This complaint is against the head of the recruitment team of emirates airlines who often advertise on their website about different positions open, this particular incident happened with me I was called for an interview to dubai after passing the interview session I could still not make what was the reason for me not being selected, all said and done they tell us to do a ppt ppst & during this process they study the trade secrets of other corporates around the world in form the candidates they call for the interview, this is very dirty & cunning way to study the practices other organizations follow this has happened to lot of candidates who fly to dubai to give an interview from india. The fact is they have already selected the concerned people for the post within their circle this advertisement on the website is just an eyewash, the concerned person in the emirates airlines should take notice of this serious malpractices before a serious action is initiated by the concerned authority against this airline the person to question here is one Mr BRUCE T. who is always on the interviewing panel I wonder whether he is qualified to interview people or just there to study the practices of other organizations through these candidates.

I traveled from Thailand to Dubai on July 26th, on a holiday of a lifetime! As in I mean, I spent well, as a one off to 'splash out', savings used tec. Myself and my partner arrived in Dubai early am, to chaos when it came to luggage retrieval. Our flight from Bangkok was showing anywhere on any info boards in baggage reclaim. Being on an expensive holiday with Twohigs and considering the excellent service we received at Amsterdam, Bankok and Ciang Mai airports, I remembered coming to Dubai airport, a long, long walk, and someone with my name, telling me, my tour guide would meet me at arrivals , giving me a mad map of the airport!!!

Anyway, carusel kept going, buggies being discarded to one side, wheelchairs, suitcases??? I thought MAD?? This is not right, asked a female in an emirate uniform twice, still have her name in my head, was their a delay or a problem with luggage coming through, she told me it could take up to 6 hrs!!! Anyway, my partner, far more patient then me, ws now getting a little fed up, we had checked oot from our hotel in Chiang Mai 24 hrs earlier and really needed a freshen up, met another guy from Australia whose suitcase hadn't turned up either.

Went to BAGGAGE RELAIM EMIRATE OFFICE AT ARRIVAL!!! What a queue, what a system!! No system at all!!! Eventually some very "FRIENDLY' female EMIRATE AIRLINE member of staff, asked my partner in front of my, to tell his lady friend to 'calm down!!! I was only asking how long more after 4 hrs waiting , I was in Dubai for 3 nights and I had paid well for the same, 1st night flying, didn't want 2nd at airport.

With agreeable, ny partner reluctantly put in claim for lost luggage with same emitare desk and we left to enjoy hol. Needless to say, the fab Jumeriah and no luggage, gud luck, the few days were ruins.

My mates suitcase was returned to the hotel later on the same day of our arrival, but despite re assurance from airline staff, hotel staff and emirate airline staff, I am now lost. My suitacse with all, souvenirs, memoirs, whatever from Thailand, my HOLIDAY of a lifetime is??? Money will never replace it! I had personal insurance for the trip, they are waiting for a letter of confirmation from Emitare Airlines for a wk now, by email!!! in order to process my claim.

I will never be compensated for what i had in my suitcase but MAd that I have had to call Emirate Airline Baggage Service 00971 4 2133233!!! I know he number off by heart, I have rang this number 18 times in the last wk!! Still I have no letter for my insurance company! And my belongings and purchases, gifts, souvenirs are??? Lost!!

On August 4th I arrived with my child, a close friend and her child at the airport in Dubai over 2 hours in advance of our ticketed and confirmed flight to Dar Es Salaam, which departed from Dubai at 10:00 a.m. At 8:30 a.m. I alerted a member of the airline staff that the line was moving very slowly for check-in due to the fact that the luggage conveyor belts were not functioning. I was told to stay in line, there would be plenty of time. By 9:20 a.m. I was becoming alarmed, and approached the desk where I was told that the flight was closed and that we were too late to board the airline.

Great effort was made on the part of the airline staff to try to blame us for having been stranded because they did not wish to take responsibility for what had occurred. The staff person who told me to get back on line stood by shame-faced as all this went on; willing giving me his name but saying nothing else. We were forced to stay in Dubai an extra day and only after a fellow passenger (a tall male - we were all woman) forced the issue and after standing around at the airport for 5 hours - did the airline agree to put us up for the night promising to fly us out the next morning on the same flight. When we arrived at the airport - this time 3 hours in advance of our flight we were told that the flight was fully booked and that the airline would fly us Nairobi - right continent - wrong country!!! There we could connect to a flight to Dar El Salaam that would arrive after our connecting flight to Arusha had already left and we would miss our Safari - books months ahead of time.

To the credit of the Emirates staff on board the Nairobi flight - who were mortified by the way their own airline had treated us - we were given help on the ground in Nairobi and flew out standby on two separate flight on another airline to Arusha. By then we had been traveling from 7 a.m. to midnight.

The most distressing part of dealing with the ground staff in Dubai was the lying and attempting to make all of this our problem when the flights were clearly overbooked!!!

S. Silas
Brooklyn, New York

Dear Sir/Madam,
Let me introduce myself, my name is Vivek and i was travelling in the Emirates Airlines starting from Trivandrum(India) via Dubai to Milan Malpensa Airport last sunday 2nd September 2007. I had 3 pieces of luggage - (a)my laptop which i took as hand luggage inside the Aircraft and (b)my small bag and (c) My suitcase the two of which i checked in at Trivandrum itself. On my arrival at Milan Malpensa airport at around 12:45 PM i went to the Conveyor for retrieving the luggages. I waited over there for a long time(almost 2hrs) and then another 2 hrs for lodging the complaint in your emirates counter- only my small bag came and not my suitcase.Although i got my Luggage back on 4-Sep-2007, I was put in a very difficult situation because i have been suffering from food poisoning and my medicine was inside the suitcase which did not come - On top of all that my company which is based in Bergamo had sent a taxi to pick me up also left when i came out after making the complaint and i was short of money at that time and some how i managed to reach Bergamo safely. I also had some important official documents, clothes inside the missing luggage. This was a very frustrating and unfortunate incident which indicates the lousy attitude of Emirates for the valuable time and safety of the passengers.
My skywards number is EK 198 942 262
Missing Bag Id AI 726144
This will be the last time i will be flying with emirates.

Vivek Radhakrishnan,
Project Engineer,
CTG SPA,
Bergamo, Italy
Phone :- 0039 3388165052

Emirates Customer Services
Gloucester Park
95 Cromwell Road
LONDON
SW7 4DL
Dear Sirs
Flight EK407, Melbourne to Dubai, 17th June 2007
Skvwards Membership Number 136771821

I refer to my recent flight with you as detailed above and hereby would like to make a formal complaint. Both I and my 5 year old son ordered a diabetic meal and a short time after take off we received a chicken dish for our first meal. My son fell asleep not long afterwards and a few hours later I began to feel sick which followed by stomach cramps and a severe headache. I had several visits to the toilet where I was physically sick. My son woke up and asked to go to the toilet and while we were waiting my son had to be sick in my hands and then in the toilet wc. My son fell asleep again and I continued to be violently sick for the remainder of the journey.

I advised cabin crew that I suspected there was something wrong with our chicken meal as we had not ate anything else other than cereal for breakfast that morning. She advised that all other passengers were ok but I advised her that we had diabetic meals. The stewardess then asked if I would like any paracetamol which I refused at that time. Shortly before landing my son woke up and breakfast was being served. I refused breakfast but my son said he would like something. On opening his breakfast he only wanted to eat the "fresh" fruit. I noticed something was not quite right with it and asked the passenger sitting in the seat beside us (16F) if he thought it was mould on the fruit to which he agreed and I immediately made my way to the cabin crew area. I saw a different member of the crew at this point who looked at the fruit and said that she would need to report it. I told her of the whole ordeal from Melbourne and she took details in writing. Back at my seat I asked another member of crew for some paracetamol as my headache had not gone away. When the captain announced fasten seatbelts for landing, my son once again was violently sick in his seat. Obviously there was nothing I could do to clean it up at that point but as soon as we were taxiing I ran to be cabin crew for assistance who gave me two trays of wipes and towels. I cleaned my son up as best I could and we waited until all passengers were off the plane. The senior member of cabin crew advised that he had arranged for ground staff to escort us to the doctor and then on to our next flight. He had also advised that he would inform our next flight (EK025) of our ordeal and that they would take special care of us both.

Ground staff did collect us at the plane and we walked to two different areas with NO doctors and then eventually on to the medical centre. At the medical centre the doctor advised that it was his opinion that we both had food poisoning and gave us an injection. He also insisted on doing an ECG due to my past medical history but mainly because my blood pressure was high. This all took some time and we did not get out of the medical centre until 07.48 and our next flight was due to depart at 07.50. The doctor advised that the flight would be held for us, pointed in the direction of gate 33 and left us at the bottom of the lift at gate 15. There was no ground staff or car to escort us to the plane and I was particularly worried about the time and distance to get to the next gate. This obviously did not help my already high blood pressure! On arriving on the plane none of the cabin crew was aware of our previous flight ordeal. Although this flight was better than the first, I would like to make you aware that diabetics need preparation time before meals in order to take blood sugar levels and injections. Prior notice is required in order to eat a "hot" meal and frequently this is not the case when flying as staff are not educated enough on diabetes. I am sure you will agree that the main issues here are:-

1. Food poisoning:

As if it was not bad enough to be poisoned the first time, my son received mouldy food a second time!

2. Abandoned:

I am of the opinion that the cabin crew basically told me what I wanted to hear to get us off their plane and out of their hands.

3. Communication

There was no communication between the first set of cabin crew and next - not one member of the second cabin crew were aware of our situation at all.

I am extremely disappointed with Emirates regarding this whole situation and look forward to hearing from you before my return flight ong July 2007.

Yours faithfully --*
Samuel McAloon

And the reply letter

Dear Mr McAloon,

Thank you for your letter regarding your recent experience with Emirates. I was sorry to learn you were unwell during the flight from Melbourne to Dubai, and whilst you feel you and your son had food poisoning, we have not received any adverse comments concerning the food served on board our flight that day from other passengers eating chicken and/or diabetic meals. Our medical section has advised that your condition may have been affected by other meals consumed before your flight or by other factors. Our in-flight meals are prepared in a batch production method and our caterers apply very stringent hygiene control checks in their meal preparation processes. Food poisoning, therefore, from such a meal production method would generally affect a large number of people who had consumed the same food on a flight. As indicated earlier, except for yourself, no other passengers have complained about feeling unwell after having consumed our in-flight meal on board this flight.

I have been in contact with our office in Dubai, and the report they were able to obtain from the Medical
Centre reflects that you were diagnosed with gastroenteritis, and therefore it would appear you and your son had a stomach bug.

Our Cabin Crew have made a report from this flight, showing that you did not bring you and your son's
illness to their attention during the flight, until your son regrettably found some mould on a piece of fruit
provided for his breakfast, and I would like to offer my sincere apologies if this caused him any distress.

I would like to assure you that this is an isolated incident and not indicative of the usual standard of service provided by Emirates, and I was pleased that you son accepted the alternative which was offered.
The International Airline of the United Arab Emirates
Gloucester Park, 95 Cromwell Road, London SW7 4DL Management Tel: 02078080033, Fax: 020 7808 0061 Finance & Admin Tel: 020 7808 0022, Fax: 020 7808 0034
Reservations Tel: 0870 243 2222, Fax: 01625 445262 Ticket Office Tel: 020 7808 0088, Fax: 020 7808 0090 Sales Tel: 020 7808 0055, Fax: 020 7808 0061
Personnel Tel: 020 7808 0044, Fax: 020 7808 0005 Customer Affairs Tel: 020 7808 0007, Fax: 020 7808 0039 Web Site: http://www.emirates.com/ Emirates

However, I am sorry you felt abandoned after your flight from Melbourne, but our staff are unable to wait at thc Medical Centre with passengers, but I can assure you that if there had been any problems, and you were unable to travel on your next flight, the staff at the Medical Centre would have notified Emirates, so alternative arrangements could be made.

I am truly sorry you have found cause for complaint Mr McAloon, and I do hope that your return flights were enjoyable, that this unfortunate experience will not deter you from traveling with Emirates in the future.

Yours sincerely
Mandy Edminson
Customcr A ffai rs
The International