I bought a new video camera from this company on ebay with "buy it now". I had to leave my phone number etc on their payment page. I received a phone call... High pressure to buy accessories and upgrades and warranty. Very difficult to convince them i only wanted the camera... Weeks went buy an no camera...emails not answered...finally went to paypal and received a refund... Then calls from the company saying they would give me 10 pct on next purchase if i gave them good feedback...asked them to put this in an email... They never did...i left negative feedback to warn others... They went to mediation.. Still would not put the 10 pct in writing... I would not withdraw negative feedback... They left me negative feedback, "bad ebayer, hard to communicate with, do not do business" they are high volume seller on ebay but check their feed back before doing business. I have since discovered http://toolhaus.org and recommend all to check out sellers here before bidding on any ebay auctions.