I would like to highlight some of facts about how the airliner Emirates handles the customers. Whenever I travelled on this airlines I had problems. So I

thought I'll tell the whole world about this dirty company's practices and have a bunch rascal employees (Exceptions are there).

I was travelling from Bangalore to US. I was asked to provide the destination address. Fortunately I had booked a hotel the previous night to mention the

address. Just imagine if a person didnt have the address while checking in. The representative first asked me to provide address without which he cannot

check in. I gave the address. Then he asked me to provide zip code and phone number of the destination. I could not provide it as I did not remember. The

bastard at the counter said he cant allow to check in as I do not have the zip code and phone number. The US postal works if just the address, city & state

is mentioned. The US immigration at the port of entry do not ask for zip code and phone number (In fact there is no place holder for zip code !), but this

idiot of emirates doesnt allow me to check in because there is no zip code and phone. The reason he mentions is his system doesnt allow without the zip code

and phone. A dumb system for dumb heads and a dumb airways. Is this US regulations, not at all? After landing I filled up the US immigration form without the

zip and I got clarification from the immigration official that Phone number is not mandatory. Either the emirates system is built by phsycos or the airlines

themselves have created this unrealistic reqiurements. However it is, it causes inconvinience to the customers. This person at the check in counter was rude,

adamant and arrogant. He did not know how to talk to customers. His language was bad. This reflects his education and upbringing. He was from Kerala and

emirates employs such idiots because they work for small salary and may be there are people in emirates who refers only such people. Truly this arilines is

of poor standards and is unfit to be a global carrier.

Fortunately there was another employee with common sense who helped me to find the information and was courteous.

I had similar experiences with emirates whenever I travelled. Once while I was travelling from US to India, the US bound flight was delayed by half hour. The

connecting flight in Dubai had left by the time I reached Dubai. The emirates employees at the customer service mentions that it was my mistake for the delay

in boarding the connecting flight and that I should have come early ! Many passengers have taken connecting flight from emirates. How could the emirates

employee talk this way when it is not the customers mistake? It was again the people from kerala who were talking in a rude and arrogant way. They would talk

gently with a white person, but not with Indians? What a rediculous way of handling customers ! Finally after several arguments from several passengers they

gave us a flight which was 8 hrs ahead of schedule. We had wait in the airport.

The emirates overbook the tickets and make the customers wait for a long time at the check in counter. Once I had a confirmed booking but still I was asked

to wait in Dubai airport till the last minute. It was again a arrogant man of UAE at the counter. He would give the seats for whites, but not me. It was

unfortunate that it happened to me.

I had several bad experiences with this rediculous airlines and WOULD NOT RECOMMEND THIS AIRLINES FOR TRAVEL. Do not travel in this airlines. There are

several other airlines who are hungry for business and better cusomer service.

On Thursday 11th March I travelled from Singapore to Dubai on Emirates flight No EK433. The air hostess, Joyce, working in the cabin in which I was sitting behaved in the most unprofessional and discourteous way.

Joyce regarded passengers with disdain and complete contempt when they asked for things, slamming down drinks on the tray tables., or ignoring them completely. When she collected my meal tray at the end of meal time she (accidently I hope!) smacked me in the face with the tray - whilst she was apologetic for this, I could not help wondering what use Joyce would have been if there had been an emergency on the plane, given she could not pay sufficient attention to such basic tasks. Later on she splashed hot coffee on my hand whilst pouring it.

Hardly consisitent with the 'award winning service' Emirates like to boost about!!

ON 16 FEB, 2010 I WAS TRAVELING ON FLIGHT EK-093 DUBAI TO MILAN AND ON ARRIVAL AIR HOSTESS MISS VIOULA GAVE SUCH A NASTY REMARKS IN ITALIAN TO PASSENGERS AND SAID PASSENGERS ARE WITHOUT BRAINS BECAUSE THEY STOOD AIRCRAFT WAS ALREADY PARKED, SHE DID NOT KNOW I KNEW ITALIAN, ANYWAY I REPORTED CABI SUPERVISER ON BOARD, HOPE THEY TAKE ACTION AGAINST THIS HOSTESS MISS VIOULA, MAY SHE SHOULD WORK ON GROUND NOT ON BOARD.

Information on paymensts for excess baggage was not given correctly. The office in Lahore told us it would cost $150 for each excess baggage, but at the airport, we had to pay $175 per piece. Furthermore, our cousin who recently flew with Emirates came back from the Islamabad airport, saying that no extra money was taken for her excess baggage. On the other hand, service in the airplane was okay. What was bad was that meal options were available, but the quantity of food wasnt enogh for everyone to pick their choice.

I travelled by EK046 flight from Frankfurt to Dubai.
Date of boarding in Frankfurt : 05-Jan-2010.
Class: Business Class
I have handed over my Suit Jacket to Airhostess in Business Class for safe custody. My boarding pass was also placed in the Jacket front pocket. After flight has landed in Dubai, I deplaned without collecting my Jacket from Airhostess. Airhostess also did not take initiative to handover my jacket back to me.
After deplaning, I immediately realized about my jacket and started enquiring and trying to retrieve in Dubai Airport by contacting various Emirates Helpdesks, customer service folks.
After I reached Hyderabad, India in subsequent flight, I have been calling all possible numbers from Emirates airlines offices and Lost-Found offices. So far I am unsuccessful in getting any response from Emirates airlines. Unable to lodge complaint with proper authorities. I feel there is some systems and processes gap in taking up ownership to deliver lost goods on flight. Also Airhostess is responsible to restore goods handed over to them in flight.