To whom it may concern:
This letter is in reference to issues experienced by my parents on Emirates flight that was booked on/or about June of 2010. Specifically, on December 8, 2010 my parents Jenick Manookian (California ID# F2335369) and Shavarsh Aratoonian (California ID# F2335420) departed LA for Dubai with Emirates Airline flight # EK-0216W economy class, the flight was suppose to leave at 4:00 pm but was delayed until 11:00 pm having the passengers in the plane along the whole delay time which resulted in severe health circumstances for my father and also caused them to miss their connecting flight EK-0975W from Dubai to Tehran. Thereafter, I complained to Emirates Airlines and I request the reimbursement of the damages which was caused by the Flight Attendants’ careless response and ignorance. Due to the attendants failure to provide for reasonable care my parents were injured.
I received a phone call from my Mother (Jenik Manookian) around 6:00 pm which caught me in surprise since they were supposed to be up in the air considering their departure at 4:00 pm, she explained that their flight has been delayed and they don’t know when they are going to take off. She was panicked and frustrated since my father has a severe heart condition and staying in a closed area with no fresh air and cabin pressure could be very dangerous for him; therefore, she asked me to talk with the flight attendant and explain the situation. I personally talked with the flight attendant explained my father’s medical condition and asked her if she can at least upgrade them to the business class since that situation is toxic for him. She refused to do so and she said she is not really supposed to talk with anybody over the phone. I was checking with my parents every 30 min or so to make sure that they are feeling ok and to be updated on the flight situation, I managed to talk with the flight attendant one more time explaining that my father is using an inhaler, his legs are feeling heavy and swollen and he had by-passes, twice; I asked her if she can-not explain their situation either to accommodate by upgrading my father to the business section or let them off the plane so they can catch another flight, which she refused to consider neither of them.
The Flight #EK0216W flew with delay almost 8 hours later to Kuwait instead of Dubai; my parents missed their connecting flight EK0975W and got another connecting flight from Kuwait to Tehran. They were on their way for 34 hours straight! (including the wait in the airport) which was exhausting and toxic for my Father’s medical condition, the day after their arrival my father (Shavarsh Aratoonian) ended up in the hospital emergency room receiving electric shocks to stay alive!! (Which I can provide all the paperwork) A week later he had an open heart surgery implanting an ICD on his heart which the doctors diagnosed the reason due to pressure caused by their trip just because the flight attendant refused to listen to their request and didn’t take the matter serious enough.
My father’s condition could have been even worse and God forbid he could end up dead! The hospital’s cost was more than $10, 000.00 not considering all the frustrations and nerve racking conditions!!
Emirate Airlines is responsible for what happened to my father and his health condition and I request a reimbursement for the damages. If you choose to ignore our request I will have no choice but to make sure all your consumers are aware of this type of treatment by not only reporting my experience across the web but also to seek legal representation to file suit against you for a full refund, plus pain and suffering which my parents endured. I am power of attorney and have permission to speak on behalf of my parents, thus if you should have any questions you can contact me directly or at the address below.

Talin Aratoonian

735 East Tujunga Ave, unit E
Burbank CA, 91501
[email protected]