I cannot stress enough for people to not come here. These guys are complete crooks, they'll take you for everything you have. I purchased a vehicle off of them, and one month into having it I found out it had transmission problems. It was past the 30 day warranty, but I still took it up to their shop to have it "fixed". They called me the next day and told me everything was good, it only needed a tranny flush. I'm still having the same problems with my car. These guys are a bunch of tools in suits. Do not make the same mistake I did.

i was looking at there adds on craigslist and there main web sit and they had two cars i was looking at and them i called them and they said yes they have them and they said to come on down so i drove 2 hours to the dealer and i went in and ask them about the cars i was looking to buy out right and they said sorry we don't have them no more and then try to have me buy a car for 2, 000 more then i had and say i have to finance it and i said no thank you and they wore getting mad about it and said i had to and good f##king luck geting a good car for 3, 500 the car they tired to put me in had the air bag light on was not clean and need all the work did to it and i ask them about it and they said i would have to deal with it so i left the place they are no good people so plaes dot go to them and if you got some one you care about dont let them go to them to thank you for your time richard

First of all, I have never written a complaint before, but this place was so bad, it compelled to let others know about it. I traveled there to check out a car I saw online. When I arrived there, I was little disappointed when there building was run down and there was grimy looking sales people that appeared as if they had just got out of prison. Nevertheless, they had the car I was looking for. I had a mechanic check out the car and he found a whole list of issue's that where hidden from me at the dealership. I told dealership to fix these problems or I was not interested in buying the car. The sale's guy go's "yea, yea, yea, we'll fix it up for ya". Then I said "Great, after the repairs are made, I'll have the mechanic look at it again to make sure its all set" At this point, the sales guy brings over the manager who begins to try to get to buy another car I didn't want. (He was trying to avoid making the repairs on the vehicle I wanted.) I told him I'm not interested. Then he starts to insult me personally and starts yelling and screaming. I got up and left.

The car was also way above KBB retail value and they didn't want budge on the price. Also, they didn't want my trade in because they "they couldn't sell it their", while another dealership gave me a generous offer for my trade in.

The bottom line is these are not the people you want to a car from when there are plenty of honest and legitimate dealerships o choose from.

Lets see I searched on cars.com 1-24-10 and found a truck at Empire Automotive Group. Price was $9, 995.00, so I drove 1.5 HRS down the next day. Found out now I need to add $2, 995.00 to price of truck, there is DISCLAIMER at bottom of the web page.

This is add on bottom of page...
Dealer Disclaimer

New England’s Largest Volume True-Wholesale Dealer. 100 % guaranteed credit approval, max trade allowances, lowest prices and the largest inventory 350+ in stock. Retail Auto Dealers are welcome but must provide valid dealer license at time of purchase. With our sales volume we ask that you please confirm vehicle availability in advance. This limited time sales offer is automatically reflected exclusively to consumers as part of our Winter Blitz up to 2995.00 matching cash sales event going on now. This offer cannot be combined with other promotional savings, please print this ad and present it upon arrival to our store. For more information please visit our web-site or contact one of our customer service representatives today. Terms and conditions subject to change for sub-prime financing and all trade match money is based on the actual cash value of the trade. Sales Tax, Title and Administration fees are additional. Must be 18 years of age or older with a valid ID to qualify. For additional information or details please call or visit us today. Terms and conditions are subject to change with or without notice based on additional servicing requirements and or customer requests / preferences.


Do you see where is says add $2, 995.00 "yea me neither"

Also on web site...

Our Mission Statement

At Empire, we are dedicated to exceed our customers’ expectations by offering the highest level of Customer service available.

YEA OK, Maybe staff should read "OUR MISSION"

SERIOUSLY DO NOT GO THERE, STAY AWAY EVERYONE, DON'T WASTE YOUR TIME...

If you like hearing F*CK all the time, you will be in the right place. The sales

staff is very unprofessional, and "Misleading Price"

We purchased a vehicle on june 22nd and were also sold a warranty service wich cost $2095. We cancelled this warranty service before it completed 30 days, like we were told to do, on July 18th.
Today is October 29th and we still haven't received the full amount back.
I have called them SEVERAL times, each time I call it takes me about 2 days until I am able to speak with a person. Each time they a had a different excuse, you name it... from saying that we hadn't sent the requested information (although they confirmed when we did), to blaming the warranty service company. It feels like they are trying to see if we are going to give up on it. Last week I found out that when they sell this warranty service to the customers they actually keep 2/3's for themselves, that's why they were so eager in selling it in the first place.
If that helps: DO NOT BUY ANY CARS WITH THIS COMPANY. They are truly bad.

I hope all these other complaints serve to help the next potential buyers protect themselves from this company.