I had Elite Aircare come to my home to perform duct cleaning. The technician "Nick" walked around the house and told me what they were going to do, he then had me write them a check (they wouldn’t accept credit card) He and the other tech then brought their equipment into the house and started to work. Nick spent most of his time smoking and trying to “up sell” me numerous items and services while the other tech supposedly cleaned the duct work. After about two hours, they said they were done, I pointed out that the dryer vent was still filthy and Nick responded that they don’t clean that (even though the ad stated free dryer vent cleaning) Nick did a lame attempt at vacuuming the dryer exhaust to appear that he had done something. I had other service providers coming and didn’t have time to fully inspect the work at that time. I did tell Nick that I wasn’t pleased with the work. After the other services left I looked inside a few of the ducts and they were still filthy. Elite Aircare didn’t do anything, apparently their service is all a fraud where they vacuum the registers and blow a perfumed smoke into the system and tell you it’s clean. The quarter inch of lint and dust still remained in the ducts. I called the office to complain and “Tim”, the manager, said they would have Nick return to redo the service. On that day, no one came. I called to complain again and they apologized once more and scheduled another appointment, between 9-11AM, again no one showed. I returned to work. At 5 PM that day, Nick called me and told me he was going to come to my house to do the work. I was flying out of town that evening and told him I wouldn’t be home. He tried to pressure his way to my house but I repeatedly told him that I wouldn’t be there. He told me I should schedule the appointments after 5 since he was busy. I told him, I didn’t schedule it, that is when his boss scheduled it. Apparently, they are more interested in finding new clients and scamming them rather than the satisfaction of existing customers. I took of two full days off work to be there and they didn’t show. I called to demand a refund but after numerous calls, the manager would not speak with me or return my calls. Elite Aircare claims to be Licensed, bonded and Insured – THEY ARE NOT – you can verify that on the Contractor State License Board website (WWW.CSLB.CA.GOV) they also claim to be supported by the Better Business Bureau (BBB) – THEY ARE NOT, they actually have an “F” rating. THEY ARE A FRAUDULENT SERVICE ONLY OUT TO RIP YOU OFF