On the 4/2/08 .I and my freind mr t, royal. Were to fly to phuket via dubai & bangkok, Flight N0 Ek20. At manchester airport. We arived early checked in. And made our way to the gate. As we went my freind mr royal comented on a couple in their sixties who were drunk and arguing with ground staff. my freind turned to me and said i hope they are not on our flight. you guessed it they were. But the ground crew were still going to let them on. It was'nt untill we reached the tunnel to enter the aircraft that the piolet said later on even he could see. they were to drunk to board the plane. So we had to sit on the tarmac for nearly two hour's . while they found there luggage. Which made us late for our conecting flight . From dubai flght N0Ek386 To bangkok. this meant we would have to stay in dubai for 15 hour's We had to wait in line at dubai airport for nearly two and half hour's while they tried to find hotel's for everyone . And alternative flight's. So we spent 15 hour's in dubai only to be told that we would not be flying the second leg of our trip with thai airline's. Now thai airline's are great for short hops . But this is a 6 hour flight and the plane was to say afew year's old and not what we are use to. And not what we payed for. We don't travel 1 st class but it was an awful flight. And also at this stage we were never offered e-mail or free phone calls. which we now find out we should have. So atleast we could have phoned home and our hotel to hold our resavation. when we arrived in Bangkok we were then told they had no flight till the next day. And we would have to spend the night in the airport . till we told them how long aflitght delay we had had. Lucky for us they got us on aflight in three hour's. when we arrived in phuket neither of us had known it was chinese new year. And of course our rooms at the hotel had gone. So we spent three hour's walking round pattong looking for a hotel. lucky for us Emirates har lost our luggage again only for the thired time in four year's Even though we were told that. Even with the delays they would still go through. they did three day's later. so we had stay in a very run down hotel for seven night's at twice the price. We are now in our own hotel. with internet access. so i after two weeks have the clear mind to sit and compose this e-mail . and would like to know what Emiratss are going to do about it?. We are silver members of there Skyward scyhem and i would exspect better than that, Yours sincerly c.r. hopwood

My daughter arrived in Sydney from Manchester UK via Dubai, on 31/01/08, but her rucksack didn't. After being passed around from phone number to phone number, manned by staff with an uncaring attitude, and with me also spending huge sums from the UK phoning anyone I could, it eventually transpired that Emirates had change baggage handlers 31/01-01/02.
It wasn't until just before her bag eventually turned up that someone even bothered to tell my daughter that this was one of the communication problems, but it is unbelievable that Emirates Australian staff were still giving out the old number of the previous baggage handling company.

As if this wasn't bad enough, I can't find any details on their website to direct an email to their head office, complaining about their grievous lack of customer care.

A friend of mine flew to Dubai on Tuesday 4th December 2007, he packed one bag for a three month trip. When he arrived in Dubai his bag went missing, after trying everything he could at Dubai Airport and missing his flight to Austria, I also contacted Jo-burg Emirates, as well as his travel agent. Unfortunately no-one can help. What is a person suppose to do? Is it worth traveling with Emirates when so many people are complaining about the same problem? If that bag does not get found I will make sure that every newspaper and every tourist and travel agent gets to hear and see what is happening on their airline!!!

I want to share my bad experience with Emerites Airline so everyone is on the watch-out. Emerites has a very unreasonable rule written in fine print. It says if you are not flying in the sequence as printed on your e-ticket, they will invalid your entire trip !!! For instance, if you fly from Bahrain to Dubai then to NJ, if something happens to you, like being caught in traffic, that you have to miss the flight from Bahrain to Dubai, even if you get on another flight to dubai to catch your connecting flight to NJ, you are not allowed to board unless you pay substantial amount of money to Emirates. This does not make any sense at all. Besides the Emirates agents in both Bahrain and Dubai airports are so unprofessional and unwilling to help. They even pointed figures to female passenger. Next time you have to choose an airline, better avoid Emirates. You will be glad that you did.

I lost m bag during my trip from DUBAI to Burg Al Arab (ALEXANDRIA) on 2/9/2007, i submitted a claim on arrival but they found no trace on the bag... I'm now back to dubai & it's not found yet... 16/9/2007... I have sent a Baggage Inventory Form to Emirates Baggage Service & no reply from their side & their phones are always BUSY!!!