I booked and paid for two tickets with Emirates using their offices in Riyadh to fly to Beijing from Riyadh via Dubai. When we arrived at the airport we were told that the tickets had been 'cancelled' or 'the booking had not been 'confirmed' (My paper ticket clearly said 'confirmed' on all accounts) with no explanation (not overbooking with offer of compensation). This was to be a major holiday but we were only given anumber to phone. This was late at night with the following day being the Holy Day. When we tried, there was an out of office response saying they would not be open for two days (weekend). After a three hours fruitlessly seeking explanations or help or alternatives arrangements for the following day, from a particularly unhelpful Emirates supervisor, my wife broke down in tears. Only then did another employee make a call to another number and arrange for us to be on the flight the following day. We missed one day of our holiday and had, ourselves, to make emergency rearrangements.

On our return, naturally I went to the Emirates office in Riyadh but nobody in authority was there. The booking was checked on their computer and no problem could be found! I was given the e-mail of Emirates Customer Affairs and sent them all the details.

That was one month ago and all I have heard is that:

"Our investigation is ongoing. Please be rest assured that the points you have raised are receiving our full attention and we hope to be in a position to write to you shortly."

I do not understand the reason for the delay and, to be frank, reading other experiences of people dealing with Customer Affairs, I doubt whether I will hear again.

I find their attitude hard to believe since I will never fly with Emirates again, and I will certainly warn others what might happen to them when they get to the airport. In addition, I have posted this negative complaint and will also contact the groups who endow awards on them. I expected some form of compensation but an acknowledgement, explanation and apology would have sufficed.

to whom it may concern,
most respectfully I am obliged to inform Emirates Authority about my bad experince this time. I had been flying Emirates for more than 10 years and have flew various destinations, only this time I had shock of my life when the emirates staff were impolite and rude to me. It happened on 6th of April 2009, I had direct flight from dubai to toront and I was flying economy class with the infant (15months). 3 weeks prior to departure I personally came to Dubai International Airport Terminal 3 to confirm my bassinet seat and was told by the Manager (Indian guy) that it is confirmed and he said that almost 3 times, the day of departure on entering the plane I was surprised to see that I had been issued seat between 2 passengers, I reported that to your respective crew members and the Ground crew Manager was v v rude and was totally not helpful to me. I have no reason to tell you that a single parent travelling with an infant should have the priority to bassinet seat, you would not imagine how terrible the flight was I had the baby on my lap the whole time (13 hours). I had been put through mental and physical stress, Even my baby felt sick post flight and still is recovering from it. Whatever you reason might be it is totally not acceptable that for sake of making money you put your customers through this, if there were not any bassinet seats available I would have been extremely grateful if your staff would have informed me and told me to change the flight. I understand there is a penalty to it I dont mind paying if your staff would have been honest to me. I woudl appreciate if proper action is taken against it and the airline saves me the trouble of taking the issue to higher authorities.
thanking you in gratification.
Dr Hajra H Mirza

Its with deep sense of hurt and outright shock that I make this complaint.I have searched on the website of Emirate for a designated page for Passengers to lodge complaints to the Airline, but didn't see any.I won't like to conclude that the Airline has no regards for Passenger's interest.
I have no option but to use this site.

I decided for the first time in my life to use Emirates Airline to travel to the Philippines with my 4 Kids for the Christmas and New year Holidays. It was expectedly a trip with great expectations, since I intend to explore investing in properties in Dubai and also join my Wife for the holidays.

All our tickets were paid and confirmed, except that of my son Anthony Akah, even up to the time of boarding-his Dubai to Manila remained on waiting list. Upon advice by my travel Agent, I paid extra amount to upgrade my economu ticket to Business class at the prevailing high rate, so that Son can avail of my earlier booked and confirmed seat.

We therefore requested the Emirate office at the Airport to upgrade my ticket and confirm my son's iternary.This they did and I was given a Business class ticket on my name Anthony Akah on flight No.EK 334 December 6, 2008 to Manila.Please note, my Son and I share same name.

It was a sad experience travelling with 4 minors (Less than 12 years old), with them seating far away in the Economy, while I seat at the Business class, with no One to attend to them, especially in emergency situations.

I received the worst experience in my life, when I was approached by the Supervisor of the Business class, one Mr.Ali that I am seating at the seat paid for my son Anthony Akah. All attempts by me to explain that my name is Dr.Anthony Akah and I paid extra to be upgraded to a Business class, so that my son, also Anthony Akah could have confirmed seats, failed on deaf ears. He rudely did not allow me to offer any explaination, but rather rudely shouted and odered me out of the seat. He branded me a cheat and made disparaging remarks that clearly connotes racial prejudice.

The siad Mr.Ali (Flight Attendant/Supervisor) distanced the Airline from any mistake that the Emirate Office at Lagos International Airport may have made in upgrading my son's ticket, instead of mine, as per my request, telling me'its your business with them in Lagos, you must get out of the Business class area to Economy, before I can listern to you or I will make formal complaints upon arrival!!!'.

My son was traumatized with the assault and in tears had to leave the warm company of his other sibblings, whom he was playing games with, to relocate to the said Business class seat-all alone.The said Ali was non-challant of his being un attended and agony.

I am a very top Federal Government Official that travels alot internationally on other Airlines on Business class. I am well read and placed, not to get involved in such very petty dirty practice of paying for my Child's ticket upgrade, with expectation of using his seat. The ticket stub issued to me and print out for that Business class seat did not indicate anywhere that it is for a minor.It just indicated 'Anthony Akah'.

I hope that the Emirate Airline would investigat and discipline that rude staff of theirs and send me a formal apology for the public embarrassment and trauma caused to my children, who witness such unwarranted assault on their Father.

Dr.Anthony Akah
[email protected]

I am student. I want to go to San Francisco.
last night I had valid ticket and valid visa of United states.
my flights were as following:
Larnaka-Dubai with emirates airline (EK 108)
Dubai-Landon again with emirates airline (EK 007)
Landon-SF with virgin athlantic (VS 019)
I bought my ticket from emirates airline from Iran and them come to larnaka to pick up my US visa form its embassy at Nicosia.
my ticket includes all of my flights. it is worth mention that it was return ticket. and cost me 2250$.

when I want to check in to fly to San Francisco, the emirates crew and officers did not let me to check in. the reason was that I don't have transit visa of Landon. I explain them that because I have unites states visa in my passport I don't need Landon transit visa. but they don't have exact information about this problem, and they said we can let you check in.
you can check this site. see "Passengers exempt from the DATV requirements" part. that proves I don't need Landon transit visa.

http://www.ukvisas.gov.uk/en/doineedvisa/visadatvnationals

I miss my flight and tomorrow morning I again go to the airport and prove them that did not need any transit visa. they said I should email to emirates. they don't care that I am studen and have no extra money to buy to pay for hotel and food.

my ticket that I bought from emirates airline cost me 2250 $ and I miss my flight because of its crews. my new ticket from another airline costs me 1060 $. I have to stay in cyprus for more 2 days and should pay for it.
I want to refund all of my money from emirates airline because that was their problem, and do not know about the condition and requirements of transit visa.
with whom should I talk? I want all of my money.

Samira

Dear sir,
I am writing with great disappointment in regards of my friend (Mr.Syed Mujahid Hussain Shah)’s lost baggage during a flight journey on board this airline flight EK607 from Karachi to Dubai on 6th April 2008.For your kind information, my friend Mr.Mujahid has lodged a complaint to the concern airline customer service and senior claim assistant in charged (Asilya Mukhidinova) in regards of this matter but he has not had a satisfactory answer nor any reply from them but in turn they declined to take any responsibility on this matter and they harshly told my friend that they have his baggage in the same flight but they are unwilling to handle it back to him. I strongly object to the treatment received by my friend from this airliner staffs. This shows the bad reputation of the EMIRATES AIRLINE service to its customers. All the valuables inside my friend’s baggage worth AED47 000 in total. Please kindly do your best and promptly take any action on this matter. My friend’s mobile number is +971505066493.Thank you.