They where late...very very late. They said 9-11, they showed up around noon. I was his first call of the day too. He got lost...he had a GPS and he got lost!

If you are curiuos, they charge $11 per sqft installed for the cheap stuff. The 60% off is for the ugliest product they have and they say it is actually more (after 60% off) than the regular stuff...which tells me that it is either a lie or they charge way way to much.

Before choosing Empire Today~ LOOK AROUND! I called in Feb 09 for a person to come out and give us a quote. They were VERY late and were suppose to show up around 3-4pm-they got there at 830pm!! We then chose carpet and laminate flooring for our home. We were told both floors would be placed the same day since the rooms are all conjoined. Well, that morning I was told the carpet would only be done. So they came and had it ripped up and new in within 2 1/2 hrs. Very half-ass job! Carpet seam is now showing, you can see where they cut pieces too short around the base of the wall.

Next day, the laminate people were suppose to show first thing at 9am! Well it got to be 11am and so I called. I was told they should be there by noon. I then got a call from the driver, saying he had to take care of some "personal" stuff and wouldn't be there until 1pm. At this point i was already irate. They arrived and said "oh this is going to take two days b/c we have to rip out the old flooring." At this point I was done holding everything in. I told them that I didn't care how long they were going to be there, IT WAS GOING TO BE DONE TODAY! They installed the floor after being there until 10pm!

So, days went by and I saw the seam in the carpet show, the moulding underneath the kitchen sink wasn't nailed down, and now there is another moulding piece lifting up which is dangerous since I have a toddler!

I called customer service for over a month and STILL nothing! I will keep calling and complaining until I get something done and also a discount for what I paid for this!!! I asked for the office which is going to be servicing me since the one which I was through closed, she said they didn't have a number. I worked in customer service for MANY years and I know the tricks which they couldn't pull it over on me!!!

So, now I sit and wait for someone to call me as i search for the number to the office which I'll be "helped" out of!

DON'T GO WITH EMPIRE. You hear good stories and bad! I see it all depends on whom places the flooring in, but customer service is very rude, talk over you, and not helpful at all. They want you off the phone as they pass your issue over to someone else!!!

Had a guy come out to give us a free estimate. I was warned by my co-workers that Empire Today is expensive but I decided to go with the free estimate to see how much they really cost since their commercials always say they're like 50% off.

So they guy came out gave us a quote of about $2600. He said they couldn't finance the carpet that we had to pay upfront. He also said we wouldn't qualify for financing even if we had exceptional credit. He suggested that if we couldn't pay the total upfront then to just do one room first and that came to about almost $1100. The estimator was really pushy trying to get us to purchase the carpet even after I told him we'd think about it several times. He said that we lived far and he drove 40 miles to come out, etc. He also kept saying how Home Depot give incorrect quotes and they're more expensive.

I was really upset with Empire. I hate people that try to push me to buy something I don't want to.

We then had the Home Depot estimator come out and estimated the same area. It came out to be $1400 ($1100 less than Empire).

In the end we went with Home Depot. I don't recommend Empire to anyone. I should've listened to my co-workers in the first place. I hope you don't have a nasty situation like I did. Boy, was it hard to get rid of the guy. He was turning red and sweating right before he left, which told me he was mad.

Empire Today has the worst customer service department I have ever encountered. A representative came out to my house to measure for window treatments. I gave her a check for $328 as a deposit. She never told me that they would be cashing it, she led me to believe they would hold it until the order was actually placed. Since it was evening, and I called first thing the next morning to cancel (after checking online and discovering that the blinds they were trying to sell me could be found for a third of the cost, including installation, and they were a better quality). A few days later I discovered that they had cashed my check. I called right away and they said that they would be issuing a refund that day. Well, it's almost 2 weeks later and I still don't have my money. I've called the customer service/refund department several times only to be treated very rudely and put on hold for over 15 minutes at times. They also, 3 times, told me that they would have someone call me to discuss the issue and I never received even one phone call. Their customer service representatives were EXTREMELY rude; they just kept repeating the same thing over and over and wouldn't let me get a word in edgewise. I will never, ever do business with them again, and I encourage anyone considering them to think twice. It's not only the money, if they were to apologize or offer something in the way of satisfaction or compensation, that would be a different story. But they were extremely rude and discourteous. This company is a total ripoff. If you do go ahead and go with them, I would also check with their competitors on prices and selection, as they may advertise low prices, but that is mostly because they use their own brands so you can't compare.

BBB Complaint about Empire Today

No, this is not acceptable. Empire has not addressed the complaint made to the BBB. We paid for a professional installation of a custom-fitted bath liner. We got a bath liner installed that has a 1/2" gap that extends 8" to 12" in length along one side of the liner. We have acknowledeged removing the caulk and the new caulk not holding. By removing the molding caulk, we uncovered a mistakenly measured product and/or major installation error made by the Empire Today installer. Empire Today refuses to acknowledge and address the problem of an inaccurate measurement or poor installation of what is supposed to be a bath liner that fits perfectly over my existing tub.

Empire is offering to replace the liner at the discounted price of $938.47.