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LucasM2
May 13, 2011
wrongful contract
I have a complaint against Elite Mobile. They called me and gave me wrong information on discounted airtime. Nobody in the converstaion spoke about any contract and my prepaid number being converted to contract which eventually was doen by Elite Mobile. I called them to cancel the whole thing and now they are sending messages that I may loose my number. Who can charge this people for unfair business practise? They are ripping unsuspecting people in South Africa. When you call their centre there is no way they listen to your views, they are always in the right.
I need them to get off my back, how do I do this? Help. Lucas
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Googen
February 21, 2011
Slow service and incorrect billing
In March I upgraded my vodacom package via Elite Mobile. I only received my phone a month later after lots of querries and inconsistant answers from them. After a long story, they told me I need to pay the upgrade fee before the phone can be released. I did that, faxed them proof of payment which they confirmed. The phone was released. Now 2 months later, they deducted the upgrade fee again from my account! (After ensuring me in March that it will not happen). I now get replies from them that the matter will be solved in 24 hours (I send the query on the 7th, it is now the 11th), but no luck, I can only see the same bad service thing repeating. They got all the details to fix this, even the correct and incorrect deductions from my bank statement. I will not reccomend anybody to use this service provider for upgrading with vodacom.
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Fiddore
February 8, 2011
Debiting my account twice every month
I was phoned by a consultant in your call centre telling me that the call was recorded and that i was one of a selected few that qualified for a specific laptop deal. I was indeed very happy to hear that and accepted the offer. The lady explained all the terms and conditions and also stated that there is an e-mail account which i can activate with them. I informed her that i DON'T WANT the e-mail account as i do have my own e-mail. I was then put through to a gentleman whom confirmed all this information with me and i was satisfied as i gave the same info to 2 different people and was happy that all was going to be in order. My laptop was delivered speadily and i was very happy.
When my account was debited i checked and saw that i was debited for the ELIM EMAIL ACCOUNT which i specifically informed both these people i didn't want.
What was worse is that you are debiting my account twice every single month. I WANT MY MONEY BACK AND I WANT YOU TO STOP TAKING MY MONEY FOR SOMETHING I DIDN'T SIGN UP FOR!!!
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Fillaa
February 3, 2011
Still waiting for order number confirmation
I was called at 13:42 yesterday by Elite Mobile - Prinola regarding a contract with Elite Mobile after spending 20 minutes on the phone giving her all my details I was told that I would be receiving a sms and an email to confirm the order number. Well more than 12 hours later I am still waiting for the SO CALLED sms and email. When I called 0861 103 195 nobody could help me and I was told I need to wait for the order number. So I have no feedback regarding it the order has been approved or declined nobody seems to know AND this is the second time this company has called me. Most places would at least let you know either via telephone or sms what the status is even if it has been declined.
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Lustinove
January 20, 2011
Fraudulent deductions from bank account
1. Noticed Debit Order on my Bank Account not connected to me.
2. Contacted Standard Bank they gave me the necessary details (Elim - Elite Mobile).
3. Contacted Elite Mobile, they agreed that they were in the wrong, ask me to foward Bank Statements showing (fraudulent) Debit Orders.
4. Forwarded a 180 day Statement showing the Debit Orders going OFF MY ACCOUNT since August 2009.
5. The ongoing phone calls (and faxes) from me since 26th February 2010 to verify everything they finally agreed to have the refunded monies amounting to R1410 back in my Bank Account by close of business on the 12th March 2010.- THIS HAS NOT HAPPENED.
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Juusen
January 12, 2011
Wrong amount on debit order
This is now the 3rd attemp, and if i dont get this resolved by tommorow i will take legal action! I'm uterly disgusted in your service! You put the wrong amount trough on my account at thje beginning of the month which resulted in bank charges of R230 and again now you put trough the wrong amount twice!! I mean seriously!!! Someone from higher management need to contact me by tommorow or i will go to the papers end will procede with legal action!! How the hell can you people take money that was not agreed to in the contract!!!
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BEHERBERT
November 24, 2010
FALSE ADVERTISING
I RECEIVED A CALL REGARDING A NEW CONTRACT FROM ELITEMOBILE:
IT WAS A S FOLLOWS:
Newline Deal
Hewlett Packard 620 on Top Up MY MEG 300
• Hewlett Packard 620 + Huawei K3565 USB Modem on Top Up MY MEG 300 @ R459 PM x 24 months subscription
• Laptop Insurance Cybersured (R95.5) - First month Free thereafter normal rate applies
THE ITEM I RECEIVED HAD NONE OF THE FEATURES AS ADVERTISED AND TOLD TO ME BY THE CONSULTANT.
I called them once i received it and advised i want what was advertised with the features as advised to me by the consultant and the advert.
It was been almost 3 months and no return calls no assistance and no refund or cancellation of this contract from Elite Mobile and Vodacom., just lies from the telesales consultants, lies from the consultants and NO ASSISTANCE the laptop is still in the box waiting for them to change it or cancel my contract. and I still sit with a monthly bill of R495 for false advertising????
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Cliffman
October 6, 2010
Elite Mobile bugging my kids on there cellphones to sell them Vodacom Cellphone contracts
I'm really getting tired of Elite Mobile bugging my kids on there cellphones to sell them Vodacom Cellphone contracts. I already have 6 MTN contracts I'm paying for, so why on this earth would I like to downgrade to Vodacom ? About every 3rd day I explain to them that these numbers belong to my children and that they should stop bugging them, but they keep on calling back. If they don't understand Afrikaans or English what else do I need to do about this ???
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Akirten
October 4, 2010
Harassment by telemarketers
Every day, I am called by different telecommunications companies' telemarketers, who want to sell things to me. I don't want people calling me. It is a waste of my time and an invasion of my privacy - I did not give anyone permission to call me about special offers and deals!
Today it was Elite Mobile. Please stop calling me. Because of the way that you market your products, I will not buy anything from you, even if it is better and cheaper than the product I have at the moment.
If I think that I need a product that is better than the one I have at the moment, I will do my own market research at a time that suits me.
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Vikante
October 1, 2010
I don't see why I should continue to pay for something that I don't use
A few years ago I agreed to get an infinity card which is supposed to accumulate credits etc and was told that I would only pay an annual fee for this. I have not used this card for about 2 years so have decided that the payment of the annual fee is a complete waste of my money. I don't see why I should continue to pay for something that I don't use. Please cancel my debit order immediately!!!
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