To Whom It May Concern,

My flight EK241 from Karachi (Pakistan) Via Dubai (United Arab Emirates )to Toronto (Canada) dated Friday 13th, 2009 would definitely be regarded as a worst experience I have flown with Emirates. Being a Skyward Family member EK129645972 and having great respect for Emirates and have flown with Emirates over 25 years, the management is just a mess and misleading in Canada.

Arriving at Pearson Airport, and waiting for my luggage, I found out that in Dubai, the employees of Emirates did not load my luggage for Toronto. After trying to find an agent, He informed me that I would receive the luggage the next evening at the expense of Emirates which was a Saturday (14th November 2009). I waited the whole evening and night and the employees at Emirates Canada did not have that much guts to notify me that it will arrive the next day (Dated 15th November 2009).

The agent had given me a number for Lost and Found Service Terminal 3----(905)-694-1736 and I left a message in the evening during their operation hours and yet no one had that much customer service sense to notify me, although specifying on their answering machine to call back.

I had gone for my sister wedding and had taken my university books with me and I was expecting that over the weekend, I would use the books to complete my pending assignment and because of the employees misleading information my one day got lost and on top feeling insecure whether the bag might have got lost permanently. My night was just messed up as I could not think whether would I be seeing my bags or not.

On Sunday morning at 8:30am, out of the bloom I receive a call that my bags will be arriving and the bag that I received, I found out that the lock was missing in the bag and the clothes and books were upside down.

Its been a very depressing and disappointing experience and although my friends and cousins flew from Ettihad Airways to attend the wedding, they were upgraded and they never faced such problems as I did, although they told to go with Ettihad Airways yet I have been very loyal with Emirates Airlines and the same goes for my family who takes at least 4-5 flights using Emirates Airlines.

I just wanted to inform Emirates Airlines that they should inform their employees to atleast notify their customers if the bag would arrive late. Its not like I did not pay the fare or I was using a free ticket.

Thankyou

Ali Hasnain
Skyward member: EK 129 645 972
Cell: 416 939-3510, 647 801 5786
email: [email protected]

Respected Sir,
I arrived in Nedumbasery International Airport on 23/8/2009 from Zurich(Switzerland) via Dubai.My check in baggage, named "Polo House U S A", which contains 1 large chamber and 2 side chambers.All 3 chambers where properly closed and seperately locked.When I received the baggage bag, it was found that lock of one of the side chambers was missing and through that chamber, the separation between side and main chamber was torn and few of my valuable items like Swiss watches(3), T Shirts for children.Chocolates and Souvenirs were missing from the bag.I immedieately approached the duty Officer of Emirates from the Airport and reported the matter. They immediately weighed my check in baggage and recorded that around 2 K gs of items was missing.They registered my complaint and the carbon copy was given to me.The photocopy of the registered complaint is attached with this mail.
So kindly look into this matter as an urgent case and take necessary steps to get back my lost items.Expecting speedy and most favourable reply.

Thanking you,
Yours Faithfully,

I had cancelled my ticket on June 4th 2009 and was informed that the amount would be remitted back to my credit card. However, no such thing happened, continuously I have reminded them and even asked them to send me the reference number of refund made but there has been no response from them. It seems like its a new way of earning during recession. i dont feel Emirates is reliable for conducting online ticket transactions as I have had a bad expereince. Infact even my bank is shocked to here that its more than two months and the refund hasnt taken place.

Punam Agarwal

Last 1st of june, 2009, i was travelling from LGW to Dhaka, BAngladesh. As soon as i arrived in the airport all traumatic experience on customer service of the emirates airlines staff shocked me and it was totally unexpected as a frequent flyer. At the first place they argued me with baggage weight and mislead various deplorable guidance. I am very sorry to say four staff came along together to defy the issue which was really terrifying to me as lonely traveller. furthermore they charged me £175 for baggage which i paid without my intention. I want this money back now and expect apology from the airlines authority..

Check my bellow complaint which has been sent to the email given by the supervisore of Emirates office at Kuala Lumbur for almost 22 days and up to now no action has been done and even no reply to my email. To be honest Emirates from Dubai had called but not because of the email it is due to the written complaint I have made while flying at Dubai Airport. Up to the moment no action has been taken and day by day am facing problems because of the money I've spent because of their mistake.

Dear Customer Affairs at Emirates,
Salam Alaykum,

With all the respect I would like to complain about the sad and bad trip I've ever had in my entire life which became so because a mistake of one of your staff at your office in KL, Malaysia.
Before proceeding with my complain I want to you to know about My Information as recorded in your System so it can be easy for you to trace what had happened to me.
Names: Mr. Mohamed Ali/ Omer Abdelaziz & Ms. Mohamed Ali/ Sara Abdelmoniem
Booking Reference No: C6WDEB
Tickets No: 0176 212566843 3 4 & 0176 212566843 5 6
Flights roots: (JUN EK 347Y Kuala Lumbur - Dubai) * (7 JUN EK 835Y Dubai - Bahrain) * (7 JUN EK 4354Y Bahrain - Dammam) - return: (16 JUN EK 824Y Dammam - Dubai) * (16 JUN EK 342Y Dubai - Kuala Lumbur)

My Complain:
I went to your KL office as I was having diffcalty in finding Booking in my required dates (Between 6 & 16 June) as I got some work to catch up after then. I asked your staff to find for me a booking in the above dates and I SHOWED HER MY UMRAH VISA and I told her that too. As she did not say anything about that I proceed with my booking and the next day I bought the ticket. Then I cut also my ticket to Jeddah through Saudi Airlines as my wife is pregnant and can't travil by Bus. After that we took our flight and every thing was fine until we reached Dammam then the Saudi Immegration didn't allow us to inter the country saying that Umrah Visa Holder cant inter Saudi from any city apart from Jeddah and he told that this role is will known by all the Airlines. So they asked us to go back to Bahrain and change the ticket to Jeddah. When I reached Bahrain I contact your office in the airport and I asked for help mintioning that my wife is pregnant and sadly your guys instead of helping us told us that I cant do any thing than sending us back to KL or we get our own ticket to Jeddah. As we are coming with specific budget we couldn't manage to buy the tickets to Jeddah. Again I meet one of your Supervisor in one of your flight there in the Airport and I explained to her our setuation and she told that she can do nothing and I've to go to your office at Jeddah to sattle this matter. So, I asked my family to send us the money to buy Jeddah tickets and that took 3 days until I got the money and travled to Jeddah on 10th June. As u can see I spend me and my pregnant wife 2 nights and 3 days in the Airport sleeping in the Chairs like those people who don't have homes. The Tickets to Jeddah from Gulf Air cost us around BD 300 ( RM 3, 000). After all that and when we reached Jeddah I went on 13th to your office there and I explain to them my setuation and problem and asked them for small help as I didn't want us to had the same difficult time as in Bahrain. That help was only to change our return flight from Dammam - Dubai to Bahrain - Dubai as we got Gulf Air ticket to return to Bahrain. They told me that this is Emirates officer mistake and they ( KL office ) can do reavalidation for the ticket and authorise Jeddah guys to that small matter and even they told me that I might pay extra and I saied never mind. So what they do is that they've send an email to KL office in the same day and ask for the assistant and I also book for a flight from Bahrain to Dubai which can replaced my flight from Dammam. That day was Saturday and that why they told me that the reply for sure will come on Monday in which I've my booking return to Bahrain and I told Jeddah staff about that. So I came back to the office on Momday with all the hope that Emirates consider my setuation and do the small help mintioned above. Unfortunatily, the reply of Jeddah staff was that they didn't get the reply yet. Again they send one more urgent email to KL but nothing happened for a while. Then the staff and after I put them under prouser they advice me to call KL office and they gave me the No. I called twice and I explained my problem to them in the two times but what they told me in both that in less than half an houre they'll reply bak to Jeddah and authorise them and I said why u cvant do it now they told that they're witing for the supervisor to authorise 1st. By that time my flight to Bahrian was so near so the supervisor there Mr. Khaled Ahmed told me that it better to call them and he'll ask them to do the change from KL office and then he'll print the same from Jeddah in order to safe time. I spend in total around SR 80 to SR 100 in the above calls to KL and what I got at the end? nothing only the words " Pls hold on for a while we are speaking to the supervisor " and nothing happened after that. SO I was told told when I cut my ticket that there won't be any way for booking if I miss my flight on 16th until the begining of September. So and as I have some work and matches to catch up in KL I cut one more ticket for me from Gulf Air with the cost of around SR 1400. One more time when I reached Dubai on 16th morning and exactly at 4.30am and in Terminal 3 I went to your office in there and I explained my case to 3 of your guys there and as same as every where I couldn't get help sattle that problem. One think to be mintioned here is that your staff ( sopervisor ) Mr, Khaled who was working in the shift end at 6am advice me to write a complaint in one of your sugestion form and I did so and submitted the same to his colleage ( supervisor ) who took after Khaled shift.
After reaching here KL I went the next day on 17th to your office and I've explained the same to your supervisor there who asked me to send this email and told me that you gonna ask them to do something for this case.

I told her that I'm trying to finish this matter between me and Emirates without invloving my lowyer or my agent or anybody else.

I'm just looking for my rights and I'll never leave these rights even if I had to go to the Legal action and courts.

U cant imagin how hard it is to spend that time sleeping in the Airport chairs for a pregnant women.

Awaiting your immediate reply.


Note: I have all the documents to prove my matter including Emirates & Gulf Air tickets Emails sent from Jeddah office to KL office and if you require them I'll send them to you.

Sincerely / Omar Bin Abdelaziz (oBahja13)

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