Dear collage from Emirates,

I have problem with my air trip because the Flight from Dubai to Peking was cancelled.

My Booking reservation number: 3NZO2J
2 person Ms. Jiehan Li and Mr Yan Xue


according to the plan it travel on 29 March 2009 11:00 from Dubai to Peking, BUT your company cancelled the Flight WITHOUT any information!
I just got this information yesterday and it is of course a big trouble for us!

pls check if We could change our trip to another earlier plane for free, pls note that on Monday 30. 2009 arrive at Peking is unacceptable!
we could fly from duesseldorf or frankfurt, on 27 or 28 March 2009.
by the way, pls info us what can we do in the nearly 24 hour in Dubai airport (e.g. Hotel, Food, Coupon?)


thanks for reading and pls answer as soon as possible.

I have not recieved a reply and I send one last week and 3 times before. I had a complaint about reissuing my ticket of Emirates Airlines. I am Hussain HIrjee hoping for a reply.

To whom it may concern,
My name is Joe Tabone and a year ago my wife had to return to her native Philippines regarding some paperwork on a house thereat she purchased a few years before.Before leaving she consulted a lawyer in the Philippines regarding this matter and he informed her that this problem would be resolved in about a year.Therefore I purchased her and my infant daughter both a 1 year ticket so while the issue regarding the residence be resolved she could also enjoy her parents as well besides seeing our baby daughter also.Recently she informed me that the house matter will take a few more weeks and she will have to miss her flight due to this matter.Therefore on receiving this information I proceeded to my Emirates office where the tickets were purchased to se if the flight could be extended at an extra cost.When told that I could not extend after a year I asked for a refund since the flight will no be used and since my wife has to stay a bit longer. This appeal was also denied even though Emirates has an area in their website where you can request for a refund of your electronic ticket ( My wifes and daughters return tickets are electronic tickets and the booking was done online at the travel agency).I paid for ticket expenses in cash and recently I was informed by the agency that my daughter who just turned two years of age was no longer considered a child by Emirates but now a infant and I was requested to pay a extra fare due to her age.
My wife has always used Emirates in her travels to the Philippines and always had words of praise for their service but this matter now has left us with doubts now.My wife Enonima Tabone electronic ticket no. 1762110250270 and my daughters Beyonce Anne Tabone 1762110254234 are not going to be used so why is it so difficult to extend or give a voucher so with an extra payment the flight can be used so they can return home.My wi and daughter were due home with flight EK 335 E 15 FEB 09 7 MNLDXB HK1 00:20 05:20 then board flight EK 107 E 15FEB 09 7 DXBMLA HK1 08:15 13:20.I surely hope some sort of compensation could be worked out. Please feel free to contact me on [email protected] I also want to thank you for taking time and consideration in reading this appeal and hpoe for a positive reply from your end so until I hear from you Thank you and take care.

Mr.Joseph Tabone

I was travelling from New York-JFK to Chennai via Dubai, with 2 checked-in's and one carry-on on Dec 27, 2008. At Dubai (there the date was Dec 29, 2008), the crew asked me to hand over the carry-on and collect it when I board off at Chennai. The crew said there was no space, but they did not even try to see whether the carry-on could be put into over cabin. Moreover, it was a regular sized pullman with allowed dimensions for carry-on. In there, I had a laptop and some clothes. The crew tied a tag to it and handed the half of the tag for identification. I was under impression that the the pullman would be kept in some closet within the cabin, and would be kept at the exit when I borad off. For a disappointment, I did not see any of the baggages outside nor my pullman when I exited. I asked about my pullman, and I was told that it was checked-in and I would collect at baggage claim. I collected my pullman along with my other check-in luggages and went home. When I opened my pullman, I did not see my laptop. But, the power cord for the laptop was still there. I rushed back to the airport. I was back at the Emirates airport office within 2 hours. I told them that the laptop was missing, showed them the power cord too, and explained them it was a carry-on, and I was asked to handover to the crew before boarding at Dubai. I was asked to write a complaint, which I did. I was told that I would be contacted in 2 weeks. But no, they did not contact me. I had called them after 2 weeks to see the status of the claim. They did not have an answer, but said, a letter will be sent in next 5 days, they seemed polite, and it seemed like someone else, not these folks who talked over the phone, was looking into the claim. The days passed, no letters, no call. I called them up again, they again said they were sorry for the delay, the claim was still being looked at, and I would be notified in 5 days. I told them that it was my laptop and i need some action, some responsibility shown. They said, this time surely I would get the letter in next 5 days. But nothing again. I called them today (Jan 29, 2009), they said, it was my mistake to bring valuables in checked-in luggage. Come on, I did not check-in the pullman that had laptop in it, but you, Emirates, did. How could I be responsible for that action? What you, Emirates, did, resulted loss of my laptop which is worth USD 900. But they kept denying they could not do anything about it. It was a very bad experience, and it was the first time I flew Emirates. The days to come are going to be very tough for me to digest this.

I would ike to draw to your attention our experience availing the service of emirates during the time that my 7 year old daugther flew back in Manila from Dubai last 3 January 2009.

When we called our daugther during the night time that she was at home in Manila, we just found out that the passport that was handed over to them by the assigned flight or ground steward was not belong to my daughter. Since it was the first time that we avail the service of Emirates in travelling unaccompanied minor, we believe that the airline personnel will take good care of all the things that require from them.

We are so disappointed on the kind of service that the Emirates had.

Yours,

omegasilverblue