Hi All,

My boyfriend entered into an agreement with Electrosmart in January 2011, the sales consultant was professional and stated in her pitch that there was a 90 day money back guarantee, funny enough after signing the contract - which was late at night due to the fact that the sales consultants harass people at late parts of the night - after signing the contract, it was noted that nowhere in the agreement was there anything mentioned about the 90 day money back guarantee. After seeing that his account had not changed and the bill was the same, he contacted Electrosmart and informed them that the product does not work, the lady he spoke to told him that his settings were wrong and they would change it, he then waited for the next electricity bill and honestly NO SURPRISE, the bill remained high still, so now he had to pay Electrosmart for a product that did not work as well as pay the electricity bill! Outrageous!! Once more he contacted them, stating that he would like to cancel, they told him that if he wanted to cancel he would need to pay 35% of the whole amount before that could happen, he then sent them a letter stating that under the Consumer Protection Act, they mislead him into signing the agreement by stating that there was a 90 day money back guarantee, also they could not charge him 35% (which is in the agreement) due to the fact that under the Consumer Protection Act, he is only entitled to pay 10% of the amount and provide them with a 20 business day cancellation, which he did!! The woman then called him and told him that they do not fall under the Consumer Protection Act!!! This is an endless nightmare, they deduct money from him account, and yet the product does not work, there are also numerous complaints about these people!!! I dont know about anybody else, but to me the company is fraudulent and they need to be dealt with accordingly.

I have purchased the electrosmart device which supposedly saves electricity by switching the geyser on and off on preprogrammed times.
When the electrician arrived to have the unit installed, I was told that the wiring in my house is not done correctly, and I would need to redo the wiring before the device can be installed. He then left the unit with me and said that we could contact him to install once we have sorted out the wiring problem
I have meanwhile received a quotation for the rewiring to be done, which amounts to R8000. I am unable to do this at the moment, which means I am unable to use the electrosmart device.
I have also received a money back guarantee from electrosmart that I could cancel the agreement should I not receive the full benefit of the product.
Electrosmart is now refusing to cancel my contract, wanting me to pay a cancellation fee of R4000 before they will consider the cancellation. This is ROBBERY.