EMC Mortgage

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Category: Business & Finances

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United States

EMC Mortgage Reviews

Chef Colleen June 10, 2011
Horrible Dealings
Working on a re-mod for months with EMC- have been treated rudley- never spoke to the same person twice. Faxed them pages and pages of personal informtion and have been asked for the same informaiton over and over again only to be truned down 3 times. I have excellent credit and have never been late on a payment. EMC opened an escrow account- never told me and applied 3 months of housepayments to that account and went after me for late payments. Tooks months to straighten out. My informaiotn was either sold or given to a fraudulent person that called and presented themselves as working with EMC- kmew all about the escrow problem down to the penny- had us fill out more paperwork- took $6, 000 from us (since we are upside down in the house- had to have the rate lock - appraisal and 1st months payment in advance) and disapeared. Had all of our personal info- even had our loan info EMC letter head. EMC took no responsibality for this. Instead asked for more paperwork and gave me 3 days to get it to them or they were once again closing my file. They lost my 2010 tax return, tax statment on the house and all my paycheck stubs. Since the fraud we are afraid to send them any more of our paperwork- for it is very clear that they do not take care of anything you send them. All I was trying to do is get an interest rate reduction from 6.25% on a $550, 000.00 loan to a 4.99% interest rate on a home that is now worth $400, 000.00. They are extreamly unprofessional and I am convinced that they are dishonest. I really want out of this loan!
Bravo February 9, 2011
Stay away
Can anyone who can help us? EMC has tricked us into believing they were going to modify. We've filled out so many papers only to find out they are foreclosing on us tomorrow, Feb. 1, 2011. They held onto the papers knowing the date was approaching. When we called they could not even find our loan documents. They said the lawyer was in control now. We called the lawyer, was told forecloser was on hold; told to call EMC back for loan modification. We did; they said they don't handle it anymore!
Scout January 31, 2011
Stressed me out!
Emc has really stressed me out. I have been going through an apposed modification attempt since 2009.

I was approved for trail payments in sept. 2009 and was not notified that I needed to start back paying my oringinal mortgage payments after my three month trial period. I never received a letter or a phone call providing me with updated payment information. When I called EMC for updates I was told that the process takes a while. I did how ever receive modification at risk letters asking for the same information over and over again. I called each time asking what they needed me to send in and the representative would tell me what they needed and I faxed it in. I would call a few days later to confirm they received the fax and they would confirm. Each time I called I got different information.

After all my payments I was denied for many different reasons. Each representative tells me something different. My attorney even gets different information from them.

When I filed bankruptcy is when I stared getting communication from EMC by sending statements not reflecting my modified mortgage but additional funds to my previous mortgage plus late fees and interest. This has to be unlawful some kind of way. These people are playing my home. I hope and pray that every soul who has had problems with EMC gets justice because now I know that I'm not the only one they've screwed over.
schotzi2006 January 27, 2011
Denied Loan Modification
My husband hasn't worked in 2 yrs., he has temped as much as there is temp jobs available since no one is hiring. His unemployment has run out, but still we don't qualify for a loan modification from EMC. We've been denied 2x on our own, & even hired someone to help us, all were for nothing. California has one of the highest unemployment rates, my husband applies to all sorts of jobs, and goes to job fairs. And EMC customer service people are so rude, & condescending . They should be nice, my god we're loosing our home, & they're tone is out of line. To top it off next month, both our 1st & 2nd loans will sky rocket. $900 more for the first. My god, I can't even pay what we owe now. They're predators, & they're waiting to take our home. Where are we supposed to live? No one in Texas understands what is happening out here. The house they told me was worth $189, 000 back in 08/10. We owe $364, 000. Our entire neighborhood is either renting or attempting to sell, but no one can.
Miguel January 13, 2011
Bad service
It's all a big stall so they can foreclose on you. They never had intent on helping anyone. My husband and I make 80, 000$ less than when we bought the house. Now divorced & single mom, one of us lost our job. They do not care!!! Period!! I am only asking for a reduction of 400$ a month for now.. but no. They would rather give it away at an auction!! Noone should ever use this company!! Now I am a single mom losing her house to the big boys for no reason. Just keep asking for more papers when the auction is Jan 4th!! Thanks EMC!!!
SmurfLilly December 14, 2010
Nothing but crooks
We been having a problem with MortgageIT and EMC since 2005.We still have the house.But we stop payment because first when we ask for a modification they send us a letter saying we could not get a modifcation.Then they send a letter to our bankruptcy lawyer that they would modify the loan.We gave then all our information we were working with a housing consoler but they wanted noting to do with the housing consoler .They would only talk to my husband and I. We ask if the our tax could be included with the mortgage they said yes then they raised our mortgage.Our was 2403.98. They send us one letter that our mortgage payment would be 3, 922.60 then we got another letter saying that the mortgage payment would be 4, 688.68. So from their on we just stop paying now they send us a letter that our loan is in default 426 days and that our Mortgage payment is in default 34, 959.87 and to make payment by 9/30/2010.Then we got another letter since our loan was to reset on 10/01/2010 that our new mortgage payment is 2, 719.23.It said this payment is based on your current interest rate 8.6500% .I get so many different amounts from them that I don't know which is right.We were on bankruptcy and they still was charging us the late fee.Before they would charge us inspection fee property valuation fee then outstanding advances then money was put in a suspense account . We also had a problem with them because they never gave us our Good faith esimate.I Never really looked at all the papers they gave us .When I started asking question on the Internet in 2005 and in 2007 someone told me to check 3 of the papers one was the good faith estimate, HUD 1 form Truth in lending paper to see if all the amounts were the same on each paper.well to my surprise I did not have the good faith estimate. Then I called them and ask then for that paper and they would not send it we had to write to the Banking Department and to Respa.Then they send a copy. After looking at the 3 papers the numbers were different so I wrote to then again and they said we such have told them in 2005. Then we told them how could we if we did not have the good faith estimate paper and we did not know until someone told us.well anyway it stood like that noting done about it. when we first refinance the mortgage their was lot of problem because we wanted to cancel the loan and none of them would answer us.We wanted to cancel because it was not what they told us it would be. What they did was screw us with this loan.Now they are sending us papers again that if we want a modification if not that they would start foreclosure with out telling us.So we don't know what to do.
Eduardo December 2, 2010
Fraudulent actions
After eighteen months of being given the run around re-faxing the information over and over again, I finally had my loan modified to my horror they raised my interest rate to 8.75% I had no choice but to sign or face foreclosure. Again to my horror a month later they sent me a letter stating that due to the increase in insurance I owed my escrow account $2, 500 if i didn't pay in full they are increasing my mortgage payment by $200.00 a month. I thought i would simply get a cheaper insurance policy living here on the gulf coast since hurricane katrina thats a hard thing to do. I finally got an acceptable insurance company to send off a declaration to reduce my insurance to $1, 500 a great saving - but to this day and several faxes later emc still deny receiving the declaration from the insurance so therefore im still stuck paying the extra $200 a month on top of my mortgage payment. Whats wrong with these people? Is the administration aware of what these people are doing?
Orianadm November 14, 2010
Refusal of Short Sale
After being given the run around for a loan modification (by the way, I too, was told to not pay my mortgage while waiting for the loan modification, and in consequence my credit was ruined. Also, 50 percent of the people told me I qualified for the loan modification and 50 percent did not), I decided after 7 months to short sale my property. After finding a buyer, having all paperwork completed, the title was in the process to fund a few days ago. The deadline for the property to close on Friday Novemember 12th (mind you, it was initially supposed to close on the 15th). Due to the holiday, the money to fund was going to arrive a day late, and my agent requested an extension to Monday morning. The negotiator flat out refused and for no reason is now set to foreclose on my property. Now tell me, what would it have taken for this man to extend the closing to one more day? My agent, the buyer's agent and all people involved in this process do not know why he is refusing. Is he going to get more money from the insurance that covers the company during foreclosure? How is this helping the consumer?? Is it possible that they can get away with this? What rights do I have as a consumer
Poshg October 19, 2010
Poor customer service
Tried to Call the EMC mmortgage service for problems with login into my account online. i am foreign national, and do not have an SSN number, but I entered loan number accurately, and the automated system of the phone kept prompting me for a SSN number, and kept running me around in circles.

When I finally, after 20 minutes, spoke to a live person, told computer system is down, and that she will transfer me to someone with system running. i was on hold, and behold! I was transfered back to the automated system, where, after trying to get back a Cust. service rep, 3 times, I got bounced to a recording telling me to call back when I get the loan number. Do not bother with these people and their loan offers, or parent company. Inexcusable!
Magnus September 27, 2010
Corruption
I have complied in every way and been denied my loan modification. they mailed things to my home knowing full well that I didn't have mail going to my home. i have had a post office box since i had been with them. the service center that is stocked with illegals lost my package for 3 months, after threatening the owner with reporting him to the secret service they found it in 3 days. Parts of course now I find are missing out of the package, this is part of the denial by EMC. F'n Scam artists! rippoff

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