August 10, 2010; I wanted to pass along my heartfelt appreciation of the experience that Michael and the team at Empire Automotive have provided: the Passat wagon I purchase has been fun to drive and an economical choice. Despite the number of miles on the vehicle, the 10 hour drive home was a pleasure due to the work of Empire Automotive's Service Department & Detailing shop. The Sales Team at Empire was always courteous, informative, and helpful toward making the purchase a positive experience. And despite being an out-of-state customer, I greatly appreciated the assistance provided in getting the vehicle through my state's strict inspection: I'm sure Empire Automotive Group was able to do this because of its confidence in their workmanship, customer satisfaction and dedication to their goals as a premier car dealership.
Robert R., Olney, Maryland

They advertise 250++ at their "newest location" which is the "#1 volume dealer in the USA". You get there and it's a tiny lot with maybe 50 cars tops. I asked where the others were and was told that they are at another location. I asked when I could see them and was given the "come inside and I'll get the info for you."
The inside of this place was tiny, dirty and filled with more salespeople than they had cars, just sitting around doing nothing. I couldn't get any info, no prices, no info on where the other 200 cars were. Very typical little used car place with less than desireable vehicles and a staff that can only be described as icky. Anyone can find 20 tiny used lots with probably less hassle without thinking they were going to some superstore. I must have passed about 5 myself on the way, just a very big waste of time, and judging by the other complaints on this site, it appears they run a pretty sleazy outfit.