I had Empire come out for an in home estimate on laminate flooring from my kitchen, through my dining and family room, and my hallway. 700 sq ft total. First off the sales rep was very condescending and unprofessional. In the first 1o minutes she made the statement, " well we're not the cheapest" a good 3 times as if she knew what was in my bank account...She told my daughter several times throughout the process, "why dont you take your little brother in his room and play." I guess my 2 and 8 yr old children were bothering her. She went on and on about how much better quality their product was than anything Home Depot or Lowes carried, particularly the click and lock system on their product..She had an example of the "bad" one with her, but said that their sample was in her car buried under other samples. Anyhow, then came the estimate...For 700 sq ft of laminate I was originally quoted $9600!!! Then she went out to her car and "called her manager", she came back with a generous offer of $7200. Thats over $100 a sq ft! For LAMINATE!!! These people are nuts!!! I asked her for a break down of material and labor costs and she said they dont do it that way, it was a package deal. But that included moving furniture, removing old flooring and disposing of, etc. My husband said, "what if we do that ourselves?" and she just laughed. Never was I offered the current online and tv advertised sale of 60% off select brands...This company is the biggest ripoff I have ever seen and will never do business with them.