Elite Mobile
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Category: Electronics
Contact Information
South Africa
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Elite Mobile Reviews
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Handehoe
September 29, 2010
I am constantly harassed by Elite Mobile
I am constantly harassed by Elite mobile. I have asked several times that they leave me alone, I don't want their products. I have asked several times that they take my name off their 'list'. Where do these people get my number?? When will they start listening? And when you inform them that you are not interested in their offerings, they are rude. Is a call centre agent suppose to put the phone down on a client?
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Takeiton
September 16, 2010
Stay far away from Elite Mobile
On the 10 September 2009, I noticed that I was being billed R249 for my Vodacom 3G card instead of the R199 that I was promised! I phoned the call centre and was told to phone Vodacom, I did this but Vodacom said that it was an Elite Mobile issue!
On the 11 September 2009, Jasmine confirmed to me that the special was going for R199 at the time that I took out the contract and that something was wrong - she said she would check and get back to me. The next day, she phoned to say that she was still checking and that she would get back to me!
On Friday, 25 September I phoned Jasmine again, she gave me a reference number EM813895, she said that according to her records, the query was escalated to management, but unfortunately the manager was not available at the time but promised to phone me back before close of business that day! I AM STILL WAITING!!!
I want my monthly charge to be reverted to R199 (as the sales guy said and what was charged before) and the money owed to me paid back immediately! I knew there was something fishy with this company when the sales guy couldn't explain why I would be debited twice in one month for the contract!
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Gicarnasse
September 16, 2010
Your company is a disgrace and your staff are rude
I receive several calls a week from your company offering me a cellphone. If I try and interrupt the actor who reads the script, I am told but you haven't heard my great deal yet. I have more than enough cellphones, laptops, 3G contracts etc and don't need another one. I will also never purchase one from a company like yours that phones me constantly and is amounting to harrassment.
Today alone I received a call around 10am and a second one at 3:15. The lady who called at 3:15 told me to get lost and slammed the phone down on me. Unfortunately I didn't get her name otherwise I would have laid a charge against her at the SAPS.
Please remove my details from your database. I never wish to receive another promotional call from you again. This amounts to abuse, harrassment and invasion of privacy and I am just the person who will consult my attorneys next time and follow up on further action against your company. If you think I am bluffing just try me.
Your company is a disgrace and your staff are rude.
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Enkisse
September 2, 2010
They never stop calling me
I have been harassed by elite mobile's call centre for months now. I get three calls a day and every time i tell them i DO NOT WANT A CONTRACT THROUGH THEM and they must please take my number off their call centre list. An the next day... I get three calls from a private number which I don't answer. If I was going to renew my cell phone contract this would be the last company I did it through as their call centre staff are rude, abrubt and don't listen.
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Krebalitos
September 1, 2010
Dishonest information given
I recently had dealings with Elite Mobile. Once I had agreed to renew my vodacom contract through them I was offered R1800-00 worth of music vouchers with so-music and told that I would have to pay a delivery fee of R39-00. Once I had received my new phoned and sent all the neccessary sms's to so-music, I was told that I was not registered with them. On Phoning Elite Mobile to find out what was happening, I was told that my vouchers were 9 X R200 vouchers to be used over 9 months and that I would have to pay 9 delivery charges. After telling them that this is not what I had been offered I requested that they go back and listen to the recorded call that had been made and get back to me. When they phoned me back they started bargaining with me until they came to their final offer which was nowhere near the first offer I had been made. After enquiring if they had listened to the recorded message, I was given conflicting reports and they refused to play the message so that I could clarify what I had been told. As I felt their dealings were dishonest, I told them to keep their vouchers and that I would be taking this matter further.
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