I was traveling from Kolkata to Doha via Dubai on 30th August 2008 by EK 549 & EK 847, and I had a most harrowing experience with Emirates Airlines. After having cleared a 'blue & black' color combination 'shoulder-slung' type sports kit bag for cabin baggage by the 'check-in' counter official, the 'boarding gate' official declined to allow it to be taken in the cabin and so, finally transferred it to the 'booked baggage' section, to be transported in aircraft baggage hold.

However, on arrival at Doha airport, I discovered that the said bag had gone missing somewhere in Kolkata airport or in transit in Dubai airport. On inquiry with the Qatar Aviation Services officials at Doha airport they said that such an event has happened because the 'boarding gate' official had not tagged the baggage properly. They are trying to locate the missing baggage under File Ref : DOHEK51848.

If the same cannot be traced, I demand full monetary compensation claim from Emirates Airlines!

I started my travel from Dubai to Ahmedabad, flight date : 25 Feb 2008 but when I was arrived on 26 Feb 2008 & waited 3 hrs for my bags but did not received my Baggage then the staff on duty ask me to fill one form called (PIR) Property Irregularity Report (PIR) for checked baggage. After that they ask me to stay for a day in a Hotel & buy whatever I need as I was not having my baggage also they promised me to Reimbursement whole amount which i spent. I missed my next day flight from Ahmedabad to Jaipur because of Baggage on top when I received my baggage & I have given all the bill in order to reimburse, they refused.

I would also like to mention I am a frequent flyer in First class & business class flights of emirates, my skyward no. is EK129819550

My Ticket no. 1764654356914 (Class of travel J)
No. Of baggage : 2
Bag Tag No EK063855 / 54

They also gave me one telephone number to contact for Reimbursement i.e 0091 79 22858021 between 10 to 5pm, I did but they refused.

I need my amount should be reimburse to me as this was promise made to me at airport.

Please do the needful.

Thanks
Mohan Gurnani
00971505528387

Quality of Emirates is all a MYTH. Emirates is one of the BEST of WORST airlines of the world.
Traveling with kids and the treatment and service were of the type of service you expect behind a MacDonald's counter. No care or concern for any of my requests. Kids next to my seat in the economy class were treated as business class. Upon my asking, the BUSBOY's (based on my experiences and the cheap level of service, this is what they deserve to be called) response, oh we are out... I asked why were they treated and provided differently... oh we are out of stock!!! I had brought a kids stroller that they authorize to bring on-board, on both trips from London to Karachi and back, they were forced to be checked-in, no other means of stroller-type service was provided, they knew I am traveling with two kids (one infant). Three hours of layover left me carrying the 3 carry-on pieces and holding the infant. The Emirates person at the counter in Dubai for filght Dubai-Karachi, intentionally without informing me changed my seats from front (where a bissonnette can be placed), which were already confirmed at the counter in Karachi, to elsewhere where no bissonnette can be placed. On-board I got furious of this and all your so called representatives had to say was... oh we can't do anything!!! Take it from a Mom of 2, making the biggest mistake to fly EMIRATES. It only makes you believe that the level of trash service is reflective of people and culture of the Emirates that are there to so called 'serve'. I have lived there also. I am thinking of filing a discrimination lawsuit. Everyone I meet from today on... will be hearing my experiences flying with the crappy Emirates.

Bottomline: you pay more for your ticket to deal with their utter DISCRIMINATION, DISREGARD and DISRESPECT.

Dear Sir,
I am Syed Mujahid Hussain Shah from Pakistan and with great regret in writing to seeking help in regards of my lost baggage (AHLDXBEK959491) during my flight journey on board the country notable airline EMIRATES AIRLINE flight EK607 from Karachi to Dubai on 6th April 2008.For your kind information, I have lodged a report to the concern airliner customer service and senior claim assistant in charged (Asilya Mukhidinova) in regards of this matter and they promised to deliver my baggage to me at the soonest possible but yet still I did not receive my baggage nor any good response from them till today. The items inside my baggage are camera, watch, cloths, documents and Hepatitis B medicine made in South Africa (worth AED35000) which I very much need to stay alive, therefore my total claim for this baggage is AED47000. Your urgent attention to this matter will much oblige and I can be contacted at my mobile number 00971505066493. Thank you.

From: [email protected]
To: [email protected]
CC: [email protected]
Subject: Complain Against Emirates' Most Terrible Customer Service & Consequential Severe Damage
Date: Thu, 1 May 2008 16:15:04 -0400

IMMEDIATE ATTENTION PLEASE !!

Dear Mr. Mostafa Karam:
Vice President Of Emirates Customer Affairs & Service Audits.

Ref: Complain Against Emirates' Most Terrible Customer Service & Consequential Severe
Damage !!

This refers to my 'appended below Memo' made to Emirates, New York, USA, on 4/28/08 and 4/29/08 (at [email protected]) consecutively and repeatedly--preceded by my long telephone discussions with Emirates two Passenger Fare & Services Agents (one was Ms. Trushali) on 4/23/08 at around 11: 00 AM.

The said self-explanatory Memo should reveal my deepest frustrations, rejections, and more importantly the consequential damage caused to me exclusively because of horrendous Emirates Customer Service at its New York (USA) Office. Please be recorded that I had the experience of modest frustrations with Emirates New York over that last few years. I am compelled to bring it up with your excellence because of the irreparable damaged caused to me following Emirates absolute disregard to my concerns.

Hence, I am decided to take it up to the highest level, even at the International Air Services Complain Board, if so called for.

I would look forward to having my Grievances properly and immediately addressed by your good office.

Thanking you in anticipation,

Sincerely,

Syed R Alom
117 Lantern Way,
Carrboro, North Carolina,
NC 27510-2478
USA
E-mail: [email protected]

CC: (i) Victory Travels Limited, Dhaka, Bangladesh
Attn: Mr. Shafiqul Alam (Marketing Manager)

(ii) Manager/Director, Emirates New York Office, USA.
_____________________________________________________________________________

ATTACHMENT: Memo E-mailed to Emirates, New York, USA


MOST IMMEDIATE !!

TO WHOM IT MAY CONCERN:


I am, Alom/SyedRafiqulMr, writing this MEMO with deep frustrations and despondence. I have one-yr. valid Emirates Return-Ticket for the Journey: Dhaka/Bangladesh to RDU/USA and RDU/USA to Dhaka/Bangladesh. I have been traveling with Emirates on such arrangement since 2000, while I had to take an irritating process of 'Revalidation' from Emirates NY Office prior to my each return journey from USA. However, my Dhaka Travel Agent has issued 'Electronic Ticket' this year so as to skip that process.

While rescheduling my return journey, I contacted the Emirates Passenger Fare & Services of New York on 4/23/08 at 11:00 AM over telephone. Following a long hassle, I succeeded in making my case clear to the Agent Ms. Trushali. She was both receptive as well as understandable as to my two immediate concerns: (i) Cancellation of my tentative journey from RDU/Raleigh on 4/28/08; and (ii) Rescheduling my return flight at the earliest. Ms. Trushali assured me of my upcoming flight cancellation and promised me to update by return email about rescheduling the return journey upon confirming some specific queries with the Emirates/Dhaka right away.

Ms. Trushali has my both E-mail address and Telephone number. But, I have no feed-back from her as to date. Indeed, i am tired of such customer relation of Emirates !!

The following are the major highlights of my Electronic Ticket:

Passenger Name: ALOM/SYEDRAFIQULMR
Date of Purchase and Place: 08OCT07 42380424 BD
1760/DACMO ABC-AIR LIMITED/DHAKA
Ticket No: 0 176 2107062673 6 (NOT VALID AFTER 11OCT/08)
Terms: NON END/RERT/VLD ON EK/AA ONLY
Itinerary: DAC-DXB 585Y-LGW EK 011Y-RDU-AA174Y ON 12OCT/07
RDU-AA174Y TO LHR ON 28APR/08 TO DXB-EK002Y ON 29APR/08
TO DAC-EK 582Y ON 30APR/08 ** RETURN JOURNEY **
Travel Agent: Victory Travel, Dhaka, Bangladesh

I would DEFINITELY expect Emirates to attend my concern forthwith.

Syed R Alom
117 Lantern Way,
Carrboro, NC 27510,
E-mail: [email protected]
Tele: (919) 960-4930


Conluding Remark:
Despite my repeated and consecutive approaches to the Emirates Customer Affairs and Audit through E-mails,
I am left stranded and so remaining uncertain about my immediate arrival in Dhaka, Bangladesh. I have a valid electronic return ticket issued by the Emirates, and I have a time-bound compelling business priority in Dhaka. Notwithstanding that, I have no reply from either Emirates New York/USA or Emirates Dubai Customer Affairs till date. Of more humiliation, I just received a message from Emirates, Dubai, that they are closed !!