This is the original email I sent making the original comments...
The reason I've been forced to do this is because ALL the emails (5 no) Have come back " undelivered Daemon Failure"
What a great way to treat good/ regular customers?
I wonder now if I'll get a response??? I don't think so!!!
I’m emailing you to advise you of events at “The Sandringham“ Quakers Rd, Downend. Bristol.
As a regular at the Sandringham for many years and being a fairly regular complimentary correspondant to you.
I’m afraid I have to mail you with a very bad report.
I arranged through my sister-in-law, Mrs Julie Heaven, a booking for 14 members of family and some friends, for my nephews 23rd birthday. We had pre ordered our choice from the menu. Starters and main courses in advance and were looking forward to the usual fine food. After what seemed a lifetime the starters arrived, with long gaps between. We all ate them at different times.. Bad wasn't it? Then, after another long wait the dishes were cleared. Another long wait saw the main courses arrive . Again spread over several minutes. Considering all the meals were pre-ordered, what went wrong with the timing? Your reputation has been severely dented. If the restaurant had been busy, I might have had some sympathy, but the place was not busy at all!
I have never felt so embarassed and ashamed at the presentation and quality of all the meals.. From the Sea bass... Dry and tasteless... The roast beef and yorkshire puddings.. Dry as a bone. everything burnt on the edges...Lacking in vegetables and gravy... We had extra gravy and it arrived well into the meal ... The steak meals with the tomatoes, onion rings all burnt on the edges.. I could go on... Your manager asked if everything was OK and I had no option than to tell her that It was, “the worst meal I’ve ever had there”!!! She did offer us complimentary drinks, which we really did’nt want and then apologised, saying. “There was a trainee chef on duty that night!!! No supervision??? How was the food ever allowed to leave the kitchen at all??? Glum faces all around. All very disappointed and left waiting for the dishes to be cleared, a good 20 minutes after the meals had arrived.
I found myself taking photos of some of the food, just to remind me of just how bad it was..
I’m happy to pass these on to you if you wish. I’m sure they will give you a better understanding of my comments.
I would appreciate a reply of sorts to this email... Or perhaps you will decide to ignore it??
I’ll await your reply with anticipation.
Yours sincerely.
Roy Oaten

Don't even bother to print out the vouchers for Mitchell & Butler's Ember Inns, you go into the pub, present your vouchers, and hey presto! You can't use them, because, apparently, the tills have not been set up to accept them. I am getting really fed up with Corporate eating. I have now managed to find out how to complain to Mitchell & Butler ([email protected]). If I get a reply (which I doubt, you don't usually). I'll let you know.

Once again we visited an Ember Inn, this is 2 visits to different houses in 2 months.

Sad to say the experience was a complete waste of time.

Our recent visit was to The Holyhead Coventry on 22nd Jan at 12.00 . previous visit, already complained about was to The Burnt Post Coventry 16th Dec 2009 12.00

The waitress was at the very best Hostile and Aggressive and reminded me of a Rottweiler .

The order which was printed on a piece of paper and read out to us, was bought to the table with many incorrect items on the order.

The food was either very overcooked, cold, undercooked or forgotten altogether.

Coffees were bought without sugar etc and were tepid so once milk was put in the drink was cold.

This being the second Ember experience that has been a total waste of time and money, we will not be returning to use another Ember establishment.