I have to admit I did complain once on this site. Back then I thought eLove was introducing me to women who didn’t fit my profile… so I was very frustrated. But in reality they were introducing me to women who actually fit everything I was looking for.
Problem was… I was looking for all the wrong things.
After speaking with my matchmaker she presented me with an interesting idea… The matchmaker would ignore a few of my “must haves in a woman” and she would pick the best person for me.
BINGO, it worked.
I was introduced to a fantastic young lady!! I’ve been dating her for three months.
Big thanks to my matchmaker in Norwell.

I have been a member for several months now. I have read all of the company complaints (3 pages as of this post) and can comment on the following:
1) Long interview: Mine was five hours. My first match's was 45 minutes. I'll assume that this is case-by-case.
2) High-pressure sales: Yeah, probably. I had made up my mind to join before I even went in there, so in my case that was moot. I was shocked by the price, but when I broke it down into how many man-hours could probably be spent on me, by humans (as opposed to computers), it wasn't ridiculous. If I'm successful, I'll call it a bargain, but that remains to be seen.
3) Background check: They had my first match right away, but I had to wait a couple of extra days for mine to come back. I would assume it's a pretty basic check (criminal record etc.) and that it's a HUGE liability risk to promise and then not do it. Remember, if there's no arrest/conviction, past behavior won't show up. That's why the company tells you to play it safe.
4) Calls from matchmakers: Yes, although sometimes not on schedule. I called them to check up and was given an accurate time-estimate update. I was also good about following THEIR rule about giving feedback.
5) Quality matches: Yes. Most of them were good guys. One sent an email screaming at me for freeloading and "leading him on" after 2 dates; I forwarded it to them, and it sounded to me like they kicked him out. Weird people can act normal during their interviews, and eLove seems receptive to feedback. I am astounded by comments blaming eLove for bad *relationships*. If you don't like 'em, say no. If they stalk you, call the cops. And report to eLove, or they'll do it to someone else.
6) Appropriate matches: Here is where it the service broke down for me. I asked for only Caucasian matches (for cultural reasons I prefer to meet people with backgrounds similar to my own). They screwed that up FOUR TIMES (despite repeated polite phone calls/emails from me trying to correct my profile), forcing me to call a supervisor and raise Cain. She is now double-checking my matches and I hope this does not happen again. I expect the basics to be on-target before I will trust them with the finer personality points.
7) Good matchmakers: Again, a mixed bag. I have had nice ones, rude ones, pushy ones, ones who noticed reluctance to a match and offered to go fish, ones who took accurate notes, and ones who grossly misinterpreted my file. The company has been good about accountability when I had problems.
8) Communication: Their inter-office communication could be stronger. Also, they have changed matchmakers without warning me, which I do not like. I'd rather have a conversation and let her get a feel for me BEFORE she spends time looking for a match. It saves everybody time and unnecessary rejections.

Signed up in January. Had one date with a guy whose house was foreclosed, he is in bankruptcy, living in a trailer with three teenage kids. Need I say more??? Have contacted ELOVE to motivate them to focus on another match...but to no avail. One connection in four months...not exactly top of the line, is it?

I am currently being scammed by Elove and cannot figure out how to stop it. I consider myself to be somewhat educated, so when I signed the rediculous contract (yes I was sucked in by their great sales propaganda)I kept telling myself I have 3 days to cancel. I actually went home and called them within 2 hours to cancel. I was told sorry it will cost you 1500.00 to cancel. I was shocked. I tried again 2 days later with another person and again told sorry but this service will work. Well the person in charge of matching me is completely incompendent, not to mention a bold faced liar. So now I have to just wait and see if and who they will match me with. I have called several people in the company which I am sure has pissed them off. Do you want to guess what my matches will be like? I am guessing they will just throw 12 matches at me and say we are done.
People will say that's your fault for signing the contract and giving them your credit card, but like I said I have never heard of any contracts that once signed cannot be undone within a timely manner. I mean I tried to cancel 2 hours later, REALLY!!!

This is a dating service, where charge as much as $7000.00 to find u life long partner, YEH, RIGHT!
What they misled u is they set u up with BLIND date, they tell u that u see the picture of your date so you can decided to meet her/him or not, once the check is chased, then they tell u that if u ever try to find out what she looks like before actually meeting her in person, then your contract is null. The agreement is none -ending, meaning they have no time obligation to find u someone (very clever) . I signed up for 15 dates and paid close to $3000.00 8 month ago, I had 2 blind date, have mercy, we had absolutely no connection, although I spent 3 hours in Elove office and filled out questionnaire about me. As soon as I learned that it is a blind date set up, I contact them (2 weeks later, they need 9 days to do a background check on u) and asked for money back, FAT CHANCE. U R HAT and I can not believe it that they are getting away with this. ELOVE IS A SCAM, DON'T PAY THAT MONEY, YOU WILL BE SORRY !!!