i am a resident of dubai and was student of your institute and was proud to be holding a driving license after taking the training classes from your institute.i was eager and went to your centre at al ain centre bur dubai and 7 o'clock(14th january 2010) in the evening.i waited for around 30 minutes for the person on duty but after inquiring with the security of al ain centre i found out that he was sitting at the back security desk.i went to call him and ask him that i was waiting for you from last 30 minutes.in his reply back that gentleman was very rude and rather than apologising, he told, " i know my duty and if you have any complaints you can call and 042631100 and for your information it is closed now you may complain now on saturday."
anyway i again asked him that i want to know about fresher driving for my wife.
without listening to me he asked me the registration number.i again told him that i dont have registration number but his instant reply was, "i cannot trace your wife without registration number on the computer." in a very angry manner.
i told him not to speak in bad way for ladies but without listening to me anymore he started shouting and told me to leave the desk and complaint.
when he was shouting, even i had to shout at him and the security persons tried to relax the situation but that gentleman had the guts to say, "shut up and go out!!!".he refused to give his name and identity and told that address and timings of this centre is good enough for you to complaint.
Then after listening to the security and to maintain the decor in the mall i left.
Im sorry to see that such type of persons are working in your institute and expect your comments to my complaint.

My automatic road test was on July 12. Testing time on the receipt from their Internet City office says 7:30 am. Location: Emirates Driving Institute Headquarters in Al Qusais.

I arrived at 7 oclcok. My name was called around 8 o'clcok. I hopped in the car with a RTA guy and 3 other students. Then i found out the car is manual. We went back to the office, I told them i had switched from manual to automatic and showed them the receipt. They said no, you have to change your learning permit as well. But NOBODY told me to do that before. The guy in internet city office only took my money and gave me the receipt.

All right, i ran around and within 1 hour changed my learning permit to automatic. I came back to the waiting area, showed them my new learning permit, and waited and waited and waited and waited...until 4 pm!!! During this time the EDI guys and RTA guys of course had their lunch break without informing the students anything. I was bored to death. Later i found out there were at least 3 other students who were supposed to have their automatic road test at 7:30 am but like me, they waited until after 4 pm or later.

i find it very ironic that their slogan is "proud to be professional".

Since most students there are subcontinental, i believe EDI and RTA people simply don't give a shit about respect. Sadly, most students raised no objections.

I later complained this to my Egyptian instructor from EDI. He said many Pakistanis in the Al Qusais office take bribes.