I have travelled thru Emirates on 23-Jan-2010 from Hyderabad to San Franscisco. I was travelling with my wife and my son who is 15 months old. While booking the tickets we booked basinet seat as we have infant. Customer Service representative confirmed that I have basinet seat. But when I board the flight from Dubai to San Franscisco which is ~16 Hrs, I was given a basinet which is to be shared with another passenger's son. I was not sure how come it's possible to share a basinet seat. What we are supposed to do if both kids are sleeping at same time. Due to sharing of basinet, we had to keep my son on lap for more than 12 Hours. It's not at all reasonable to provide shared basinet. My son was cranky as he has habit of sleeping in crib. It was tough for him and for us in the whole trip.

At the same time on board customer service is pathetic. They don't have sufficient kid's meal. No one come to our seat, if anything requires we had to go to them. When we go to them they didn't even greet or care about us. We had to request/beg them for anything that we need. All cabin crew was happily chatting and eating lots of food without caring about passengers. When we request any food or service, their attitude was like as if they are giving for free. We spent $2145 per ticket. It's not they are giving food for free.

I would like to get a proper justice for the improper treatment by Emirates airlines.

Quality of food served on Kolkata Dubai route is absolutely disgusting, There has been a serious deterioration in the quality in the last two years, I think the caterers supplying the food are creating problems. There is no breakfast served although the local reporting at the airport is 6.30 a.m. One has to reach the airport from various parts of Kolkata which normally takes one to two hours.