Ordered 2 items. One came but not the other. No explanation. Sent email. Was assured that missing item would be sent along with a "free" gift. Nothing. No response from them or EBAY!!

I placed my online order on 12/04/09. After almost 2 weeks of not receiving my item, I called and spoke to a rep on 12/16. Was told item had been on backorder but had arrived in stock that day (she acted surprised that no one had contacted me about the backorder). For my inconvenience they'd be shipping it out immeiately as well as sending a second one for free.

Called them today(12/18) & was told item was never in stock but they could sell me something else from their line - nothing like what I'd originally ordered, though. No thanks. I asked for a refund - they said my refund will take at least 2 weeks.

So it'll be a full month of them having my $$ and me having nothing. And since they have my money, I cannot go order from anyone else until they finally refund me my money. Insane!!

Ordered several items on 9-11-2008.
Was told repeatedly after 3 weeks, that items were all backordered. They did offer a small concession, but when asked how to use it, they could not answer the question. It seems likely, they were either foreign and could not answer english well, or they deliberately were obscure. I spoke with customer service via phone, and the live chat a number of times each.

At the end of November, about a week before Thanksgiving, I cancelled the order for full credit. The credit was finally issued back to paypal on Dec 15th after calling and threatening disputed charges and complaints to Better Business Bureau. I will still report them, though. I have noticed a number of other complaints similar on the net in a web search. At least mine is finally resolved.

Buyer beware!
Why cell phone sites, though? It seems two major ones I have found have similar complaints. I was lead here by onlyrazr.com search before I buy from them. I suppose the market is so huge for these products.
Research, and have a good fallback protection for disputes is all I can recommend.

-Louisiana