I am a Skywards frequent flyer member residing in Bahrain. A week ago I decided to take a short vacation in Muscat, with my wife & 3 year old son.

We booked our return tickets via Skywards online booking, redeeming my reward points.

Our outbound flight from Bahrain to Muscat was uneventful.

However, when we tried to check-in for our return journey we were informed that no reservation existed in our names in the system. We tried to show them the print-out of the booking confirmation that we had received by e-mail, but all to no avail.

Finally we were forced to purchase fresh tickets at cut-throat last minute rates, and wait endlessly in the airport till our next flight which was 8 hours away. All this drama happenned in the wee hours of the morning, from 2.00am - 10.00am. We were two sleep deprived, exhausted adults, accompanied by an exhausted 3 year old toddler.

We are currently trying to get an explanation for this weird incident and get a refund for the money we spent buying extra tickets.

Could someone please tell me who exactly I could address my complaint to, to get fast and responsible action.

Thank You.

Dipu Thomas

1. Arrive in Dubai from Johannesburg on flight EK 763 -16 November 2008
2.Baggage number EK 364510
3. Fly from Dubai to Iraq on flight 603 ( Jupitor)- 17 November 2008

Baggage still missing after numerous e- mails-Somewhere someone dont care.

[email protected]

i would firstly like to know is anything done about the complaints made here on emirates airlines or its just due to emirates airlines being so popular these complains are just ignored.. i would like to know any action taken to improve or be in touch with unsatisfyed customer.. cause if have to file a complain i need to know this or its a waste of my time n urs if its never gonna be taken further ahead

PLEASE READ THIS ONE .NOBODY SHOULD GO THROUGH THIS ORDEAL LIKE ME FOR MISSING THE FLIGHT .

I am supposed to travel from boston to india with american airlines and emirates with connection in heathrow to emirates flight .I missed the flight in Boston and when I went to the airport the american airlines after several requests to the agents at the ticket counter, who were initially rude and refused to help me finally said they will put me through the next flight to london .

But to fly from london to India, I have to call the emirates and change my ticket with them .so I called the emirates customer service from the airport.They said after calling twice that I have to call my travel agent and ask them to change the ticket .I called my travel agent which is vayama travels, who even after telling them that Emirates told me to call them refused to help me and said its not in their hands and I have to call emirates.

So I called emirates again 3rd time and they told me that I should ask the american airlines agent in the airport to call them and then they will make the changes, which I did.
The american airlines agent was very rude and refused to help me initially and I asked to apeak with the supervisor and then she agreed to help me .She called the emirates [4th time to call ]and finally they made changes to my itenary and asked me call next day morning to confirm the ticket .

I called next day morning [5th time]to confirm the ticket and they said they cant help and they dont see the reservation that was made the day before and asked me to call my travel agent .I called the travel agent and they did not answer my phone .I called the emirates again [6th time ] and they said I have to call their newyork office .I called the newyork emirates call center [ 7th time ] and again the person who answered me said I have to call the travel agent and not them .so I called the travel agent Vayama, which went to the answering service though its 9.30 am central time.

So I called the emirates again [8th time ], who with out even listenning to me refused to help me .I am almost in tears with their behaviour and I asked why they are changing their information every time and what is the use of me making the american airlines agent speak with them the day before and what about the booking the agent who spoke with the AA agent made.She told that, there are no records with them, that they spoke with the AA agent .I said I will bring the proof that t, they spoke with AA agent before and finally she kept me on hold for a while and came back and said ahe is able to find the reservation and asked me to pay 250 dollors penality for the change of reservation and gave me the ticket.
I hope no body has to go through this hell anytime and the emirates call center agents except for the 2 are very rude from the beginning and refused to answer or make any effort to help me .I dont know where and whom I should complain so that they can improve their service and dont bother others like me next time.

I have travelled by your airlines on 31.10.2008 from Kolkata, India to Muscat, Oman via Dubai. My flight no was EK 571 Y and EK 6478 Y respectively.
Complain no 1:- The EDT of EK 6478 was scheduled in the ticket as 1855 from Dubai. But without prior information it has been delayed to 2010 and merged with WY 0612. When I have asked at Transfer Desk B and C at Dubai international airport about EK6478, the personnel has told that they don't know about the flight name. Ultimately at 1700 hrs the display board shown that the timing of EK 6478 is 2010 hrs. This is the service of Emirates airlines!!!
Complain no 2:-
Though I have purchased the ticket of EK6478, I have got the boarding pass of WY 0612 at Dubai International airport. When I have reached at Muscat airport I have come to know that my baggage is still at Dubai airport. I have reached Dubai at 1300 hrs and left for Muscat at 2010 hrs. In this huge gap Emirates cann't communicate with Oman air for luggage transfer!!!
Ultimately I had lodged the Property Irregularity Report at Muscat Airport on 31.10.2008 at 1746 GMT. But till now I have not received any information about my baggage. Is this a good service from Emirates airlines?????????????
What I have to do to get back my Luggage?