Emirates
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Category: Travel
Contact Information
South Africa
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Emirates Reviews
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shansi george
April 30, 2011
back pack
i lost my backpack in dubai airport check in on27/04/11.I am traveled from calicut to LGW on flight EK009
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ijaz malik
April 29, 2011
lost and damaged baggage
Dear sir,
Hi,
My name is ijaz malik, me and my family including four kids did travel on emirates on 18 apr with my family from lahore to dubai and then toronto back.We had 12 luggage and unfortunately we lost one, that one specially have my worthy shopping which we did from there.We spend 7500$ for the air fare but we got the service which we never expect from multi star airline.On the way from toronto to lahore (pak) we got impaired and damage bags at airport tag no EK365894, our new stuff was stolen on the way and the bag was totally worn(useless).When some one had 16 or more hours journey they dont know what is going on.Our case is totally different as we left toronto on 2nd march, flight got delay 6 hours we arrive at dubai with four kids we went through formalities at least after 6 hours as they keep directing us to different counters for corrections in papers they prepared on airport by their own staff .At last we went to hotel tired and hungry.Next day we got the connecting flight and reach lahore(pak) and got damaged bags.
On the way back its even worse we lost the whole 27kg brown box TAG NO EK 822848 with most of our shopping.It contain area rug.a runner.brand new branded shoes, a beautiful gas stove, costly decorations, custom made curtains, other pieces and etc.
Now i dont know who is responsible for this as we face the worse of our life.We did treval many times and use different airlines but nothing happen like this.We decide we never use emirates in future, thanks for your multi star services.
Its almost 12 days and i did file a case ref no YYZEK1216-- for claim on 20 APR.The most important part of your services that the multi star company did not even bother to write few words for inconvenience.
But i am still hopeful for good news.
Thanks for your inconvenience, and i cannot call u again and again as my belongings are your responsibility.
Ijaz malik
Ticket no 1761723658007 to 8012
REF # YYZEK 1216--
PHONE NO 1 416 893 6704
23 LUCE DR AJAX ONT CANADA
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Mishka82
April 23, 2011
Being Unhelpful
I arrived in Dubai on EK242 on April.21 around 6:30pm. I was going through customs when I realized I left my Iphone in my seat pocket. I tried to go back to the plane to retrieve it and wasnt allowed. I then asked customer service to call the plane and ask to check my seat which was 47K, they told me I had to call Lost and Found. I called lost and found every hour that day and got nothing. I was given a email and have no response as of yet. I called lost and found again on April 22 and they told me they havent gotten it yet. I am very fustrated at this point. That iphone has alot of important information and has started my holiday off at a bad start. What else can I do? Should I call Canada Emirates?
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Emara Ali
April 1, 2011
delay
- in the beginning I joined flight CX 401 from TPE – HKG on 29.03.2011 departed Taipei at 1900 hrs arrived HKG at 2100hrs on 29.03.2011
- Upon arrival HKG I checked with emirates desk for issuing boarding pass for flight EK381 to Dubai they informed me that the flight is cancelled and I have to join flight EK 385 on 29.03.2011 departed HKG at 2225hrs and arrived BKK at 0125hrs on 30.03.2011. All passengers travelling to Dubai requested to remain on board the plane & all other passengers disembarked at BKK.
- At 0230hrs we informed by cabin crew that there is a technical problem & we have to leave the plane and to wait at transit area.
- After two hours waiting emirates airlines announced that the flight EK 385 is cancelled.
- On leaving Bangkok airport I detained by immigration officer as I have no visa and guided to another hotel inside airport and informed that I will receive a call whenever a new schedule will be set.
- No body call till I received a call from Messrs Kornos holiday around 1700hrs on 30.03.2011to contact emirates air lines but flight EK 385 was already departed.
- After contact with emirates desk at BKK I rebooked for flight EK373 30.03.2011. departed at 2120hrs and arrived Dubai at 0015hrs and I transferred to hotel.
- On 31.03.2011 I joined flight EK 923 departed Dubai at 1510hrs and arrived Cairo at 1715hrs on 31.01.2011.
- At Bangkok airport I asked a statement regarding all delays to submit to my employers and emirates staff promised me that they will send it to my e-mail address but till now nothing received and I’m in need to prove the reason of delays.
hope to receive a quick reply.
Thanks and regards
Emara Ali / Cairo -Egypt phone +20101445656
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mrs sukhwinder uppal
March 10, 2011
lost baggage
To whom it may concern,
I Sukhwindwer Kaur Uppal was on Flight EK036/EK510 flying from Newcastle to India Delhi via Dubai on an Emirates flight on the 13th February 2011. As I landed on the 14th of February in India Delhi, I was deeply distressed to find that my baggage tag number EK039173 was not on the flight. I waited for a long time until all luggage was placed on the carousel and I was devastated to hear from an airport employee that there was no more baggage to be collected.
I am deeply disappointed and upset that my holiday was ruined before I even got to my destination. I had no clothes, shoes, underwear and had to buy all these items again. I also had several pounds worth of wedding gifts for my nieces wedding and family.
This was the first holiday I have had in years and the first time I have flown with Emirates. I was looking forward to my sister’s child’s wedding, however it turned out to be a nightmare as all I did for the whole stay whilst I was in India was constantly contact Emirates and the Airport at Delhi to no avail and to a considerable cost to myself. The staff were extremely unhelpful and rude and said that they could not help me, therefore leaving me without baggage for the entire stay in India. I have been home for almost 2 weeks now and still no baggage. I have never had this distressing experience before and hope to never encounter such negligence and incompetence ever again.
I would be grateful if you could resolve this matter as soon as possible and w ith some reasonable compensation attached for the inconvenience I have had to endure. My holiday was ruined due to the airlines incompetence and unprofessionalism.
Yours disappointed,
Mrs Sukhwinder Kaur Uppal.
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claire grella
March 2, 2011
seating
Returning back from a holiday of a life time in Mauritius, flying with Emirates, we were transit in Dubai for our connection to London Heathrow on 26th Feb 2011. On check in, in Mauritius your ground staff informed us that our seats had been booked for the entire journey to our final destination and that our seats would be allocated together as a family. However, collecting our boarding passes for the final journey from Dubai on flight number EK001 we were told the three of us would not be anywhere near one another as the flight was over booked. We chose Emirates for their reputation but sadly we were hugely disappointed and felt the cabin crew were not helpful in trying to resolve the situation or even in the slightest bit apologetic.
I look forward to hearing from you shortly.
[email protected] |
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ProsnCons
March 1, 2011
Poor Customer Service
Emirates is a wonderful airlines but that doesn't mean it is 100% perfect worldwide. I strongly recommend someone in the management in Dubai or UAE Head Office to curb into Blue Area, Islamabad, Pakistan office. I tried to reach their (Islamabad, Pakistan) provided phone number (Only numbers 578 1114 / 1115) on different days and different working hour times (Mon to Sat, 09:00 to 17:30
Sun, Closed) but unfortunately couldn't able to get anyone to assist me. I already had my Emirates return ticket bought from the States but it seems to me in Pakistan every thing changes what is widely considered basics of any Business, timely customer service.
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mpurewal
February 19, 2011
Shameful behavior of Mr Ashif Bandasale
y aged Parents were flying Business Class from San Francisco to Dubai (EK 226) on 7th Feb 2011. At breakfast my father Mr. GS Purewal (seat 10K) asked to see what was available in Vegetarian. Mr. Ashif came and gave him a vegetarian tray. My Father immediately corrected Mr. Ashif, and asked for Non Veg breakfast, and clarified he was only enquiring on what was available in Veg. The VERY RUDE Ashif, picked up the vegetarian food, and said NO. if you want to eat then you will get vegetarian, as you asked for that. Finally, he did not give my father any breakfast!!! Mr. Ashif, this is Business Class, my father has a fully paid ticket, and he is 83 years old. Shame on you. Dont you have any manners or decency you moron.
I demand an Apology from Emirates, and request them to take disciplinary action against Ashif Bandasale. I am shocked that an airline with the repute of Emirates will allow such uncouth people to serve on board.
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Quintin Fitzpatrick
January 29, 2011
My First Trip
To Whom It May Concern
Firstly when I departed all was good until I received my meal, which said on the meal NO PEPPERS as per my request but yet there was peppers in the food, which was reported to the hostess. On arrival in Dubai my connecting flight was delayed due to weather, I am aware that this is not in Emirates control. On my return I had to change my dates and ticket paying the fees attached, booking flight EK 671 Dubai to JHB but when I received confirmation I was booked on EK673 Dubai to JHB which would make me have to stay in Dubai airport for 11 hours when querying why I was told there is no seats available on EK671, but when I arrive in Dubai I can get myself put on the standby list in case someone does not arrive for the flight. Then my flight from Tehran was delayed, weather again I suppose, on arrival from Tehran I enquire with a man that had a Emirates badge as to where I need to go for transfer check ins and he sends me up to the top floor where do I go to Info and get sent back to where I was having to go through the security twice. I then thought that I was lucky as the staff in the check in were very friendly and changed my ticket with no hesitation, costing me another fee. When I got on the plane I was not very happy to see that the plane was not full which was what we were told as to why we could not book on that flight in the first time.
Quintin Fitzpatrick
Millwright
Newseam Filling and Packaging CC
Tell: +27(016) 454 9089
Fax: +27(086) 632 1019
Cell: +27(083) 228 7706
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binuakbar
January 24, 2011
WRONG BOOKING
Dear sir,
I am a travel consultant (Akbar Travels of India)..Recently one of our guest face a difficulty because of your wrong hotel booking ...Kindly check below details and clarify...
7N9M- ROYAL TRAVEL BUREAU DEL
VMJLZG/SU DELOU 7N9MSU AG 99999992 14JAN
1.1VEERESHKUMAR/SHIJIMRS
1. EK 794 C 23JAN LADDXB HK1 1800 #0445 O* E SU 1
2. HTL EK HX1 DXB 23JAN-OUT24JAN1DBLB LE MERIDIAN
3. EK 532 C 24JAN DXBCOK HK1 2205 #0320 O* E MO 1
4. HTL EK KK1 DXB 24JAN-OUT25JAN1SGLB LE MERIDIAN /STPC
p.trvt*akbar travels ref binu ph.04713911105
TKTG-T*DEL 14JAN1258Z AK AG
VLOC-EK*G6KZQ2/14JAN 1134
Thank you
Binu P R
Travel consultant
AKBAR TRAVELS OF INDIA
0471 3911105/04/06
91 9387544141
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