the refund to my credit card number.
Kindly confirm the details & the date you have refunded or advised refund to my credit Card, so that i can take some action with my bank or the Visa credit Card company.
Shall await your early reply.If u wish to know the credit card no where the refund should go can send you as you may be having at the time I purchased the ticket.
Thanks & Regards,
Dr Saroj Karamchandani
P.O. Box 12005, Jumeira, Dubai

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Subject: RE: Electronic Ticket refund request
Date: Thu, 25 Jun 2009 16:05:51 +0530
From: [email protected]
To: [email protected]
Karamchandani,

Thank you for your email once again.

The total amount refunded to your credit card is Indian Rupees 4466.The refund process will take approximately 30 working days from and the amount will be credited back to the original Credit/debit card used to issue the ticket.Note that your credit card company may need additional time to post the money to your account.

Hope the above is as per your requirement. Please feel free to revert back for any further queries.


Assuring you of our best attention at all times.


Kind regards,
Emirates India / NA
Email address - [email protected]
03 Mittal Chambers, Ground Floor,
228, Nariman Point, Mumbai - 400 021.
Working days/hours MON to FRI 0900 to 1900 and SAT 0900 To 1730
Telephone +91 22 4097 4097
Fax +91 22 6649791
www.emirates.com

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From: saroj karamchandani [mailto:[email protected]]
Sent: 24 June 2009 18:29
To: EKINDIA
Cc: Customer Service
Subject: RE: Electronic Ticket refund request


Dear Madam/Sir,
Thanks for the reply which now seems to be appropriate. I would only request you to let me know roughly if not exactly the amount of moneythat would be refunded to my this ticket, so that I would be able to double check with my bank the amount they credit. Further more this card is valid till July after which a new credit card would be coming through my bank to me.
I hope ur refund comes earlier to this date so avoid any further delay & confusion.
Regards & Thanks.
Dr Saroj Karamchandani

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Subject: RE: Electronic Ticket refund request
Date: Wed, 24 Jun 2009 12:18:36 +0530
From: [email protected]
To: [email protected]


Dear Saroj,

Thank you for your mail.

We are pleased to advise you that we have calculated the refund due for E-ticket 1762125588827, in the name of Karamchandani/Saroj Ms, and have forwarded it to the Accounts department to credit the amount to the credit card. The refund process will take approximately 30 working days and the amount will be credited back to the original Credit/debit card used to issue the ticket. We request you to check with your bank directly, if there is a further delay, than the expected 30 working days.

Hope the above is as per your requirement. Please feel free to revert back for any further queries.

We thank you for choosing emirates. Please revert to www.emirates.com to make your travel bookings in the future.


Kind regards,

Emirates India / AY
Email address - [email protected]
03 Mittal Chambers, Ground Floor,
228, Nariman Point, Mumbai - 400 021.
Working days/hours MON to SAT 0900 to 1730
Telephone +91 22 40974097
Fax +91 22 66497919
www.emirates.com


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From: Emirates [mailto:[email protected]]
Sent: Tuesday, June 16, 2009 8:35 PM
To: EKINDIA
Subject: Electronic Ticket refund request


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Electronic Ticket refund request
This is an enquiry for a refund request.
The following details have been submitted by the customer. We hope to receive a response to this query within one working day.
Please process the refund for following Electronic Tickets issued on IBE:

Electronic Ticket Refund Request

Customer Details

Departure Country
India

Payment Methods
Credit/Debit Card

Name of Credit Card Holder
SAROJ KARAMCHANDANI

Email Address
[email protected]

Remarks
Ticket cancelled & refund requested for one way which was left to travel i.e Dubai to BANGALORE sector (26th JUne 2009) . Kindly refund the refund money back to my credit card.

Online redemption booking
No

Ticket Details

Passenger 1

Electronic Ticket Number
1762125588827

Passenger Name
KARAMCHANDANI / SAROJMRS


Please note: the refund value is calculated by the agent handling the refund request.


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