Just hours ago my mom had a flight traveling from Birmingham airport to Dubai, the women on counter 81 had the worst manners ever. Impolite, grumpy face, demanding, and suspicious of racism, we walked to the counter she had a grumpy face no greeting or what so ever and demanded the passport "give the passport!!", asked some questions she keeps looking other direction and ignoring us (suspicious of racism), we put luggage on the scale she demand us pay the extras "over weight pay up!!", we forced to take out the gifts for relatives, at the end, we still 3 kilos over, okay we payed the 3 kilos extra, which was £16 per kilo, through out time at the counter the manners, and facial looks. we feel they treating us like dirt rather than passengers or customers, after the all bad time at counter when my mom got to the boarding gate she was force to pay over £100 for the hand luggage if not they will throw the luggage away, how heavy can a hand held luggage be? £100 is just stupid and why the women at the counter do not warn us at all about fines? guess she what that to happen. All bad manner and service, con money and racism. not boarding emirates ever.

I flew on Emirates from Mumbai to Dubai on August 24, 2008 and then onwards on Gulf Air to Athens via Bahrain. When I checked in at the Emirates counter in Mumbai, I asked them to check my suitcase in all the way to Athens. The representative at the check-in counter said it would not be a problem but I would just have to get my boarding passes for Gulf Air in Dubai, which I had no problem with. When I got to Dubai, I showed my e-ticket to the transfer desk along with my baggage tag which clearly showed that my bag was checked in all the way to Athens via Gulf Air. When I got to Athens at 4am on the 25th, my bag was not there. I filed a Property Irregularity Report (PIR) and was told that it may have not made the connection in Bahrain and should be on the next flight. I was in Athens for a wedding and was forced to borrow clothes from other people during my short 4-day stay. When I was flying back on August 28th, I was told that there was confirmation that my bag was still in Dubai and I can claim it with Emirates Airlines in Dubai as it was never passed on to Gulf Air on the 24th. I spent 4 hours at the Emirates counter in Dubai waiting for someone to give me a straight story about what had happened. In the end, the supervisor at the Emirates counter told me to file a report in Manila for my lost baggage as Manila was my final destination. As soon as I arrived in Manila, I spoke to Emirates Airlines and familiarized them with my entire case. They told me to call later in the day as there was another flight from Dubai coming in the evening. I spent a week going back and forth with Emirates Airlines only to be told on 3 different occasions that they found my bag and then told 2 days later that they made a mistake and it was not my bag. They then told me that since it had already been 6 days, they were going to close the case and that I had to go and fight it out with Gulf Air. The problem was that the bag was never given to Gulf Air to begin with so they were unable to find any record of the bag in their system except for the report I filed in Athens on August 25th. When I asked about being compensated for all my trouble the last 12 days, I was told that it was not their problem as Gulf Air was my last carrier. I was lucky to speak to Mr. Anton Soriano at Gulf Air in Manila who went out of his way to track down my bag. He even called Dubai for me only to confirm once again that the bag had been in the custody of Emirates Airlines all this time. Emirates is supposed to be known as a world class airline (and they definitely charge a premium for their airline tickets) but I think they are probably one of the most irresponsible airlines I have ever come across. I would never take Emirates ever again.

To EMIRATES AIRLINES

I'm sorry but this is not a complaint, just a request, but I do not know where to direct this.
In Feb or March this year - 2008, my daughter was issued with a cheque from Emirates in relation to a lost luggage claim, during our flight to London on Jan 8 this year, of about $165.
Unfortunately, this cheque has been misplaced and although I have tried through our travel agent "Flight Centre" of South Brisbane, twice a few months ago now, to have this cheque re-newed, I have not had any reply.

Would you please contact me so I can give details of my daughter's name etc, and get this cleared as soon as possible?
Thank you,
N. Flynn

On July 31st 2008 I took flight from Karachi at 11:30 PM to Dubai then to NewYork. The Ground Staff specially supervisor in Karachi, Pakistan was very rude. I have made 6 trip in 6 months with emirates and spent about 16k US. I was very dispoint with Stuff in karachi. My 3 suitcase was over weight by 3 kg and I was told by supervisor to pay 15000 rupees and otherwise he threaten to close the counter and won't let my fly I was with my son. I had no choice I gave him the money and he put in his pocket I ask for recipt and both supervisor were making deal with each other I never got recipt and they threaten if I ask for recipt they with not let me fly. I want emirates airline to take action on this 2 supervisor and refund my money.

I have lost both my bags while coming to KC at New York airport . I gave details of my luggage to Swissport baggage Services at NY itself but dint get any reply till now.

I will suggest to others not to go by this airlines...