Stayed in hotel a week. Day we checked out, we discovered we had left our camera on the bed. We phoned the hotel THAT very day to report the camera was left behind. We were asked to leave a complete description of the item, room number, time we left the property, etc. We were told we would get a call back, but did not. Tuesday, I phoned the hotel and left a message for lost and found person. I was told it was all handled by security and she was at lunch. The next day I called again and got security. I left name, number, camera description, etc. for the second time. Security lady explained only she had the key to the box the camera would have been put in if found. She said she would call me back after she opened the box the next morning. No phone call. I called again and had to leave a message for security. The third or fourth time, the girl who answered the phone told me they would have to check the log book and call me back, as everything found is logged. By now, it is a week and I call the General Manager and leave a message in his voicemail. The next morning I get a hostile message on my voicemail from the security woman scolding me, saying she told me she would call me IF SHE FOUND THE CAMERA - NOT IF SHE DID NOT! The camera was only worth $200. The photos were more important, but the rude treatment will keep us from ever spending another penny here. Obviously, someone employed here kept the camera. We had taken a photo in the room that morning and laid the camera beside the suitcase as we were packing up. We overlooked it in the bed linens as we left. Our initial phone call to lost and found on the day we left, should have been sufficient to speak to the housekeeper that cleaned the room and recover the camera.

Let me first say first and foremost "I HATE EMBASSY SUITES! Let me tell you my nightmare story with this extremely rude and rigid hotel. My parents were coming down to visit me for my court appearance in Nashville. Lo and behold, the lawyers decided to cancel the mediation and reschedule. Guess what?? Because it wasn't in there 3 day window, they REFUSED TO LET ME CANCEL OR RESCHEDULE!! $358 dollars down the drain by this sick greeedy company!

As far as I'm concerned, Embassy Suites and this Advanced Purchase can SHOVE IT WHERE THE SUN DON'T SHINE. I won't EVER USE THEM AGAIN!!!

Total disaster! I had planned on taking my daughter to her first concert in Cleveland, OH. I went on line and booked a room through the Embassy Suites website and felt I was getting a good deal. Sadly, the concert was canceled. I thought about taking her to a different location and staying again with Embassy Suites and adding a night as I would be traveling further. I started by calling their customer service, but was told I could do nothing about changing the reservation because I had used the special on line rate where I couldn't make a cancelation or modification to the reservation. I was told that since I used the special internet rate, it had already been billed, the money had gone directly to the hotel in Cleveland, and there was no way to reverse the charges. I asked to speak to a supervisor and was put through to a voicemail. I left a message and the call was not returned. Later in the day, I called again and asked to speak to the supervisor. Again, was put through to voice mail and the call the was not returned. I called Embassy Suites coporate office, which is part of the Hilton hotel chain. Got voicemail and left a message. I did receive a call back, but was told again that there was nothing I could do to change the reservation. I asked if there was someone else I could speak to, seeing as though I merely wanted to change the reservation to a different city and spend an additional night. Embassy Suites would still receive my money and then some since I was adding a night. I was told that they would forward my concerns to someone else and they would return my call. I never got a return call and now I'm paying for a room I won't use. Sadly, this also means I can't afford to go to the different city. This whole ordeal has left me very disappointed with Embassy Suites and the Hilton brand hotels. I will never use a Hilton brand hotel and I will certainly exercise caution when booking a room on line. My advice to anyone using Embassy Suites or a Hilton brand hotel is to read the fine print clearly and realize that a good deal might lock you into something you might not acutally use. They are very unwilling to allow changes and you certainly won't get your money back.

Total disaster! I had planned on taking my daughter to her first concert in Cleveland, OH. I went on line and booked a room through the Embassy Suites website and felt I was getting a good deal. Sadly, the concert was canceled. I thought about taking her to a different location and staying again with Embassy Suites and adding a night as I would be traveling further. I started by calling their customer service, but was told I could do nothing about changing the reservation because I had used the special on line rate where I couldn't make a cancelation or modification to the reservation. I was told that since I used the special internet rate, it had already been billed, the money had gone directly to the hotel in Cleveland, and there was no way to reverse the charges. I asked to speak to a supervisor and was put through to a voicemail. I left a message and the call was not returned. Later in the day, I called again and asked to speak to the supervisor. Again, was put through to voice mail and the call the was not returned. I called Embassy Suites coporate office, which is part of the Hilton hotel chain. Got voicemail and left a message. I did receive a call back, but was told again that there was nothing I could do to change the reservation. I asked if there was someone else I could speak to, seeing as though I merely wanted to change the reservation to a different city and spend an additional night. Embassy Suites would still receive my money and then some since I was adding a night. I was told that they would forward my concerns to someone else and they would return my call. I never got a return call and now I'm paying for a room I won't use. Sadly, this also means I can't afford to go to the different city. This whole ordeal has left me very disappointed with Embassy Suites and the Hilton brand hotels. I will never use a Hilton brand hotel and I will certainly exercise caution when booking a room on line. My advice to anyone using Embassy Suites or a Hilton brand hotel is to read the fine print clearly and realize that a good deal might lock you into something you might not acutally use. They are very unwilling to allow changes and you certainly won't get your money back.