I am reiterating many of the prior complaints, but I wanted to share my experience. I had a representative from Empire Carpet in Minnesota come to my home, as we needed new carpeting in our living room, family room, hall and steps. First, the quality of the materials were questionable and when I asked if there were any other samples that were nicer, I was told that they could show me more samples, but the ones he was showing me were the only ones that could be installed the next day. I told him I did not need next day installation and he actually said, "I thought that was the only reason I was here." At this point, we started to become very skeptical, so we just decided to chose a sample to get a quote, primarily to be friendly and then get him out of our home.

At this point, we were quoted $2800 for everything, including disposing of the old material and moving two large pieces of furniture. I asked three separate times how much carpet I needed and I was told they would not provide that information. After telling him I would not purchase from him unless I knew how much material I was purchasing, he finally told me the quote was based on 99 yards of carpet. After some additional discussions, the price was dropped to $2450 ( after a call to his supervisor at 8:00pm!).

Subsequent to dealing with Empire, we worked with a reputable retailer who sold us a better quality carpet than Empire showed us, with all the same extras such as disposal of old material, stairs and minor furniture moving for $2137. Also, I only needed to pay for 88 2/3 yards of carpet.

DON'T GET RIPPED OFF BY THESE PEOPLE. Empire is where used car salesmen go to die!!

Empire Carpet rep came to give me an estimate. For a 12 by 14 bedroom and a 10by 5 closet, they gave me an estimate of $5400 to install ceramic tile!!! I QUICKLY showed the lil rep the way to the door. Told him that he couldn't tell me anything else!!! He started the number talk with "What is your budget for this project?"! I told him that he didn't need to know that! When he gave me the price, I gave him a few words and showed him to the door! I even carried ALL of his samples to the car!!! Basically told him to get to stepping!!! I can buy the tile myself and find someone to install it!!!

Bought Carpet from Empire a year ago for our bedroom. Started shedding within 30 days. Had A rep from Empire Direct come out and said it was normal. Carpet continued to shed and they sent a rep from an "independent" outside inspection company. Rep came out, totally full of s#@%. Took samples, and while leaving he said "what I found is going to make you very happy". He said he would call within 48 hours. Oh, the idiot called, "Guess what, It's not your carpet, it's your vacuum" KMA. What a crock of s#$%. Since then Empire Direct has been telling us we can buy new carpet at a discounted price, basically admitting that the carpet is no good. Awful carpet, awful company, you get what you pay for. Stay away, pay the extra money upfront.

COMPLAIN TO THE FEDERAL TRADE COMMISSION

https://www.ftccomplaintassistant.gov/

EMPIRE TODAY LLC and it's offshoot, Empire Carpet Company, which advertises extensively on Television, is an extremely crooked company, selling low-quality products to unsuspecting suckers at outrageous prices. Get all the facts in your case written down, including Empire's business address information and then goto the above website and submits all the facts. It's also is smart to complain to both national and local consumer magazines. Their websites have contact information.

DO NOT DO BUSINESS WITH THESE PEOPLE! If you read their fine print on the back of any offered contract, you are required to go to a private arbitrator to settle any complaints, so forget the BBB. Instead, for you older folks, you might check your state's Attorney General's Office, which may have laws against preying upon senior citizens. Empire's square yard estimates are far more than other carpet companies, and their caprpet quality in the samples shown to most homeowners are vastly inferior. No, I don't own a competing company, but was taken for a financial ride by one of those slick salesman at Empire. There's a reason that they don't advertise in the Denver area yellow pages and don't even have a local business address except for toll-free and local phone numbers and a website.

This is the kind oc company that gives Free Enterpriose a black eye.