On 21st of april 2008. I checked in Karachi airport, the lady was in check in desk so i approached the desk and said hello to her and handed my passport and e-ticket and requested her that if she can issue me a window seat she remain quiet and concentrate on talking to her colleague then she passed me back my passport and boarding pass so I asked her again that if she give me the window seat which she reply me yes anyway I boarded the plane from Karachi to Dubai that was fine I had a window seat I arrived Dubai and catch the connecting flight to Manchester when i boarded the plane but when i reached to my seat then I found out my seat is not the window seat but opposite the toilets and next to lady and her baby so I asked the flight attendant if she can move me from that seat and i explain her that I requested for the window seat she reply me that she will try and come back to me but she did not come back to me after that so I again ask for the senior staff the lady came after an hour and i explain to her everything she appologise to me and pass me the complaint form and she said to me she going to have a word with her colleague and then she come back to me with the explanation but like others i did not see her again I feel very disgusting, I always travel with emirates because of thier excellent service and very proffesional and friendly staff but after this experience I decided not to travel with emirates anymore. Emirates need to look at thier staff training specially when is lots of competitions in these days between airlines

Outward Flight Details
ï?¶ LHR – Dubai : Thursday 24th Jan 08. Depart 13.45 (Flight 2)
ï?¶ Dubai – Manila: Friday 25th Jan 08. Depart 03.45 (Flight 332)
Return Flight Details
ï?¶ Manila – Dubai : Saturday 9th Feb 08. Depart 00.20 (Flight 335)
ï?¶ Dubai – LHR : Saturday 9th Feb 08. Depart 09.50 (Flight 29)

Outward Journey: London Heathrow to Dubai
Check in at Heathrow is always a simple and quick affair thanks to the Online Checking line. However when we were being called on board for the flight after waiting in the departure lounge we were extremely disappointed in the way passengers were called onto the flight. The first announcement called first class and business class passengers; then followed by families with young children. Thereafter they began calling row numbers. There was no mention of any Skywards members being called. Should it not be one of the benefits of being a Silver Skyward member to be able to board in a convenient manner before row numbers are called? This was very disappointed for two regular Emirates flyers.
On board was fairly pleasant as before takeoff me and my wife were greeted at our seats by one of your crew members who welcomed us as Silver Skywards members. This was the first time this had ever happened and was a welcoming surprise. In addition to this once we were in the air another gentleman approached us welcoming us back as Silver Skywards members to this Emirates flight. Both me and my wife were very impressed in this small but meaningful gesture.
We found that the attentive and pleasant service by the cabin crew combined with the excellent food ensured we had a smooth flight into Dubai.
On arrival it was a bit frustrating waiting for the buses to collect us and take us to the terminal, however we hope that the new Emirates Terminal will be ready for passengers as soon as possible. We also found that the custom’s staff were, for the first time ever, quite polite. All our other visits to Dubai we found the airport customs staff to be quite arrogant and not accommodating to their visitors. As usual we found the Emirate Lounge to be very relaxing and the food was excellent, especially the lamb chilli.
Outward Journey: Dubai – Manila (Ninoy)
This was a contrast to our London to Dubai service. The staff were not as attentive as we had grown to expect from the first part of our journey. I have noted this the many times that I have flown to Manila. It appears that due to the flight containing majority locals that the service or expectations drop. I believe that on all airlines between certain routes some standards are lost or expectations lower due to the kind of passengers on board. I am lead to believe that all Emirates staff, including cabin crew members are trained to the same high standards as the staff who served us on the London to Dubai route. Needless to say I have made a fair comment and I hope that we can look at this as being a comment that can be of use to ensure all customers receive a consistent level of care. On a positive note the seat that we were allocated for this journey was fantastic for economy passengers. This indeed made the comfort factor of our flight far more relaxing and compensated our other concerns. We would be making requests for such seats should we decide to use Emirates again on this route.

Baggage Claim at Manila
This was extremely frustrating! I had to wait 40 minutes for my 2 pieces of luggage to come out. Surely I deserve better than this as a Silver Skywards member?

Return Journey: Manila (Ninoy) – Dubai
The ground customs staff at Ninoy airport were for the first time pleasant and helpful. On all other occasions that I have been at this airport they have been rude and not helpful. At least this was a nice change which we hope will remain. We were pleased that there is now a separate Online Check In queue available at Ninoy for Emirates. This made our check in quick and we did not have to wait in line, which is always a bonus! Although the lady who was checking us in was not so friendly.
However we had the same issue when attempting to board the flight at the departure lounge. They did not call any Skywards members to board the flight before calling the row numbers and when we used our initiative to approach a member of staff and showed him our boarding details, passports and Silver Skywards cards he tried to make us take a longer route and walk to the other side and wait, even though he was positioned in front of the entrance to the corridor leading to the aeroplanes’ doors! After a further minute or so speaking to this gentleman making our point as to why he would like us to walk a long route to go to this corridor even though there was no line he waved us through. This can only be summed up as utter stupidity on his behalf.
Onboard we were lucky again to have the front end of isle seats. The flight was generally pleasant however one cabin crew member, a Pilipino named Amanda, was very cold. Generally Philippine’s are warm and welcoming people, however Amanda was a complete contrast and I found myself wondering what good qualities she was employed by the Emirates Group. She was not so responsive and when giving the wrong drink to me I questioned it and when she eventually corrected it I never even heard a word of ‘sorry’. It is not as though we necessarily expected an apology, but some kind of acknowledgement is common courtesy and manners for any human being.
On another occasion on the flight we put our food trays on the side as we had to get up to use the bathroom, as she was passing by she just gestured with her finger to the tray and then to the seat. Implying to put the tray back on the seat. I thought this was extremely rude for anyone to do let alone a cabin crew member of the Emirates Group. I do expect these points to be bought to her attention so that at least she can be made aware of what she is doing wrong. Focusing on improvements is what is vital for all staff I believe.
Outward Journey: Dubai – London Heathrow
Again on this flight Amanda was onboard, but I am honestly thankful she was not serving in our isle. The cabin crew in our isle was very nice and attentive, one Japanese girl, who unfortunately I cannot remember her name, was very friendly and polite. She should be praised for her consistent hard work even though her English was not as natural and smooth as other cabin staff; she was still able to communicate as good as any English speaking native. In addition, Lous (probably from RAS judging by his accent) was polite and prompt in any requests that we made. Both of these members of your cabin crew should be praised and informed that they have received excellent feedback and I just wish that all Emirates cabin crew were able to work consistently hard as these two members. Well done to them both for upholding fantastic standards for economy class passengers!

Baggage Claim at London Heathrow
This was again frustrating. I had to wait at least 45 minutes this time for my two pieces of luggage to come out. When they did eventually come out they were in quite bad condition, especially one brand new suitcase appeared to be quite dusty and scuffed on the corners as it if had been dropped or mis-treated. This is very disappointing and this is the first occasion I have experienced the poor handling of my luggage. In addition I noticed that all the people who have also had connecting flights in Dubai, looked like from India, had their luggage all come out before mine. But this leads me back to my same point...as a Silver Skywards member do I not deserve a shorter wait and better treatment than this?

In Conclusion
I have taken the time and effort to write this letter as I feel that is it my responsibility to communicate my experiences to you. For an airline such as Emirates I do have high expectations and these are valid as this is the image that the Emirates Group has built up. It is frustrating that I have to provide this feedback and attempt to distribute it to addresses that I am not sure if anyone will take note of. Your Emirates and Emirates Group websites lack any attention to your customers to offer feedback. This neglect is quite offensive. There is no reference to any Customer Services department either in the UK or Dubai. This is extremely disappointing that the Emirates Group cannot advertise a method for their customers to provide feedback.
As a result it is my responsibility to circulate this letter to as many Emirate Group channels as I can so that somehow it does manage to reach the correct person who will make time and effort to read and follow up the contents of this letter.

I got food poisoning on an Emirates flight on my way to my honeymoon destination of Mauritius in May 2007. It was the airline food, as we were flew from London to Dubai, then straight on to Mauritius. This was a long flight and we hadn't eaten anything apart from the airline food. The food in question was an omlette. The doctor in the resort was extremely concerned about my low blood pressure. I was on tablets for a week and didn't recover until about 10 days into my honeymoon, which was totally ruined. I complained to Emirates but they said it was nothing to do with them and said that they had no other reports of problems on my flight. Well, I couldn't get in touch with any other passengers to prove or dis-prove that. Thanks Emirates for turning what should have been the holiday of a lifetime into the worst holiday I've ever had.

Do airlines ever admit responsibility for food poisoning?

I, along with my wife, who is a physically disabled senor citizen had traveled by this air lines from Trivandrum, India to Dubai and then onwards to New York (JFK). I had purchased the tickets more than 1 month ago and had requested for wheel chair assistance and proper seating arrangements. But when we reached for check-in, we were told that our request for seats could not be arranged. So we traveled in the available seats and reached Dubai more than half hour late. During the flight, none of the crew were courteous or helpful. When my wife wanted to go to the toilet nobody came to help her for a long time. Finally a male cabin crew came to take her to the toilet and even he was very arrogant. When we boarded the flight from Dubai to New York, we were given 2 seats far from each other. As my wife is severely disabled, it is not possible for her to travel alone and none of the crew were in anyway helpful. Out of the good will of a couple of other passengers, we got 2 seats together. the cabin crew of the above flight were most unhelpful and none of them ever inquired about any help we needed. To top it all, we were shunted from New York to Washington DC and then to Baltimore, where we were the plane was left unattended in the run way for about 8 hours without food or water of water in the toilets. By the time we cleared customs and reached a hotel it was 3.30 AM, that is about 26 hours after we started the journey from Dubai. It was very inhuman and barbaric treatment we had to undergo through out our journey by the emirates flights. Am now seriously contemplating legal action against the air lines that caused us such a lot of hardship during an international flight.

I am GARIMA SHARMA please help me as I m in big trouble becoz my luggage has been misplaced by Emirates Airlines while flying from banglore to capetown on 24th feb 2008, MY COMPALINT NO IS JNBEK29240 n its already 3 days and we were given a PRIORITY TAG which was pasted on our luggage ………..we are regularly mailing them ,except giving us the reference /complaint no. no other assistance is there , they every time says we are just in the process of tracing the luggage where as it is already above 60 hours that we haven’t found our luggage…………..the description of my luggage is IT’S A RED COLOUR BAG , TROLLEY BAG,WITH A PLASTIC COVERING ON IT n the name n address is mentioned there ie.ANUBHAV KUMAR ,DALE COURT ,1, EHIBITION TERRACE ROAD , CAPETOWN SOUTH AFRICA ……..emirates people has assured us that it wont happen again as we have suffered earlier also while we flying from capetown to banglore on 20th December 2007 our file refernce no.is BLREK10341,12792 , for which its already 2 months, that was my husbands baggage for which they have delivered us the wrong baggage with which there is no match of colour, the tag identification anything was not matching n after that our case reopens when we informed this bto the emirates office .

Now we have lost one more luggage plzzzzzzzzzz help us n if any of the luggage is found plzzzzz inform us or courier us to the below mentioned address:

COMPLAINT NO. JNBEK29240 & BLREK10341,1279


Anubhav Kumar

m-+27-837072024
m-+27-798423433

ADD:5.3.1,vinci-5,villa italia,century city ,capetown ,SOUTH AFRICA