On July first, I traveled from DXB to CAI. One of my baggage was not loaded as the tag was by emirates workers. Since today, I am trying to find my bag, with no hope. They have asked me to fill list of bag contents. Today, they phoned me and says we find your bag, come and take it. No compensation for the last 6 week, I commented. They said, will if we find your bag so no compensation will be given. Good luck.

Lots of inconvenience, troubles and embarrassment I had due to my lost bag with emirates and then they said we are sorry our apologies sir!!

I am a frequent traveler. I traveled by Emirates Air line EK 322 on 27 April 2008 from Dubai to south korea Inchoen air port. On arrival to air port my baggage went missing. I had filed complaint nr EK 124269. I have been informed by the lost and found that I can carry on with my trip to busan and they will forward the baggage to busan air port. In Busan I called some many times to seol branch/ emirates air line (which is the only number made available to me by Emirates for baggage problems). Twice someone picked-up the phone and told me how difficult a job it is to retrieve baggage, took my phone number to call back. And that's it. then I informed MY Company in Abudhabi to follow the matter. My company were informed that eimirates air line told them that they have dispatched the bag and we have to to deal with korean section /emirates airlines. I personally used roaming charges calls to talk to the nr 042133233 in dubai but were in vaein and waist of time.

Stayed in busan some 3 night failed to accomplished my business trip as I had a lot of documents and some important paper in that bag. At last I came with promise that the DUBAI OFFICE WILL SOLVE THE PROBLEM FOR ME TILL THIS DATE WAITING AND CALL EVERY WEEK TO FOLLOW UP nn it is never ending story. Waiting... till mircale prevails.

PASSENGER NAME: RADHIKA KOCHHAR
EAT NO: 48G
DATE : 16APRIL 2008
FLIGHT : EK 029
BOARDING TIME: 09:05

I WAS VERY HAPPY AND EXCITED, SINCE I WAS TRAVELLING BY EMIRATES FOR THE FIRST TIME..I FLEW FROM DELHI-DUBAI-UK.
BUT THE BEHAVIOUR OF THE FLGHT CREW HAD PUT ME OFF. DURING MY FLIGHT FROM DUBAI TO UK..I WAS ASKED ABOUT MY FOOD PREFRENCES, AND I CLEARLY TOLD THEM I AM STRICT VEGETARIAN, AND WOULD PREFER IF YOU SERVE ME ONLY VEGETARIAN FOOD, AFTER WAITING FOR HALF AN HOUR I CALLED THE HOSTESS AND ASKED IF I WILL BE SERVED SHE SAID YES AND BOUGHT ME FOOD, I WAS SHOCKED TO SEE FISH IN MY FOOD AS I HAD SPECIFICALLY TOLD HER ABOUT MY PREFERENCES, I CALLED HER AND ASKED TO TAKE BACK THE FOOD, SAME THING HAPPENED WITH MY CO-PASSENGER MRS. RADHIKA GUPTA ASWELL.SHE MADE FACES AND SAID THAT WE DO NOT HAVE VEGETARIAN FOOD I GENTLY ASKED HER TO SERVE US SOME FRUITS..AFTER WAITING FOR WHILE I CALLED HER AGAIN, SHE THEN CAME WITH TWO SERVINGS ONE FOR ME AND FOR MY CO-PASSENGER, SHE SAID THAT THESE ARE VEGAETARIAN FOOD, BUT THEY LOOKED ALTOGETHER DIFFERNT, SO I ASKED IF SHE COULD PLEASE EXPLAIN WHAT THE DIFFERENCE WAS, SHE SAID ONE OF THEM IS VEGETARIAN AND THE OTHER ONE IS SPICEY VEGETARIAN, I KEPT QUITE BECAUSE TO MY KNOWLEDGE SHE WASNT VERY HAPPY SERVING US BOTH, AS HER ACTIONS WERE VERY PREDICTABLE. SHE DIND NOT EVEN KNOW WHAT FOOD SHE WAS SERVING THERFORE SHE GAVE SOME BIZAARE EXPLANATION.
WHEN I OPENED MY FOOD IT HAD PASTA AND SOME SALAD AND REST ALL THE DISHES WERE EMPTY. I HAVE ABSOLUTELY NO PROBLEMS WITH THAT AS THAT WAS THE BEST EMIRATES AIRLINE COULD PROVIDE THERE CUSTOMERS.
MY CO-PASSENGER WAS SERVED INDIAN MEAL WHICH HAD DAL-RICE-AND OTHER STUFF.
ANYHOW, MOVING FURTHER, WHICH WAS SO UNEXPECTING FROM SUCH AN REPUTED AIRLINE CREW, WHILE SERVING THE BREAKFAST NO ONE BOTHERED TO ASK ME AND THE LADY IF WE NEED ANYTHING OR ARE WE HUNGRY. THAT WAS STILLL OKEY BECAUSE I THOUGHT TO MYSELF THAT THEY MIGHT NOT HAVE ANYTHING HENCE THEY HAVENT SERVED US. AFTER SOMETIME ANOTHER HOSTESS CAME ALONG WITH THE COFFE KETTLE AND ASKED ME IF I NEED IT, I SMILED AND POLITELY SAID I DONT HAVE THE CUP, SHE APOLOGISED AND WENT BACK AND ASKED THE SAME HOSTESS TO ATTEND ME AND MY CO-PASSENGER, SHE CAME TO ME AND APOLOGISED FOR NOT SERVING BEFORE, I SAID IT'S OKEY AND REQUESTED HER TO SERVE ME ONLY IF THEY HAVE VEGETARIAN FOOD OTHERWISE I MIGHT ASWELL STAY HUNGRY AND NOT REGRET LATER. SHE WENT BACK AND BROUHT TWO DIFFERENT MEALS, (AGAIN).
THIS WAS SOMETHING WHICH GOT ONTO MY NERVES, BECAUSE THE MOMENT I GRABBED A BITE I GOT PANICK BECAUSE IT WAS CHICKEN SANDWICH, I CALLED HER AND ASKED HER WHAT HAVE YOU DONE, AND ASKED HER TO SEND SOME SENIOR TO SPEAK TO ME, NO ONE CAME FOR 5-10 MINS, AND THEN MR. SAYEED MEHMOOD CAME ( FLIGHT STEWART) AND ASKED ME WHAT THE PROBLEM WAS I EXPLAINED IT TO HIM, THINKING THAT HE WILL BE SYMPATHETIC AND WOULD UNDESTAND THAT THIS IS VERY RELIGIOUS TO ME AND SHE HAS SOPILT IT BY SERVING ME AND IGNORING MY REQUESTS AGAIN AND AGAIN, INSTEAD HE KEPT LAUGHING WITH ONE HAND ON HIS MOUTH AND BEHAVING AS IF I AM SOME KID AND TOLD ME ON HER BEHALF THAT SHE ASKED YOU IF SHE CAN GIVE YOU CHICKEN SANDWICH, I GOT FURIOUS WITH THIS REPLY BECAUSE THIS WAS AN COVER-UP FOR HER, I ASKED HIM HOW COULD SHE LIE POINT BLANK ON THE CUSTOMERS FACE . AM I MAD REQUESTING AGAIN AND AGAIN TO SERVE ME VEGETARIAN MEAL, I FUTHER ASKED HIM TO PLEASE GET SERIOUS WHILE TALKING TO CUSTOMERS, HE ASKED ME TO GIVE HIM FIVE MINUTES. HE CAME BACK WITH THE LIST AND SAID THAT NO REQUEST WAS MADE FROM MY END TO SERVE VEGETARAIN FOOD, I TOLD HIM THAT, THIS IS AN ALTOGETHER, DIFFERENT ISSUE, BECAUSE I ASKED THE HOSTESS TWICE BEFORE SERVING ME MEALS THAT PLEASE DO NOT SERVE ME NON-VEG FOOD, AND IF YOU DO NOT HAVE I WILL UNDERSTAND. SHE JUST WAS IGNORANT. I THEN ASKED HIM TO GIVE ME A FORM TO MAKE A FORMAL COMPLAINT. STILL HE WAS NON-SERIOUS ABOUT THE ISSUE ON SEEING HIS BEHAVIOUR I ASKED HIM TO MAKE ME SPEAK TO HIS SENIOR, MR SAYEED MAHMOUD ( FLIGHT PERSOR) HE WAS A GENTLEMAN WHO LISTENED VERY CAREFULLY AND ASKED ME TO GIVE EVERYTHING IN DETAIL, WHICH I DID, AND I VERBALLY TOLD HIM THAT THE HOSTESS (VEERA) WAS MAKING FACES TO ME . THE NAME WAS TOLD TO ME BY THE (FLIGHT PERSOR)
AS I COULD NOT READ FROM HER BATCH. HE ASKED ME TO GIVE THIS IN WRITING ASWELL SO THAT THE PROPER ACTION CAN BE TAKEN AGAINST THEM. WHICH I DID, I WAS ASSSURED BY THEM THAT THEY WILL GET BACK TO ME ASAP.
IT'S BEEN12 DAYS AND NO ONE HAS GOT BACK TO ME, I THEREFORE REQUEST YOUR GOODSELF TO KINDLY GET BACK TO ME ASAP. OTHERWISE NECESSARY ACTION WILL BE TAKEN FORM MY END.
THANK'S
RADHIKA KOCHHAR

i think emirates airline must intervene in the waytheir customers are being treated by dubai immigration officers.i was travelling from south africa to united kingdom via dubai through emirates airline.i was asked questions about my visit to uk which i did n't mind because it was their duty as immigration officers. what upset me was to go further when it was clear in passport that i've got aleave to remain in england and it was clear on the passport that i was in uk 3weeks ago, i was travelling with my wife and 3 year old boy who is british citizen because of my leave to remain status. despite that clear information they further asked employment photographic cards and uk driving licence-this was a suprise as i did n't know that when going abroad i must carry all of this and further more i've travelled via a lot of airports in my 8 year stay in england and i was not put in such a situation . iwas not travelling to united arab emirates which i would expert.this did n't happen in newcastle which i would expert and had never happened before.the same thing happen to a fellow south african who was travelling to uk on the same flight and to my sister today .what we noticed is that, all other nationals were free to go, it was the black foreigh nationals stopped, is this airport starting to be racist.
if emirates airline is not interfering, this will have an effect on their customers travelling on their airline, as from now i don't think i'll ever go via that airport where certain individuals are treated as terrorist because of the colour of their skin and country of origin.

BEWARE FIRST CLASS AIR TRAVELER
This is to alert first class air travellers of serious problems with EMIRATES AIRWAYS. Main reasons for concern are poor ground services, rude staff, maintenance problems in first class cabins, not taking care of luggage entrusted to the airline. My reasons to bring this to traveller’s attention are I want to prevent others from experience to problems I and my wife have encountered.
My main reason to use EMIRATES Airlines was the direct service to Dubai, which we visit every 4 to 6 weeks on business.
Here is a list of what I encountered
24/03/2006 Melbourne to Dubai
My wife’s “Apartment” was a disaster, as neither her so called “Advanced hand-held controller” nor anything else did work.
She had to suffer for 14 hours without TV, Lights or being able to adjust her seat. No other seat available, as the plane was full. We changed “Apartments” every few hours to allow my wife to get some sleep. Apologies from Emirates and 10, 000 extra miles (23, 093 are the miles earned for that flight anyway)
25/03/2006 Dubai to Amman
The plane used was old and first class bottomless seats which we fixed by sitting on our pillow. Not even as good as Etihad Airways economy class seats. OK, it was only 3 hour each way.
2/04/2006 Amman to Dubai
Better aircraft with bottoms in the seats

7/04/2006 Dubai to Melbourne
Home journey went without any problems.
3/10/2006 Melbourne to Dubai
At check in Melbourne we were told in no uncertain terms that “ONLY ONE CARRY ON PIECE PER PERSON”. When I pointed out that we are in First Class a supervisor intervened and two pieces were allowed.
4/10/2006 Dubai to New York – OK
12/10/2006 New York to Dubai
What a disaster with our luggage. We had four suitcase checked in but none arrived with us in Dubai. Late afternoon we were informed that three cases had arrived, but only two were delivered. It was midnight when the other two cases arrived, but to our horror many items had been stolen from our locked Samsonite cases. Police and security was informed, as our total documented loss was AED33, 410 or around US$9, 600.
After month of investigating our claim we received a short email in January advising us that as Emirates is not a common carrier they reject our claim and we should claim on our “Home Insurance”!!
Our own investigation in Dubai revealed where the theft occurred. In the lost luggage office, which has no video camera observation, all goods are just on shelves in the storeroom behind the counter. Goods can be taken straight out on to the street without any security checks. When lost luggage arrives in Dubai it is X-Rayed and a security strap fitted around each item. This also explains why only two cases arrived in the afternoon with the security straps intact and the other two cases at midnight without any security straps. The X-Ray must have revealed what the contents in each case was and so the two cases with newly purchased items were held back for a session of “Look what is in here for me (The thief).
I had booked and paid for return flights February, but after this disaster a cancelled the flights, but had to wait 5 weeks for a refund.
We then started using Etihad Airways, which took a little longer, as we had to fly Melbourne to Sydney and then travel by car to Dubai. . But what a SERVICE from a new airline.
On travel agents advice I booked again in February with Emirate, as I had to work in Dubai one week, go to Amman for an exhibition for 6 days, go back to Dubai for one week and also go to Oman. To avoid unnecessary travel from Melbourne to Sydney and then 4 car trips between Dubai and Abu Dhabi.
24/03/2008 Melbourne to Dubai
My first class seat from Melbourne to Dubai only returned half way back, made loud creaking noises when I tried to tell it to go back and even when the staff tried to reprogram the computer to make it work it would not budge. So I had a rather “Forward “ position during landing.
29/03/2008 Dubai to Amman
Slow and poor service in first class
4/04/2008 Amman to Dubai
Got back to Dubai at 10pm and went to get my hotel transfer by Emirate Car service and was quite rudely told by a female counter attendant that I did not have a booking. When I asked how to get to the hotel, she pointed at the door and mumbled something like “TAXI”. Well that was it and I had to wait in a queue for 50 minutes before I got a taxi for which I paid my AED50 and got to the hotel at 11.15pm.
As I cannot get a first class seat out of Dubai to Melbourne with either Etihad or my old favourite Singapore Airlines, which all round are the best, I am dreading my flight with Emirates back home. In the past 5 month I have travelled all over the world, but never experienced the rudeness from airline staff anywhere as I received here in Dubai.
The latest today 6/04/2008 at 7.30pm
Whilst checking on my flight details via the internet I have just discovered that my confirmed reservation on the 10/04/2008 Dubai to Melbourne was not there Even all my past history files with Skywards have been wiped out. When I rang reservations I was informed that I had a “NO SHOW” and all my PAID for flights have been cancelled. I don’t know about a “NO SHOW”, as I did fly with Emirates back on my booked flight from Amman to Dubai. When I asked where can I complain I was given Emirates phone number 047 083 611. Rang that number and got a recording that the office is only open from 7am to 3.30pm. So the saga continues.