Respected management,
I had been to sheikh zayed road branch three days ago. I met manager Mrs amal regarding reschdule my personal loan. the manager is very good lady she explained me very nicely and she told me to go and see Mr noman but he was not understanding about this matter and he is not talking proper way and he is screaming and he is talking very cheaply, at least he should know how to talk to customer, since i am not a bad one, i am very dissapointed as i expected minimum point of respect from your customer service officers. Hope you wil look in to the matter and give me a justification. I suggest Mr noman needs very good training in dealing with customers.
Many times i met Mr sunil he is very respectable person he always helps people in proper way. He brought me into this bank.
Thanking you
Nagraj Gurrala
0507750086

i took an emirates flight from newcastle to india via dubai on the 6th march 2010.i reached the airport abt 3 hrs before check in as adviced.since i was leaving the Uk for good and coming to india, i had quite a lot of luggage.anyways i was told tht my baggage was overweight n i either needed to trash some of it pay for it.also as per normal flight rules which allow 7-8 kgs hand baggage and the laptop bag is extra.Now these people at the airport told me that...NO ..emirates had changed the rules and its just ONE hand baggae and wht u put in it laptop or clothes or whatever it can be only 7kgs in total.now that created a HUGE problem for me coz most of the flights...infact all that i have travlled on so far(and i have travlled on many) allow 7-8 kgs + a laptop bag, but the lady at check in kept insisting that no emirates and cahnged the rules and it was what she was telling me.I had a open return ticket for emirates and since i had travlled from india to Uk only 6 months back and i had carried a laptop bag and 7 kgs per person of handbaggage i had to ask her when they cahnged the rules to which the answer was 2-1/2 yrs back. At that point it seemed very clear that all emirates was trying to do was make money from me by charging a whopping 25£ /kg and trying to make up for its looses in this day of recession.
anyways till this point things were still bearable and i managed to literally trash tonnes of my stuff at the airport.but these people were so so uncoperative that werent even letting 0.5-0.75kg go by.all this trashing, packing reweighing time n again took us loads of time and it was almost 12:20 by the time we got our boarding passes with all check in and hand bag weight isssues being cleared off.and we were just proceeding straightaway for the boarding gates when they started announcing our names asking us to baord asap.this wasnt the first time i had taken a flight and me n my husband were walking as fast as we could.but then an emirates person met with with us ..almost like an escort but a very rude one.there was still time for the flight to take off and i do agree that all this dealy was our fault but even then taht doesnt give any place to rudeness..coz the person literally told us 'I DONT WANT U GUYS TO WALK ...RUN!...no PLEASE NUTHIN'...i did to try to run but with the heels n the handbad n everything its not the easiest of runs from gate no. 11 to gate no 25.but the guy irrespective of the situation kept insisiting run..there isnt time to walk...
and then when we finally reached the gate the emirates person there literally shouted at my husband...that we r gonna offboard you from the flight...and i quote " I DEMAND AN EXPLANATION FOR THE DELAY"...please note "demand and not want or request"...what kind of customer service is that...and the guy went on to say that we want to weigh your hand baggages again...and this time on a normal scale and it showed a diff of 1.5-1.75 kgs again...when the lady at the check in had weighed them they were exactly accordind to specs nd weight limits so what gaurentee did i have that their analogue weighing scale didnt have an error but the 4-5 of them were so loud n rude n kept insisting that u either reduce your baggage in 3mins or they would take off ur luggage and take the flight without us...but i had important reasons to come back to india and cdnt have missed the flight i gave them the money ...and and just boarded ...just to see that more than half the flight was going empty so it was like that that extra 1.5 kgs wd've put an extra burden on the flight...so emirtaes needs to learn not to stick to the rules in the book likea parrot and that to co-opertae with the customer if and when possible and give certain leavage according to the situation ...anyways but in all this episode the way i was treated in the last bit...the tone and the language that they used were so loud n rude and literally felt like an act of racism...these emirates officials wdnt have talked like that to a brit or american...but they take it as their right to talk to us as if they still rule our country.well news is ...that those days are long gone by and I'm not gonna accept this or let this go by...if i have to take it to the media or to the court i will...but if these people think that they can treat the customer whatever way they want they are wrong.at no point am i denying that being late due to excess baggage wasn't my fault...but a big part of it was due to the handbaggage rule confusion...but that doesnt give anybody the right to talk to me or my husband or anybody like this.I had paid quite a good amount for that ticket and i will not take any kind of shit from anybody.I think emirates needs to look at the past where the airline industry was a model of customer services to ever other industry...where the flight officials always started and ended sentences with please n thanks.
I'm not letting this issue go by so i want this to be looked into asap nag given an explanation.

I had booked a ticket to the UK to India and back. Since the airline changed the schedule by bringing the departure time of the return leg forward by 90 minutes. I complained that this change though only 90 minutes was inconvenient but emirates failed to uphold my protest. I lost the cancellation fee but I contested the claims in a consumer court. Emirates came with full guns blazing and was quite intimidating and stressful for me but I won the court case.
So my advice is do not just moan about it- challenge it in a court and send them a message that customers are not going to lie low and take any stupidity from emirates

I flew Australia to Lebanon with emirates; I have used them many times but this time was the last.
On all legs of teh journey, I booked my seats online before departure, emirates did not process the seat selection on any of the journey's except for teh home leg, in which my seat was taken by other passengers every time I went to the toilet.
After raising the issue with staff, they did not assist and for 8 hours of a 16 hour trip, I had no seat as those passengers refused to leave my ticketed and paid for seat.

In addition, the staff rammed the trolly's into my arm and head multiple times, without so much of a quick 'sorry'.
If you try to contact them, you will have great difficulty. They are not accountable or transparent, beware of this company their standards are going down hill, fast.

I will never fly them again, even if it means flying around the globe to reach my destination.

Dear Sir / Ma'am,

This has reference to my last business travel I had with Emirates; it was one of the most horrifying experiences ever with any airline i've flown in.

The sector i've flown were Delhi - London - Bahrain - Delhi and my PNR was DL3HXS. Please find below the list of problems i have faced with Emirates in just one trip.

1) After the booking the flight, I was not able to upgrade my flights due to some error in your server and I had to cal the Skywards office in Mumbai every time a change was required. The problem was only with my PNR number as told by the customer representative.

2) While traveling from London - Bahrain in Business class, i expected my luggage to be on-board, whereas, one of my luggage didn't reach Bahrain at night 02.45 and all my hotel transfer papers & bookings were in them. I had to take a taxi and go to the hotel wherein, my pick up & dropped was booked with the hotel. The worst was that the ground staff was unaware about my baggage as the system was not showing anything.

3) Non-arrival of baggage was not enough, I was told by the ground staff that Emirates cannot send your luggage in the hotel and you have to come personally to pick it up from the airport. First I had to buy clothes for that morning from the local shops and then book a taxi to go to the airport and then to work which wasted my half day & money.

4) The grief doesn't end here - After reaching Dubai from Bahrain, we came to know that the flight has been delayed by more than 12 hours and when contacted with the emirates ground staff we were given a form to fill so that emirates office can contact our families and let them know about our well being. It was so ridiculous that being a Business class traveler & silver card holder, we were not offered with any rooms etc at or outside the airport. Later I came to know that because of the few guests yelling at the staff, they were provided with rooms in the Millenium hotel in Dubai whereas I stayed at the airport for 12 hours without any assistance provided by the ground staff. Now i feel, shouting on the airline staff would have been better than keeping quiet.

5) As I was traveling from Bahrain in Business class & being a silver card holder, my baggage had a priority tag on it. But as per the Emirates Airlines reputation goes, mine was the last (literally) bag coming out of the conveyor belt. I had to wait for 1- 1/2 hour for my bag. It had been the worst experience I've ever had with any airline.

I think I need to change my airline as I had been a frequent flyer with Emirates for quite some time and had been a spokesperson amongst my group about the good service I've been getting. But after this journey, my views about the airline has changed completely and have to think about shifting it to some other airline.

With Kind Regards

Sachin Grover
Country Head
ASR Certification Services Pvt. Ltd.
657, Sector - 15, Part - I,
Gurgaon.
www.ASRworldwide.com
98116 53069
Skywards number - 163024805