My family and I stayed at the downtown/lakefront Chicago Embassy and didn't have issues until we checked out of the hotel. A pair of $90 shoes were accidently left in the hotel room. We called that same day and were told they had not been turned in yet. Was asked to call the next day and did so and still nothing. It has been over 2 weeks dealing with the hotel and just received a call today from the "Director" of Security and he basically said I was out of luck that the shoes couldn't be located and that housekeeping doesn't remember seeing them, even though they were right on the floor of the bathroom. So if you make the mistake of staying at this hotel make sure you check - double check your stuff because it won't be there when you call later to get it back!!!