I work with senior citizens in Brooklyn. I am well aware of how companies take advantage of seniors. When you read this you will never use Empire for anything. I went to one seniors home and she was very happy. She told me that she was getting all new carpets and new tile in the kitchen. The carpet went in with no problem. The next day they came to install the tile. I checked in on the progress at the end of day 1 of the tile job. All the equipment was gone. I asked when they would return to finish. She said they were done and paid in full. Being very old she did not see what they did...or did not do. There were 3 corner tiles missing and the tile was too far from the wall. All they had to do was cut 3 tiles and put in baseboard molding (which was there before). I called the company because she was afraid to cause problems. The crew came back to fix the problem the next day. Ready? Instead of putting in the 3 tiles and baseboard, they painted the 3 squares to look like there was tile there! They actually painted the floor the color of the new tile. Then they painted the space between the tile and wall the same color. So she saw the floor all one color and was happy and even tipped them. I saw what they had done and called many many times but they never called back. Ripping off an old lady? Trust me...NEVER NEVER use this company! The sales people are great, then you never see them again and the sub-contracted crew that can't speak English shows up to rip you off.