I have e-mailed Airtel on many occasions in an attempt to resolve the following issues and to have my subscriptions returned. I have a series of follow up e-mails sent by myself, none of which has received a reply. You will have to scroll quite a bit down this box in order to see ALL of the e-mails.
Thanking you in advance for any assistance you may provide.
Regards
Austin Ellis.


Original e-mail sent 02/07/2011

Can you please explain the difference between the following highlighted parts of the attached e-mail, where you advise me to present my details and another person states it cannot be done. As you can also see by the following communication from your company, I was NEVER advised with regard to deactivation, instead I was only told to add money to my account. Last of all, I still await the answers to my four questions, as listed below. Forgive my stance on this matter, however I hope you will understand my frustration.


No.1


Unanswered questions


1. As you can see from my previous e-mails, when I was instructed to top up my account and to use my phone within 90 periods etc. Foreign Visa Expiration was never mentioned or I would not have topped up my account.?


2. Because of business commitments I will be unable to return to India until early November, will I still be able to retain my numbers, and just as importantly, have my credit carried forward.? Your answers in No3 contradict each other

3. Can you suggest any way I can obtain secure numbers in order to avoid a repetition of the above. For example a contract, although I only spend about six months in India on a tourist visa.?

I am sorry to ask so many questions, but as you are the only person who has had the courtesy to reply (See question 2) I have to make the most of your contact. Once more I thank you for your interest and look forward to hearing your response.

Warmest regards

Austin Ellis.


No.2


These are the instructions given to me in order to retain my numbers. There is no mention of Foreign Visa Expiration.


07/06/2011


Reply â–¼


Austin Ellis


To [email protected]


Follow up e-mail 07/06/2011


I am still awaiting for a reply and explanations to the attached e-mail. You may rest assured I will NOT let this matter rest until I have had an explanation, in particular to my stolen subscriptions. I hope I do not have to escalate my complaint, but unless this matter is attended to I will have no choice.

Austin Ellis.


Original e-mail sent 02/07/2011


Can you please explain the difference between the following highlighted parts of the attached e-mail, where you advise me to present my details and another person states it cannot be done. As you can also see by the following communication from your company, I was NEVER advised with regard to deactivation, instead I was only told to add money to my account. Last of all, I still await the answers to my four questions, as listed below. Forgive my stance on this matter, however I hope you will understand my frustration.


No.1


Unanswered questions


1. As you can see from my previous e-mails, when I was instructed to top up my account and to use my phone within 90 periods etc. Foreign Visa Expiration was never mentioned or I would not have topped up my account.?


2. Because of business commitments I will be unable to return to India until early November, will I still be able to retain my numbers, and just as importantly, have my credit carried forward.? Your answers in No3 contradict each other

3. Can you suggest any way I can obtain secure numbers in order to avoid a repetition of the above. For example a contract, although I only spend about six months in India on a tourist visa.?

I am sorry to ask so many questions, but as you are the only person who has had the courtesy to reply (See question 2) I have to make the most of your contact. Once more I thank you for your interest and look forward to hearing your response.

Warmest regards

Austin Ellis.


No.2


These are the instructions given to me in order to retain my numbers. There is no mention of Foreign Visa Expiration.


From: [email protected]
To: [email protected]
Date: Sun, 27 Mar 2011 18:24:58 +0530
Subject: Re: 7709534628 AND 7709684036 [|BAL|7709534628|2703201110842|]


Dear Austin Ellis,

Ref: E-mail dated 27/03/2011, you have inquired about the procedure to retain
your airtel mobile numbers 7709534628 and 7709684036.

Thank you for your email to airtel and the opportunity to assist you.

We would like to inform you that the below mentioned criteria are necessary to
retain the number in active status and to avoid automatic deactivation:

· There should be Incoming and Outgoing calls made within 90 days.

· There should be a minimum recharge of Rs 200/- within a period of 6
months.

Further, after permanent deactivation of any airtel number we can reissue that
same number for new subscriber's.

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.

Yours Sincerely,

SASIREKHA N
Customer Care
Bharti Airtel Limited


No.3


The following two e-mails are in contradiction of each other


Dear Austin Ellis,

Ref: Email dated 26/05/2011 expressing concern regarding the deactivation of your airtel mobile numbers 7709534628 and 7709684036.

Thank you for your email to airtel and the opportunity to assist you.

We regret to inform you that your number 7709534628 and 7709684036 has been permanently deactivated on 02-MAY-2011 due Foreign Visa Expired Deletion.

We regret that we are unable to activate the same number for you as the number will be recycled and shall be assigned to a different subscriber.

We request you to accept our apologies for the inability to help you at this point of time.

We hope that we have been able to address your concern suitably.

Please do write in for any further assistance.


Yours Sincerely,

Subathra Nagappan
Customer Care
Bharti Airtel Limited


--------------------------------------------------------------------------------
Subject: Regarding Your Airtel Mobile Number 7709534628 and 7709684036
From: [email protected]
To: [email protected]
Date: Mon, 30 May 2011 13:59:05 +0530


Dear Customer,


Thank you for contacting Airtel.


This is with reference to your concern regarding the Reactivation of the above mentioned Airtel account (phone) numbers 7709534628 and 7709684036.


Please be informed that upon validation it was established that the number got deactivated w.e.f 02-May-11 due to Foreign Visa Expired Deletion. Further, we request you to submit the renewed Visa Documents at the nearest Airtel outlet in order for the Reactivation of above mentioned numbers.