I wish that I had read this site before having this company mangle the vinyl siding on my house. The job was super simple - replace a quarter of one side of my house where the siding was pulled off during renovations. It should have been a one day or less job. Two weeks later and FOUR visits by "installers" and the entire back of my house is in shambles. They tried to put a J-channel along the middle of the field to connect old and new siding. When my wife questioned it they said "your husband approved it". She called me immediately and I told them to stop what they were doing. They took an imprint of my wifes card but said they would not charge it until the job was finished. A "manager" came by a few days later to inspect the problem. I had to call them another two days later because they never got back to me. He said the installers made a mistake and that they could indeed connect the siding without the channel (as I was told/sold). A week goes by and they still don't show up. When I call they said they were busy with other projects. They show up finally and the installer says he can't connect the siding (and these are supposed to be vinyl siding people). I call the "manager" and they contact the installer - he then rips off the GOOD SIDING FROM THE REST OF THE SIDE OF THE HOUSE, and leaves a mess of debris. He says he will come back tomorrow to finish!!!(Sat). Then he calls and says Monday because the siding store is closed on Sat! Then I find out they charged my credit card the full install amount without our authorization or signoff on the job. I contacted my credit card company and reported it as fraud and they were able to reverse the charge. I have no idea what I am going to do now that they have destroyed the good siding on the house - it is going to cost double to get another company in to fix all these mistakes.

Avoid this company like the plague.

My parents were looking into changing the carpet in our home to wood. So I was doing a bit of research for them and had different contractors come and give us and estimate for the job. My dad one day so Empire Today Commercial on TV and decided lets give them a call and get a free estimate. So I called Empire up and they sent a representative out that day. So I was thinking wow they have great service. The rep comes and at first is so nice shows us different options, measures the house, plays with our dog etc. So now he gives me a price and it was a lot higher then the other estimates that we received. But he assured us that it is well worth the money because 1.) the material is the best you can get 2.) they only used licensed workers and not subcontractors but EMPIRE licensed workers. So ok, I was thinking that sounds good. Instead of having amateurs come I have licensed workers from Empire. Plus he tells me it will be done in a few hrs, oppose to everyone else saying its a 2 day job. The 2 workers get to my home around 9:00 - 9:30 not in Empire Uniform but in pants and one guy was wearing just shorts. I was like are you guys from Empire? They say yes, so i asked aren't you a sub contractor. He says yes. We don't work for Empire directly we do jobs for them. So im thinking thats exactly why I didn't go with other companies. So they cheated me already but since they already arrived and I moved my furniture I was like lets see the job they do. To make a long story short. They took forever ended at like 9:30 that night took a whole day not a few hrs. Made a huge mess. Did a horrible amateur job. Left with things undone. Jobs already horrible and on top left out the little things. Job is like 90% done. So I call my sales guy and hes like oh what can I do just call customer service and take it up with them. There is nothing i can do. Then I filed multiple complaints on the phone and emailed them. Not a single call or email back. Been 2 months since. What do I do now??

I had a sales man come out on 8-3-07 and he measured the 3 rooms which we needed carpeted ;never left the measurements nor a detail price just what the whole cost. My brother and myself thought it over and found the price high for the 3 rooms so I called the customer service line and after a 45 minutes on hold the order was canceled.

I placed a large order for flooring. My salesman said the two coupons for $250 would be applied. He did not apply them and is no longer with the company.

Beware!

We purchased a carpet in June 2005 from Empire for our living room. At the time we had a one year old daughter and a dog (we now have a son as well). While the dog has free reign of the house, she is house-broken. No food or drink is allowed in the living room. When we purchased the carpet, we were convinced to buy the "mid-grade" carpet (the top-tier had the longest warranty but was a bit out of our price range). With this purchase we were told to expect no fading and minimal wear and flattening. The sales person told us that if the carpet were to fade or have abnormal wear the carpet would be replaced by Empire. We were told the Empire viewed fading as unacceptable since people often move furniture around and should expect that that exposed carpeting look uniform. Obviously we agreed, and appreciated what seemed liked a genuine statement about the importance of product quality to Empire. Unfortunately, this statement was just a sales pitch. We have now, only two years into a ten year warranty, have made two complaints to Empire about not only fading, but pulls (a previous post referred to them as loops) in several spots on our carpet. The first inspection resulted in us being told that we should just cut the pulls and that the fading wasn't really fading at all, just wear that could be fixed with carpet shampoo and a stiff brush. We purchased the exact products that the "inspector" recommended and followed his instructions word for word (we had him write them down so as not to do something damaging to the carpet). That worked fine when the carpet was slightly damp, but as soon as it dried the color was different. We decided at that time to just deal with the fading since our furniture is always in the same location. However, we recently purchased new furniture which allowed us to set the room up differently. When we moved out the old furniture the fading was unmistakable, and we noticed more pulls. This prompted a new call to Empire at the beginning of June. The customer service rep (Cinnaminson location) stated that the pulls were not normal and that the previous direction we received did not sound right. She indicated that we would receive a call back to set up a time for a new inspection. We received a call back to set up an appointment with an "independent" inspector, Inspect Solutions. The inspector came out, took pictures of the pulls, took a piece of the unused carpet we saved, and told us that we would receive a report back in a week or so. We received the report back with a cover letter that stated "... flooring meets all industry standards, and is free of all manufacturing and installation defects." The inspection report itself claims that the pools are a localized problem. If by localized they mean all over the carpet, then they are dead on. As bothered as I was by this response, I was pushed to write this complaint when I read another post that had the exact statement in their letter that we do. We have a carpet that is two years old and looks like it is ten years old. Empire indicated at the time of purchase that this was a quality carpet that would retain its color and shape for years to come. It is has failed to do so, and Empire has failed to stand behind the product. I do not recommend Empire for carpet based on quality, and I do not recommend Empire for any service based on their failure to stand behind their product. In addition to this post I will be filing a complaint with the Better Business Bureau and might follow up on the previous post and contact the local major news stations as I am sure they would be interested in attracting viewing with a story on a major carpet wholesaler leaving customers flapping in the breeze.