Unfortunately we too have ordered from this company and our order did not arrive. I am grateful for this website though, so I know I need to dispute our credit card company and also quickly reorder (by phone from a more reliable source) the items we need for our wedding which is in 30 days. I hope they find these people and justice will be served.

My daughter placed an order on April 19 for her June 5 wedding, and now here we are 11 days out and no receipt of the order. Instituting a dispute with my credit card company and advising all to stay as far away from this company as possible. NO RECEIPT OF ORDER - NO RETURN OF EMAILS - PHONE NUMBER NO GOOD. Shame, Shame.

They charged my credit card right away and I never received my order. They will not respond to emails or phone calls.

I, like previous writers, never received my order. The company charged my credit card immediately but I never received any communication from them. I called my credit company immediately to report the scam. They gave me two phone numbers to try but both were out of service. The credit card company advised me on the form to fill out to submit to them. Somebody should shut this company down!

I ordered a Wedding Signature Guestbook Frame from this "company" Elegantly Engraved on 3/6/10 for my 4/25/2010 wedding. I started to get a little worried when I had not received my order or gotten an order update 2-1/2 weeks later. Luckily, I had printed out my order receipt that showed proof of my purchase since I never got an order confirmation email from them.

I tried calling the phone number on their website, which is not in service. I tried using their on-line chat, but there was never anyone available. I also left a message through their contact us link on the website. Still no response. The charge on my credit card statement shows the charge was made by 'Elegant Keepsakes". I called the number that was shown on my credit card statement for this company and that number is not in service.

I called my credit card company and they told me I could not file a dispute on the charge until 30 days after I placed my order. So, I decided to do some research in the meantime and find out if Elegant Keepsakes was somehow associated with Elegantly Engraved.

Now, Elegant Keepsakes IS a legitimate company and they are a supplier for WeddingStar. I sent an email through the Elegant Keepsakes website letting them know my situation and asking if they were associated with a company called Elegantly Engraved. A representative from WeddingStar contacted me via email the next day. They looked into the issue for me, but had the same contact number that I had. They told me that this company/person used to place orders with them, but stopped for some unknown reason; they would not give me a person’s name associated with this “company” though. The WeddingStar rep advised that I go ahead and dispute the charge with my credit card company since they were having no success getting in touch with anyone from this company either after several days of trying. WeddingStar offered to sell me a similar signature frame at the price that Elegantly Engraved had quoted me (which was $20 less than the WeddingStar price) and would ship it to me FedEx Air at no charge; I decided to take that offer. I talked to the WeddingStar rep over the phone again today and she gave me my FedEx Tracking number. I should receive my frame from WeddingStar by Friday, in time for my wedding. I will be calling my credit card company to file a dispute against the charges for the frame I never received since 30 days has finally passed. I've learned a huge lesson about on-line ordering.