Just today 20th of Jan 2011, I walked in the business check in area at termianl 3, travelling from duabi to Bahrain on economy class, heading later to Saudi by car, I hold a sliver skyward card, I did not come to know where to go and no one have asked me when I walked in, the Fillipina staff was rude and told me I should be at a different counter, this is not for silver, I told he I did not know about it, you did not mention in your Emirates skyward booklet which area I should go, it says terminal 3 business class check in!!
She was rude and she asked the porter why did you bring him here? why you did not ask him? she made me feel uncomfertable, she was not smiling and as if she paid the ticket,

I alway travel business, but this time I did economy, I just come to know that Emirates in particular treat economy passengers like animels, I hate say this, but it true, when we arrived in Bahrain and leaving the aircarft, the supervisor pushed me back to let business class passengers leave first after the tube changed the the door from the first door to the middle one. I think the perception on economy passengers are poor, low class citizens dont desever much respect, i been travalling Emirates for more than 15 years, things are changing, they go for volume and less quality, no the same no doubt, it is sad, even their staff are complaining when I do chat with them, very sad, good luck emriates.

Mohammad Alsahib
Saudi from saudi arabia. alkhobar
[email protected]

my husband and I booked our seats in April 2010 (booking referance CZDRSJ) Flight EK 372 on the 07.12.10 from Dubai to Bangkok. We had selected our seats at the time of booking on your new aircraft our seat noumbers where or should have been 44b and 44a. just before boarding we where told our seats had been changed and nothing else. Once we where on the plan which we where extremlely disappointed as it was not the new aircraft we could not find our seats, I asked the cabin stwart who pointed to a row of four seats in the middle of the plane without a window seat and opposite the toilet. We booked both our seats and flight early in the year to avoid both of these, no window and away from the toliets. I asked for other seats to be told they where no window seats available, but we could look ourselfs after take off. I cannot tell you how disappointed we where and we felt totally let down by Emirates customer care standards, ( this was our first time flying to Bangkok from Manchester). later we walked up the plane to find a women sitting at a window seat alone and her parnter sitting alone on a row of four seats. I am extremly disappointed with the service from Emirates especially as my son does use your service and advised to book with your company. I would like a speedy response to my email and some compensation please.
Regards Bryan and Yvonne Bamber.

I thought Emirates is an international airlines and so has the competitive policies keeping in view its status among other airlines. Sadly, this doesn't seem to be true with the experience I'm going through presently. My two check-in bags were tagged until Dubai from San Diego, California and they had to be transferred from American Airlines in New York to Emirates going to Bangalore, India via Dubai. At the New York airport I checked with the ground staff to make sure my baggage was re-tagged uptil Bangalore since I was to board a different flight of the same airline (Emirates) . I was told that my baggage has been re-tagged and they will be auto-checked in. I re-checked the same at the Dubai airport and I was assured that they will be reaching the Bangalore airport itself.
To my dismay, my baggage was missing at the Bangalore airport and I got to know that one of my two checked-in bags was stuck at New york airport (JFK) and the other in Dubai!! Now, how the hell my bag was in JFK when it was tagged until Dubai?? I was OK with this news because I understand the responsibility with hundreds of bags to be shipped in different countries. Both my bags reached Bangalore yesterday afternoon and since then I'm trying to trace my bag to no avail. I call up the Emirates staff and I get only one answer that they will call me back in 10 min. Do I need to mention that their 10 min never get over?
This is such an utter inconvenience. I have my room n cupboard keys in my check in bags and I'm living like a tourist in my own city!

I missed my connecting flight from Dubai to Hong Kong due to Emirates flight delay. On arrival in Dubai, I told the ticketing staff personnel, a Filipino man, that I was not feeling well and could not possibly wait in the airport for 6 hours to catch the next flight. He then rattled off Emirates policy of not providing a hotel room unless the flight was delayed for 8 hours. I then told him that I was about to throw up and faint and really needed to rest. I was feeling really sick and gave him back the ticket that he issued me and told him to give me a better alternative. He then ignored me and put the ticket aside and called for the next passenger! He cooly told me to talk to his Arab manager as he is just a mere ticketing clerk. I approached his manager and the Arab manager started shouting at me even before I could explain the situation. I am not sure if they are not used to being told by a woman but the guy acted crazy. The entire connecting flight department was his personal kingdom and he wielded so much power that he could refuse to give me my connection ticket. I realized then that I was very lucky not to be born in such a country where the supposedly best airline treats passengers like shit after they step into the UAE. Woman beware that Emirates continue with the Arab tradition of treating women as second-classs citizen and it is better to take other airlines to be safe. Later, a pleasant customer service personnel told me that the manager in charge of ticketing operates the the place like a military camp and has received many complains from passengers.

27th October 2010 :
I tried to book a flight (online) from Germany to Jakarta. I have filled all the mandatary fields on the online booking forms, and filled the credit card section, and as i tried to confirm it, it said : "session expired / time out". Notice : there was no warning or information from the site that i should call them at that moment.

also, it means there should not been any transaction at all, because it said time out, and as a contract, both parties should get confirmations. (at least that is what i know about "transaction" and common sense).
and I did not get any confirmation from emirates for this booking whatsoever. (even until today, 13 November 2010)
*I have checked trash/spam/mail from all my email adress, and there is no confirmation from emirates about this booking.

As nothing was sent and happened, i took it as there was never been any transaction between Emirates and me, and i assumed emirates didnt charge my credit card.

On 9th November 2010 :
I got my monthly credit card invoice, and saw that there was a charge from with code EM *****. I didnt even know what that was.

On 10th November 2010 :
I have contacted my credit card company and they give me information that it is for a flight I "booked" on 27th of October 2010. (suppose to be the " timed out" one then!).

On 12th November 2010 :
I went to Hamburg Airport (Emirates office in Hamburg), and I was told that i should contact this email, because she couldnt help me further with this problem, but she did print out my booking. Now I have a print out of the booking (but just today).

then i called the call center, a lady called "Gaby" was trying to convince me that it was all my fault, that i didnt call them straight away after the "time out/session expired" of the online booking site, (she said I should have known, that its mandatory to call the airline when the online session is expired after i put my credit card data.
And then, she blamed me for not to call them 2 weeks ago or in october, but how I suppose to know when i havent got my credit card invoice yet?
So i told her to calm down, i was not attacking her, but it would be helpful if she could provide me some suggestion for solution, and her solution was : 200 euro as cancellation fee!

also:
1. Emirates does not care if its system has failure,
2. does not care to check or send payment confirmation (i assume there should have known if they draw money from someone´s credit card, and how hard is it to send confirmation of payment????
3. seems that no one can help me to solve this matters even when its their system failure

BUT as customer "should have known the system and called in case of time out/session expired" but Emirates doesn´t hesitate to ask me for 200€ to cancel the ticket.

I really need advice, please, anyone?

thanks in advance.
airin