Bringing back my grand daughters guitar from Melbourne to NZ on the 2nd August, I placed it in the fragile department with a fragile sticker on it. When I arrived in NZ it had been broken. They refuse any liability to it & refusing any compensation.

Dear Sir/Madam,

I am one of the passengers (WARUHIU/HMR) who flew in the above mentioned flight from Dubai to Nairobi and would like to inform you of my dipleasure with the manner in which my case was handled by your ground staff at Dubai International Airport.

I travelled with my family to Dubai on 8th April - my wife, two children and my sister. The following events made me upset with your services.

1. 8th April 2009 in Nairobi: My two children were placed in a different flight from the rest of us. One child is slightly over one year and the other four years. The children had been scheduled to fly on 9th April. After a lot of difficulties, we were able to fly on the same flight - an issue that took more than two hours to be sorted out.

2. 13th April 2009 in Dubai: My younger son (one year) fell sick while we were there. My wife (Jane Njoka) was scheduled to fly out of Dubai in a different (afternoon) flight from me and from the children. We made changes by contacting the Emirates office in Nairobi and your colleague in Nairobi (Michael) confirmed that my wife's ticket had been changed and that we could fly altogether that morning. When we arrived at the airport, we were told her details did not reflect on your system though we later obtained this information. I was eventually informed by your ground staff that she would fly with us. We had a sick baby with us and we made this known to your staff. This was not to happen and eventually, I and the children flew and left my wife behind. Upon arrival in Nairobi, the baby needed to be admitted but could not be taken in without the mother.

I consider the act by Emirates (to deny the mother of a sick child to fly with the child) as totally irresponsible of the airline as well as morally and ethically wrong. I also consider this to be against fundamental human rights. While some staff on the ground empathized with our situation, some of them were completely insensitive and non responsive to the case at hand. Efforts to have my sister or myself left behind so that the mother could fly with the child went unheard.

Although it might be late for you to do anything now, any position that I consider on my end should be looked at from the manner in which the case at hand was handled. It is indeed my third time to have issues with your airline. As a matter of fact, I find it difficult to ever reconcile flying with Emirates again or even recommend the airline to anyone. Needless to say that my flying experience on 13th April with your airline is the worst I have had in my 20 years of flying.

Hopefully, if this matters to you, you will be able to improve your passenger handling services, if only to save the reputation of your airline.

Sincerely,

Waruhiu Henry

To Whom It May It Concern,
I am writing to you regarding my lost baggage.I flew with emirates on the 18th of March 2009 from Heathrow Airport at 8:50am to Dubai then from Dubai to Islamabad.I got to Islamabad at 01:55am on the 19th of March 2009.I was flying to Pakistan because my uncle was not well and for my best friends weddin.When i got to Islamabad i phoned my family to let them know that my plane has landed and found-out that my uncle passed away while i was on the flight.I was really upset when i heard this and because i live far from islamabad (in GURAT) i just wanted to get to the funeral.I was rushing alot, travelling with my child (aged two and a half years) was not easy in this condition as he was tired, sleepy and was not wanting to walk with me.I got my luggage in a rush and forgot that i had booked my hand luggage aswell as the other two bags at the Heathrow Airport as it was to big for the cabinets in the plane and also was over wieght which i payed for at the Heathrow Airport.I came to know this on the fourth day after the funeral had finished and i had come back to my house.I tried getting in touch with the airport so i could report my lost baggage, they gave me an email-address which i mailed so many times but never any sort of reply, after emailing them for two days and not getting any sort of reply i decided to go to the Airport in Islamabad myself.When i got to the Airport i was told that the opening times where from 9am to 4pm i got there at half 4:00pm.I then stayed the night in Islamabad at a hotel.The next morning i went to the Emirates office in Islamabad, they first refused to deal with my complaint by saying we only right a complaint in the first 5 days and nothing can be done after that.I was then given an email address and a phone number for Dubai and was told to write a complaint to them.I wrote that email address for GOD KNOWS HOW MANY TIMES!!!but never got no reply i then started to phone the number i was given WHICH NOBODY PICKED UP!!!I got so fed up and angry after constantly mailing and phoning the same thing after ONE AND A HALF WEEK!! I asked my mother in the uk to get me Emirates baggage complaint number, which i phoned from Pakistan and told them everything that had happened, they said we will get in touch with me as soon as they find out where my luggage is whether it has got left behind in Dubai or Pakistan.I waited and waited nobody phoned, I tried again ringing them then they gave me a different number to ring so now i rang them also in the uk and was told to write a complaint i told them i am flying back in 2 days time now i dont think i would have the time to email them so i was told to do so soon as i get to the uk.i still emailed them but no reply again.I have now come to the uk and got this email address, so now could you please help me and let me know as soon as possible where my luggage is, which i had packed to take for the wedding but as you can see it didnt help which has already made me angry alot so i expect you to get things going and find me my luggage and if not pay me for the things i had in there and for all the hassle i had to go through in Pakistan just to get in touch with someone to make a Complaint!!!
my baggage number is EK205362.
Could you please get in touch with me as soon as possible and email me on (which by the way does work) [email protected]

YOURS FAITHFULLY
SAJIDA CHOUDRY

i was arrival in newcastle on 27 of feb 2009, and my baggage is lost and i already report, but til now i also cant get any information from emirates airline, even my baggage is delayed, lost, i also dont know, til now already three week...

Has anyone else been ripped off by Emirates for excess baggage? At £35 per kilo!

In September 2008 Emirates withdrew their "migration" tickets apparently, which had a 40kg baggage allowance per person. We booked our flights in October 2008, when they gave us 20kg allowance per person from Newcastle, via Dubai to Perth, Australia.

Knowing this would not be enough I checked with our movers, Pickfords, for some airfreight and they priced 150kg of unaccompanied air baggage, to be collected from our house and to be picked up from Perth Intl airport at £350 all in. So I reckoned, even if Emirates were a bit more expensive it would be worth it to be able to arrive with all our luggage at the same time. And I was sure we wouldn't need 150kg.

At the check in the nice young lady saw we had excess baggage and then weighed EVERYTHING. Handbaggage too - even our children's cuddly toys. In total, except for ourselves, we had 105kg of excess baggage, and Emirates wanted £3675! They gave us 3 choices, pay up and board, abandon 105kg of baggage and board or walk away. They then waived 48kg of baggage, 28kg of which was handbaggage anyway, in effect giving us a free suitcase, and wanted £1995 for the remaining 57kg.

In effect, it costs the same for 20kg of excess baggage as it does a full adult fare and their 20kg allowance. I have tried to complain to Emirates and asked them to at least justify their pricing policy but they replied:

"An airline is at liberty to determine the excess baggage rates it charges and to change these at any time"

They wont justify the excess baggage charges and they obviously bear no relation to the actual costs incurred to them as the carrier.

As such they can be rightly described as a "RIP OFF". As a pax, at check-in, you have very few options and very little time to arrange anything.

No other carrier charges anything like these rates as far as I know. Thieving b******s.