EMC Mortgage Corporation is part of the JP Morgan Chase group of companies. I had my mortgage with them until recently when I paid it off. During the payoff process, I needed to contact them on issues relating to Satisfaction and Release of Mortgage documents, Statement of Interest etc. This company is headquartered in Lewisville, Texas and the customer service phone # is 800-723-3004. For four (4) months-yes, can you believe it 4 months, I have been calling this number to speak to a Customer Service person. Firstly, you are required to answer all of the automated telephone prompts before you can hope to speak to a live person. Finally, you are asked to enter the last 4 digits of your social, and when you do this the system will unfailingly end your call. I tried from both cell and lan phones on repeated occasions and the result was always the same -call termination. When I finally got through on one occasion to an operator, I expressed my utter frustration about the repeated 'cut off', and she acknowledged that they were aware of the problem, and that an appropriate department was supposedly working on it. This problem continues to this day. The length of time you are placed on hold-if you do get through- rivals a level of incompetence and poor customer service anywhere in this country. These crowd are appaling. The other disgraceful tactic the customer service staff employ is transferring you within departments and never alerting you to the transfer-again resulting in more frustration. For your sanity, please do not consider doing business with EMC Mortgage Corporation. This outfit is now a member company of the JP Morgan Chase group and probably is reflective of the overall level of service you can expect to receive within that company, period. Take your business elsewhere and save yourself a massive headache.