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S. Cherian
July 6, 2011
Bad tasting food
My family and I have been using the services of Emirates flights for the past 10 years. Over the time I have noticed the quality of food have deteriorated. Some of my family members are vegetarians, their portions of meals are so meager that it would take 2 trays just to easy the hunger pangs for an adult. For the past 4 years the vegetarian menu has been slimy okra in dhal with hint of rice. Veg menus also consist of soya products but it seems vegetarians do not have a choice. I have on many occasions requested for special meals as my family do not eat this vegetable but my request is completely ignored by Emirates. Flights into India, does not mean that all Indians are from India and eat the same food. I have gone hungry on Emirates flights because it is not accommodating to customers service.If these menus continue to go unchanged, I would rather opt for another airline, than to go hungry on such long hours of flight.
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NLE
October 4, 2010
False booking
My husband and I booked a flight to London online. We entered all our details including credit card deatils and at the end of the process were told to start the process again as there had been an error. We found out that they had debited our account for the ticket but we recieved no confirmation of this booking, nor was there any record of this booking ever being made on their side according to the call centre agents. After numerous calls to the call centre, no-one could help us untill eventually after 4 days we were told that they would release the funds back to us in the next 5 working days. We asked them if they could rather use those funds as payment for the booking if we did the booking again (but without paying again of course), but they would not do that. They said we would have to pay a second full amount, even though we have not received our initial funds back! No-one will allow me to speak to a supervisor / manager, and I sent an email to the customer affairs email address i was given but have had no response at all. We have no guarantee that we will receive our money back, we have no ticket and we have not so much as received an appology for this huge inconvenience.
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