I had a salesman come to my house for a free in-home estimate. He wouldn't give me a straight answer about the products or how much exactly the carpet, the padding and the work each would cost. He quoted me an astronomical figure for the job, which he brought down by a few hundred dollars when he saw my stunned face. I decided to go ahead with the job because I really needed the carpet installed right away. The installer never showed up!!! I got an apology and a further discount if I still want them to do the job. I don't think so!

Do not walk away but run...I had carpet installed in a larger than 12' room. Not once did anyone from Empire tell me that the seams would not match...the day of the installtion the installer advised us that the seams would not match...then told us to live with it a few weeks...after 2 weeks of missed or late installers...a new person from Empire came back and advised us that we would need a different type of carpet...other rooms have the same with exception of the bedroom..Now we get a bill and Empire can not do anything about it...they haven't finished the installation...and we now have to start paying on the carpet because their computer is tied into Wells Fargo and they can't redo it...Now if that isn't a bunch of hog wash...DO NOT WASTE TIME ON EMPIRE...go anywhere..I wich I had done my homework before getting intto this mess...

I'll start by saying that even though I read all the reviews, I just had a morbid sense of humor and wanted to see first hand just how sketchy Empire was.

I filled out the online in-home estimate request and then noticed somewhere that it stated if you weren't spending at least $750.00 that they would not come out so I emailed a cancellation request (only needed 20 sq.

yards of carpet). Not only did they send me the cancellation confirmation, but right behind it, they rescheduled my appointment again. When I called, I had to jump through hoops to actually speak to a human being, explained my situation, and the woman stated that no job was too small and that they would be here today, Monday, January 31.

My sales guy called and was super nice, he was close to my home so he was coming an hour early if that was ok. Sure, no problem. Now I have already spoken with Lowes, Home Depot and Molyneaux over the weekend and each provided a rough quote of around $540.00 - $560.00. So I figured hey, Empire says they save you money, why not let them come in for an estimate.

Well, my salesman arrived happy as a child on Christmas morning. I quickly escorted him to the small bedroom and hallway that I wanted to have carpeted and explained what I have explained above. Suddenly, this kind old man became so enraged that he literally turned 4 shades of red and began shaking. He told me that unlike these stores, he only installs quality product. I told him that I was looking at Stainmaster carpet with upgraded pad and I thought that was quality. He then threw his metal briefcase on the floor and fumbled his phone out of his pocket to call "his boss" and told me that I had to tell them I canceled my appointment. When he put me on the phone, I told them that no, I didn't cancel, I was told that 20 sq yards of carpet would be no less than $900.00 and that I was going with another quote, he ripped the phone away from me, hung it up, called me an a$$hole and dropped his phone.

I hate my Empire Carpet. It was installed 2 years ago and looks horrible today. It has not worn well at all and was never a quality carpet to begin with. I cannot wait to get new carpet installed when I can afford it. For now I am stuck with this disgusting carpet. I called Empire and of course they blew me off. Horrible after-sale customer service. It gives me great pleasure when someone new comes to my home to point out my carpet and let them know it was purchased from Empire. They cannot believe it is only 2 years old, I actually had a friend who was considering Empire, she changed her mind quickly in calling them. The carpet was never a good looking, comfortable carpet, it looked cheap they day it was installed. How foolish of me not to have done my home work. Now I am stuck with horrible, disgusting carpet. Thanks Empire!! No wonder you have commericals on TV all day long, you need to reel in all the NEW customers you can get... because I would be shocked if you had repeat customers.

They installed hardwood flooring and did not put any waterproofing down as requested now my floor ruined. When I call them to complain they were very quick to say they will fix it but it will cost me an additional $1200 after I paid over $4000 to install the hardwood in my lounge. I will never use them again to do any work for me I am also telling everyone how bad they are and not to use then no matter how cheap they quote as their workman ship and service is bad. Look at photos to see how bad this look.