Empire School touched up my roots on 7/15/2010 around 3:20pm. No patch test was done by the student or the (1) teacher who was overseeing several students. The teacher, not the student mixed the product and toner. The roots lifted very fast but came out orange/red. (I did state on several occasions that my hair pulls red but not to the teacher). For an extra charge, Toner was added to deal with the orange/red roots. The toner almost immediately brought the color down to an acceptable light brown. During the initial root lift I noticed the product smelled strong and tingled a bit. The toner appeared to cool things down and my hair was smooth and looked good when I left. My scalp continued to have sensation of burning especially around ears and back of neck. Hair thin and extra un-naturally silky texture to my hair. This burning sensation became unbearable on Monday 7/19/2010 and caused me to call ER at 2:00 am to ask questions to help determine if I needed emergency care. I was unable to see red but by late morning my head was on fire and red. I went to another salon who took the photo's below and applied protein conditioner. I also had to cut /layer my hair about 2.5 inches so as to avoid further strain on scalp by pulling it back into a pony tail. I am not sure if I am going to lose my hair. I only hope that it will grow back. I understand this is a school and that you sign waivers but I do think Empire should take some responsibility as they are not doing patch testing and have really burned me. I am told the product used was Goldwell - 20 volume perm and the toner was a semi perm by Goldwell. Something went terribly wrong. Agonizing pain. I hope it goes away soon!