Empire Today is a total rip off and has slimy business practices! They basically sell you flooring at the highest price they can squeeze out of you. One of the first things the sales associate asked was how much I was willing to spend on flooring. I slipped and mentioned I received the $8, 000 first time home buyer's tax credit. Guess how much our total estimate came out to for laminate and carpet in the whole house? $8, 000! What a coincidence! Originally she said $12, 000, but then added on all those "special" little discounts she wasn't allowed to give us. She also called her "boss" to authorize another discount (fakest phone call ever). We were never told the cost per square foot or anything like that, it was whatever they thought we were willing to pay. The sales associate appeared sincere, but underneath was just sneaky and sleezy. This was the first place I received an estimate and I had no idea how much flooring costs. So like an idiot, I was talked into purchasing, thinking this was a normal price (other places later quoted me at about $4, 000 less). I came to my senses later that night and called the sales associate the following day to cancel my order. She said she hadn't even submitted the paperwork yet, since it was on a Sunday. The next day someone from their office calls to ask about my cancellation. Suddenly the floor we wanted was overstocked, and they offered me an "absurd discount." I said no and confirmed my cancellation for a 2nd time. The following day I also mailed my notice of cancellation along with a letter explaining my cancellation. A week goes by and somebody else calls to confirm my order set for installation in a few days! I was furious! Three times I canceled and three times I said I wanted my down payment back, and yet they were planning on still sending out the installers! They tried to bribe me again with another discount. Also, I thought the sales associate hadn't even submitted the paperwork when I told her I wanted to cancel. I sure hope I get my $500 down payment back this time, or they're going to court. I don't understand how they get an A+ on Better Business Bureau when all I've seen is negative complaints. I think it may be because their installers and sales associates are contracted, so any complaints with them goes to the contractors and not Empire Today.

I am disabled, and could not go carpet shopping so I called Empire Today. When they came to my home I was shown several types of carpet and vinyl floor samples. I told the salesman that I did not want carpet that would show footprints or vacuum cleaner lines. When I picked a color and type of carpet the salesman said it would not show footprints or vacuum cleaner lines.
Then I picked out a vinyl floor color and asked the salesman if it would show alot of dirt. When I bought this house it had very dark flooring in the kitchen, which I didn't like, and showed everything. Once again the salesman told me it would not.
When they came to install the carpet and vinyl flooring (I was told it would be a one day install) they immediately told me that they would not have the time to lay the flooring. The salesman had neglected to look at the cabinets over the refigerator, as if he did, he would have advised me that I had to have them trimmed before the vinyl could be laid or the refigerator would not fit.
The carpet was installed, and it was very late when they left. Everything I pointed out to the installers to be careful with (an electrical outlet) was ignored and they did some damage to my house when they put the furniture back. There were scratches on the walls and dirt everywhere from moving furniture. I also had two doorstops, which magically disappeared when the carpet was laid. The following day I noticed that every footstep could be seen and was very unhappy.
When they came back to lay the vinyl flooring, one of the installers used a broom that was in the garbage and my sponge mop to clean off my driveway so they could lay out the vinyl, ruining the mop and spreading bristles from the bad broom all over the place, which they did not clean up. After the installation of the flooring, they did not turn on the gas to the clothes dryer or turn and turned off the water supply to the clothes washer. In addition they put a kink in the metal tubing that goes from the back of the dryer down into the floor, so when I used it, all the lint and dust flew all around the dryer. Every appliance they touched had black hand prints from their dirty hands.
When I complained to the company, they sent people on three different occasions to look at the problem, but only one person could authorize repairing. The sales manager called me to inquire about the carpet problem, but never called me back.
I immediately called my credit card company to dispute the payment on the carpet.
I do not know at this writing how this will resolve, but I would not refer anyone to this company.
The salesmen will tell you anything you want to hear, and then they rush you for an immediate install. I was offered $100 to have the installation before the end of the month, to make the sales numbers at the end of the month look better.
What kind of company is this?

Just the other day I had Empire Today come to lay my kitchen floor...To start...the first installers came and did not know that we had decided for them to do the sub-floor...we were advised that it was an additional cost...Spoke to the salesman...It was a misunderstanding and there is an additional charge...ok...so we settled on a price...another set of installers came the next day... they did the sub-floor and the vinyl flooring... it looked great... the other day I noticed that a section was uplifting...the installer came back today...tapped on it and said it was fine...I came home from work and it looks the same as when I left...Have not gotten the satisfaction as of yet...and have a kitchen floor that has a bump in it... DO NOT trust this company..they have sub-contractors do the work

I fell for the add of 60%off carpet. Being naive we decided to go with Empire spending $3500. Then the lies began. They were not able to provide me with the specs on the carpet, found out it was polyester not nylon. They tried to string me along for the 3 days so that I would not be able to cancel. Installed 2 rooms and brought the wrong color for the third. Continued to get run around. Carpet at Lowes and Home Depot much better quality 1/2 the price. I had them take up the carpet as I cancelled in the 3 day period. To do this you have to send copy of paper to illinois. Not one person gave a crap after I signed the contract. RUN FROM THIS COMPANY.

Also when they did come and rip out there carpet, the contractor said that they had put down a 6 pound pad not the 8 that we had paid for.

Should have listened to the countless negative reviews all over the internet. Spend some time and research before you make a mistake that you will be paying for over months and living with for years.

I saw their ad on tv and decided to get an in-home estimate. Sales person came out the next day, he was very friendly. He measured my space (700 sq ft) and sat down to give me a quote for laminate floors. I should mention here that it took a total of 4 hours to give me a quote. I picked 3 different laminate floor samples. First they give you the "retail" price --- how much you would pay if you went elsewhere. Then you're shown all the different discounts you get, and finally your price. I was quoted over $9, 000 for a laminate floor that was on "clearance." That $9, 000 did not include installation since it was free. I talked him down to $6, 800.

The next day, I price shopped A LOT of companies in the area. I asked for the most expensive, high end laminate they had in stock. The reason I did this is to see how the competitors most expensive/high end laminate would compare to Empire Today's laminate. The quotes that I was getting from competitors were no where near $6, 800. And certainly no where near the $9, 000 that was originally quoted. And definitely no where near that first "retail" price that I was told I would be charged if I shopped elsewhere.

This company plays a number game with their customers. They try to make you believe that you are getting a great deal since you are paying way below "retail." Don't believe them. Price around like I did. None of the competitors are charging the "retail" that they claim. And all of the competitors charge way below what they will quote you. This company is very dishonest and deceiving and are ripping people off. I'm glad I shopped around if not, I would have been ripped off.