I would like advice a Kelly McKnight now ages 39 was a steward with Emirates when she was 30 for 5 years in Dubai and has since arrived back in Australia and is now with our company. Kelly has told us of a very violent episode where she attacked and hurt a fellow worker in the Emirates House provided in Dubai during her stay four years ago. Kelly has a problem with alcohol and becomes extremely hostile and violent of which now she is behaving like this at our company and she has glassed her current husband in the neck and broken his fingers from violence. He does not complain to the police as her behaviour is of great concern to our current company. Can you please let me know further information of the incident with the woman from emirates. Are police still looking for her and should the police here be notified of these violent incidences. She is making violent threats to people within our company and we are just gathering information on her to bring it to the attention of the police here in Surfers Paradise Australia Thanking you for your prompt reply. Collette Salem

Hi,
This is Sudarshan Tinguria writing this mail because I had a very bad experience flying by EMIRATES on sector Sanfrancisko - dubai - hyderabad.

I travelled on date 23may 2010 from SFO-DXB, seat number: 48K TIME 16:45.

The incident happend in SFO airport.
Actually I did online checkine.
IN SFO AIRPORT,
I approached online checkine counter .
The girl named JESSICA was allocated to that counter.
While removing the I-94 page from my passport she torn the page of my passport.
It was not not at all the simple mistake.
The way she handelled my passport clearly indicated her carelessness while work.
The I-94 page was stappelled to the passport.
Instead of removing the pin, she forcefully pulled the page of the passport to which the I-94 document was attached and she torn the passport page. The way she did this was the same way when we tear some useless paper. So she treated my passport as a dustbin material. And the worst part of it, instead of accepting the mistake she was trying to hide it.
I immediatly reported her manager, Mr. JON LANTIN and explained him the whole story and asked his help and HE SAID that he will send the mail to hyderabad desk for the compensation in lieu of the cost of my new passport and the inconveniece which I will face now to make a new passport and he suggested me to board the flight and promised me that he will definetly coordinate with hyderabad emirates office as soon as the flight departs but then also I asked him the letter as a proof to show hyderabad office and he wrote the letter on plain paper which is attached to this mail. I agreed and I boarded the flight EK226.

Then I reached dubai.

By flight EK524, SEAT 21B, I reached HYDERABAD on 25 may2010 at 3:00 O CLOCK.
Anyhow I managed to approach EMIRATES staff at HYD.
I spoke to mr. VINAY DABRAI (supervisor) ID NUMBER : 586655 and described him the whole incident.He said that they did not got any mail and he said that your case is taken very casually by SFO staff and they cannot do anything. He did not take any action. After I asked, he got convinced to send a mail to SFO asking for their clarification and to inform me about he same. But this is also not yet done.

Now, I am mailing you hoping that my complaint will be taken care of and I will be given compensation and a letter from your side to stating that my passport got damaged because of this incident and that Girl named JASSICA should be held responsible for her careless style of doing her job and handling my passport like a waste piece of paper and take action against her as per your company procedure.

NOTE: PASSPORT IS A VERY IMPORTANT DOCUMENT AND HAS GOT VERY VERY HIGH IMPORTANCE SO SHOULD BE HANDELED VERY CAREFULLY.
I WAS AMONG THOSE PASSENGERS WHO ALWAYS RESPECTED EMIRATES AIRWAYS AND WAS A BIG FAN OF IT. BUT THE WAY I WAS TREATED AND FOOLED BY YOUR STAFF HAS BROKEN MY FAITH TOWARDS AIRLINE.

NOW, YOU ARE THE ONE WHO CAN GIVE ME JUSTICE.

HOPING YOUR REPLY VERY SOON

REGARDS,
SUDARSHAN TINGURIA
[email protected]

I was travelling to the US with my 7month old baby for the first time alone. I needed the cabin crew's help while preparing my baby's milk and food since he couldn't sit on his own and was too cranky maybe cause he was on flight for the first time. To my surprise none would answer the call but my co-passengers were kind and more humane. Again when I asked one of the flight attendents who was serving juice to fill my babies feeding bottle with some juice he said it was "quite unprofessional" to do so and hence he wouldn't fill it up. Gosh! What are they for? What's their duty? At another instance when I asked him to serve me meals after about 15mins he said he couldn't and that he would serve sandwich that too only after 2-3hrs. Racial discrimination was visible enough for I saw him serve the passengers next to me exactly after 15mins. The same crew member refused to help me with my cabin bag when i couldn't hold onto it with my baby trying to jump off my arms . Someone has to do something about that guy.
Flight details :
EK 201 DBX - JFK.
DOJ : 22 april 2010.
Time : 8.30am local time.
Seat : 23D
Zone : G

Hope no mother travelling alone with an infant finds such inhumane unfit cabin crew. Such people do need to be punished for it's their duty to serve...at least humanitarian consideration must exist.

The attitudes of flight Attendants Sri Lankan mostly, on board Emirates EK 818 from RUH to DXB 27th March 2010 and EK 651 from CMB to DXB on the 13th of April 2010. The former wouldn't serve my 10yr old son a glass of juice or water saying it was a short flight, whereas I saw her serve many passengers around me with alcoholic beverages. Maybe they got priority based on skin colour??? They were westerners no doubt.

The later when requsted for a blanket and pillow asked me to check an empty seat and get it. Which I did because I needed them. Would she have done the same had I altered my skin colour and had a ""western face"" I wonder? And the former crew member was Sri Lankan, her name Anu.

I flew Emirates after a decade and sad to say the service lacks the quality it had back then. It was worthwhile to call it an award winning airline because it was back then. Now it leaves much to be desired.

That was to be my last flight with Emirates, Qatar Air keeps it's name to the hilt as a 5 star air line, where the crew serve you with dedication, good PR, and care irrespective of cast, creed, and origin. Maybe Emirates Staff should take a leaf or two from Qater Air, because after reading the numerous types of complaints on Emirates I feel they need to change, and change quickly, or it could be the beginning of the end of the mighty Emirates.

Safra Rahman.

I write a letter to brought up my nightmare experienced with emirates airline bound dubai to bahrain March 23, 16:30 flight # EK 839, It was a horrible experienced which i never thought it would happen. An incident which made me and my entire family and friends discourage not to fly with emirates anymore due to the arrogant crew named Mowarat Lumisal and Mohammad Abdulla it was the time when they served the meal and by nowhere they just past me and instead they gave the front passenger as well as at my back passenger, at first i didn't react and just waited for a couple of minutes thinking they might come back to serve my meal, until one crew offered me an after meal coffee named, Vere Perrils. I got surprised since how i can have an after meal drink since i didn't have my meal yet nor cups or tray... NOTHING at all... I told Ms. Vere about what happened and she called up the attention of these 2 crew, and they made an excuses and very arrogant way of saying it's not thier fault and answering to me back instead of accepting the fact that they just pass me and not even bothered to ask me for a drink or meal. Very unacceptable behaviour for a crew belong to a so-called five star airlines? The 2 crew, MOwarat Lumisal and Mohammad Abdulla was keep on defending thier selves and saying i was sleeping, meaning they notice me but yet not even bothered to check if im already awake (if that time iwas really sleeping, but I didn't sleep for a short distant flight is no reason to take a nap. It was unacceptable, in a long run of my complaint ended with no apology and no actions taken from the supervisor or head in-charge of the flight, I want to come-up in the public and announce of what experienced i had with emirates airlines and this Mohammad he said if i complain i will go ahead and he don't care...