We purchased custom sliding doors for our bedroom from Elegant Entires well over 1 1/2 years ago and one of the doors is warped and rubbing on the other. We could not paint the door since it will have to be re-painted due to the rubbing white is causing a black line horizontally on the door. Elegant Entries was contacted about the situation immediately and it took them almost 3 months to send someone to look at it. We were then told someone would repair? How do you repair a warped door? We have not received any contact from Elegant Entires regarding rectifying the situation. We have called their service department numerous times and always get an answering machine message and they never return calls. We went to the location we purchased the doors from and requested a supervisor or executive's name that we could speak to about this. We contacted Elegant Entries service headquarters in Dix Hills, NY and again left a message for an executive of the company and again no return phone call. I called again today 6/25/10 and again received voice mail in the Service Dept. I spoke with a very nice receptionist who apparently is getting the brunt of all the complaints since I have spoken with her before. Of course, Larry the service technicician was not avaiable. He never is. I wonder if he really exists? I have never been given such a run a round on a repair/replacement of an item that we paid a substantial amount of money for. Apparently, Elegant Entries is in the business to take your money and not stand by their products when there is a problem.

Elegant Entries does NOT STAND BEHIND their website guarantee elegantentries.com/guarantaee which states "Peace of Mind" Guarantee. There aren't a lot of words to our guarantee, so there's no "fine print." This is it: WE OFFER OUR UNCONDITIONAL GUARANTEE ON ALL OUR PRODUCTS AND CRAFTSMANSHIP. IT's THAT SIMPLE." signed Gary Arcieri, President of Elegant Entries. That unconditonal guarantee is WORTHLESS!!!. When my storm door lock broke on my Elegant Entries door, I first emailed them. No reply whatsover (oh, yes, there is a spot if you want them to come to your home to sell you a new door or window). Then I telephoned them at their 1-866-597-4000 number and was told that the Unconditonal, Peace of Mind Guarantee is good for only one year. Not believing that, I telephoned their Deer Park, NY location directly and was told that they would send someone out to fix the lock, but for $75 for just coming to the house, plus parts. Again, they tried to scam me. The lock that is in the door

is a Marks lock, and Marks locks (Amityville, NY) replaces all parts without cost or hassel, no questions asked. Again, Elegant Entries was trying to rip me off. I contacted Better Business Bureau, and they told me that since the Elegant Entries website doesn't say "Lifetime Guarantee", there is nothing they can do about it. I WILL NEVER, NEVER, NEVER BUY ANYTHING FROM ELEGANT ENTRIES AGAIN. BEWARE BEFORE YOU BUY. There are a lot of good, honest dealers out there...unfortunately Elegant Entries is not one of them!

It is 6 weeks since my order was cancelled due to Elegant Entries not being able to deliver my door. Since then not only have I not been able to get my deposit back...I can't even get someone to return my phone calls and voicemail messages.